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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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October 24, 2023

The Infiniti Of Orland Park was a really pleasant experience with servicing my 2023 QX60. More

by PHURNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Cescato
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Oct 27, 2023 -

INFINITI Of Orland Park responded

We're delighted to hear that you had a really pleasant experience while servicing your 2023 QX60 at Infiniti of Orland Park. Providing exceptional service is our top priority, and it's great to know that you had a positive visit. Best Wishes, INFINITI Of Orland Park

October 19, 2023

Extremely Disappointed I've been a loyal customer of this dealership for nearly eight years, but my recent experience with their service department has left me extremely disappointed. During a routin More

by MackTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Oct 20, 2023 -

INFINITI Of Orland Park responded

We are truly sorry to hear about your recent experience with our service department. As a loyal customer of nearly eight years, your feedback is invaluable, and we want to extend our sincerest apologies for the inconvenience and frustration you've encountered. We take your concerns seriously and will investigate the matter thoroughly to address the issues you've raised. It is absolutely not our standard to cause problems during service and then charge an assessment fee for our own mistakes. This is a clear violation of the high service standards we aim to maintain, and we deeply regret the inconvenience this has caused you. Moreover, the behavior you described, including being hung up on during a request for repair information, is completely unacceptable. I assure you that we will take immediate action to rectify the situation and ensure it does not happen again in the future. Your loyalty and patronage over the years mean a lot to us, and it is disheartening to hear that we have fallen short of your expectations. We understand your decision not to return to our dealership and would like to offer our assistance in any way possible during your search for a new car. Improving our customer service standards is a priority for us, and we appreciate your feedback in this regard. We genuinely hope to have the opportunity to regain your trust and serve you better in the future. Once again, I apologize for your recent experience, and please don't hesitate to contact me directly if you would like to discuss this matter further or if there's anything we can do to make amends. Best Wishes, Brittany Blunt Internet Sales Manager INFINITI Of Orland Park

October 18, 2023

Mike in service has excellent customer service skills. Whenever I bring my car in for service if its Mike that assist me, I feel comfortable that my time will be well spent. More

by pw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean extended warranty dept. very good.
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Oct 20, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that Mike from our service team consistently provides excellent customer service. Your comfort and satisfaction during your visits are of utmost importance to us. We appreciate your trust in us and look forward to serving you in the future. Safe travels! Best Wishes, INFINITI Of Orland Park

October 15, 2023

The service desk members talk too much and play too much. If they aren’t on their phones they are playing as if they don’t have work to do. The mechanics spend too much time playfully chatting at the service More

by NLOVETT03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Oct 20, 2023 -

INFINITI Of Orland Park responded

We appreciate your feedback, and we're sorry to hear about your recent experience at our service desk. Providing efficient and attentive service is our priority, and your comments raise concerns about the level of professionalism we aim to maintain. We take your feedback seriously, and we will address these concerns with our staff to ensure that our customers don't have to wait for extended periods or witness any distractions while their vehicles are being serviced. Your time is valuable, and we understand the importance of a timely and efficient service experience. Your feedback helps us improve, and we appreciate you bringing this matter to our attention. We apologize for any inconvenience you've experienced, and we are committed to making the necessary changes to provide a better customer experience in the future. Thank you for your patience and understanding. Best Wishes, INFINITI Of Orland Park

October 13, 2023

I have two vehicles that I have serviced within the last two weeks…the service have been outstanding…also thanks to service advisor…Latoya More

by VELT5484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya
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Oct 20, 2023 -

INFINITI Of Orland Park responded

We truly appreciate your feedback and are delighted to hear about your outstanding service experiences for both of your vehicles. Latoya, our service advisor, plays a crucial role in providing excellent service, and we're glad she could assist you effectively. Your satisfaction is important to us, and we look forward to continuing to provide top-notch service in the future. If you ever have more vehicles to service or any other needs, please don't hesitate to reach out. Thank you for your trust and loyalty! Best Wishes, INFINITI Of Orland Park

October 12, 2023

Justin was my service agent, who first met me outside the greeting garage as I drove up and was very attentive and compliant to my service & situation. “Thank you Justin.” More

by SIDBJR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 20, 2023 -

INFINITI Of Orland Park responded

It's great to hear that Justin, your service agent, provided such attentive and accommodating service during your visit. We appreciate your kind words, and we'll be sure to pass along your gratitude to Justin. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide excellent service and support. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

Oct 22, 2023 -

SIDBJR3 responded

Thanks so much Justin.

October 11, 2023

Justin was great as usual! ! He was helpful and made us feel at home. Thank you More

by LGRAIBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Sese
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Oct 20, 2023 -

INFINITI Of Orland Park responded

It's wonderful to hear that Justin continues to provide excellent service and make you feel at home. Your kind words and appreciation are valued, and we'll be sure to pass on your thanks to Justin. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide the best service possible. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

October 11, 2023

Great Service and I was not there a long time so I will be back again More

by ALFREDANDREWS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department ??????????
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Oct 20, 2023 -

INFINITI Of Orland Park responded

Thank you! We look forward to meeting with you again in the future Best Wishes, INFINITI Of Orland Park

October 11, 2023

Always a great experience at Zeigler Infiniti! We've relied on Mike Cescato for prompt, courteous service for many years! More

by WYROSTEKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
Report | Print
Oct 20, 2023 -

INFINITI Of Orland Park responded

We're delighted to hear that you've consistently had great experiences at Zeigler INFINITI Of Orland Park and that Mike Cescato has been a reliable source of prompt and courteous service for many years. Your loyalty and kind words are much appreciated. If you ever have more service needs or any questions in the future, please feel free to reach out. Thank you for choosing us and for your continued trust! Best Wishes, INFINITI Of Orland Park

October 07, 2023

Workers are great and friendly. The service is way to slow and not in a timely manner. 2 hours for oil change More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 20, 2023 -

INFINITI Of Orland Park responded

We appreciate your feedback and are pleased to hear that our workers are great and friendly. However, we understand your frustration with the service duration for an oil change. A two-hour wait for an oil change is indeed longer than what you should expect. We apologize for any inconvenience this may have caused. Your time is valuable, and we are committed to providing efficient and timely service. We will review our processes to ensure that such delays are minimized in the future. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide you with a better service experience. Thank you for choosing us, and we appreciate your feedback, which helps us improve our service. Best Wishes, INFINITI Of Orland Park

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