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INFINITI Of Orland Park - Service Center
Orland Park, IL
721 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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721 Reviews of INFINITI Of Orland Park - Service Center
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Verified Customer
December 30, 2023
I started using this dealership when I moved from Texas to Illinois during Covid. I had come to expect a certain level of service from Infiniti as a whole and initially this dealership had fallen short of to Illinois during Covid. I had come to expect a certain level of service from Infiniti as a whole and initially this dealership had fallen short of that, however on this last visit I was greeted as soon as I pulled my car into the service center. My service representative came to the car and we went over why I was there. I mentioned to him that I had a 5 year old with me and did not want to sit in a dealership all day (as I had done in the past because of lack of communication). He responded appropriately and helped me get out of the car and was very patient as I needed to grab some things for my grandchild. He thoroughly explained what was going on and the recommendations but recognized that I may not be able to have the work completed at that time. I agreed to have the work done and he has me ready within as hour and a half. A sales representative showed me how to look for deals the dealership may be offering and my service representative processed my discount. Since the weather has turned bad since arriving he graciously pulled my car back into the service center drop off so I didn’t have to try to get my grandchild in the car out in the elements! That is the service I love and expect from my dealership! They will definitely be my first choice for a purchase of my next vehicle as long as this type of service continues. I felt extremely appreciated for being a loyal customer and appreciative of their welcoming spirit. More
by Lyndel
Employees Worked With
Justin Sese, JP Pullen
December 29, 2023
salesman was great and prompt Was very disappointed with the trade in value....I would definitely recommend going to car max first and also tell friends and family to do the same with the trade in value....I would definitely recommend going to car max first and also tell friends and family to do the same More
by tfrigo
Employees Worked With
Dan Schedler
December 23, 2023
The Dealership has polite? Friendly quick efficient customer service. Informa the customer of what is happening with there vehicle with Great Service Friendly quick efficient customer service. Informa the customer of what is happening with there vehicle with Great Service More
by marikiarn
Employees Worked With
Justin
December 21, 2023
Service team professional and kind. Service process quick and precise. Atmosphere clean and accommodating while waiting. Always a pleasant experience at Infiniti of Orland Park dealersh Service process quick and precise. Atmosphere clean and accommodating while waiting. Always a pleasant experience at Infiniti of Orland Park dealership. More
by JVP31
Employees Worked With
Latoya, Service Advisor
December 21, 2023
The gentleman that serviced me was excellent he answered all my questions and was able to help with items in my car I wasn’t sure about. I hope that when I bring it back in for service that I get the same g all my questions and was able to help with items in my car I wasn’t sure about. I hope that when I bring it back in for service that I get the same gentleman. More
by DELORES.STEVENSON
Employees Worked With
Service department
December 20, 2023
The sale negotiation was a grueling and often contentious process, srarting with the dealers advertised sale price of the car, which the salesperson said was a mistake. process, srarting with the dealers advertised sale price of the car, which the salesperson said was a mistake. More
by robertminikel
Employees Worked With
Ronnie Robles, JJ Vock, Joseph Ruiz
December 17, 2023
My experience at Infiniti of Orland Park was amazing. I came in for service for the 1st time here. The staff is great, talked about the service I wanted , gave my keys. They offer free Lyft ride to and f I came in for service for the 1st time here. The staff is great, talked about the service I wanted , gave my keys. They offer free Lyft ride to and from where you are going. I went to the mall while my vehicle was being worked on. Communication was excellent, makes want to get another Infiniti as my next car. Totally recommend this location. Most importantly my car was fixed. More
by XJOSERAMOS
Employees Worked With
Rosie Mantia
December 16, 2023
I am very concerned about the performance of my vehicle after receiving it after service. I did not have handle concerns before getting the vehicle serviced. I have to return my vehicle to reschedule a ser after receiving it after service. I did not have handle concerns before getting the vehicle serviced. I have to return my vehicle to reschedule a service appointment. My appointment and service representative Mike was very professional. I must emphasize I have never had safety concerns after vehicle service. I have only taken my vehicle to two places for service Infiniti in Merriville, In and now Infiniti in Orland, IL. Unfortunately, I don't have a pleasant review to express. More
by carlj710
Employees Worked With
Mike
