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INFINITI Of Orland Park - Service Center
Orland Park, IL
649 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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649 Reviews of INFINITI Of Orland Park - Service Center
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Verified Customer
September 29, 2023
I was really impressed by the professionalism of my service advisor Elliott Torne. He was very knowledgeable, kind and accommodating. service advisor Elliott Torne. He was very knowledgeable, kind and accommodating. More
by SHUNDRAROBINSON
September 26, 2023
Very unprofessional service advisors with no knowledge of the company policy and or procedures. I wouldn’t recommend this location to anyone for service the company policy and or procedures. I wouldn’t recommend this location to anyone for service More
by Mr. Brown
Employees Worked With
Service advisor
September 21, 2023
I arrived early for my appointment, and Mike Cescato greeted me immediately in a friendly manner as usual. He kept me apprised of the timeline and explained what would be done. He instills confide greeted me immediately in a friendly manner as usual. He kept me apprised of the timeline and explained what would be done. He instills confidence with his professional demeanor and knowledge and made my visit very easy since I knew he was providing me with excellent service. Since purchasing our vehicle, we always ask for Mike since we trust his judgment. He's quite an asset to Zeigler and Infiniti. More
by CAD1111
Employees Worked With
Mike Cescato -- 5 stars!!
September 21, 2023
My name is Mike Neely and I picked my vehicle up on Friday, 9/15/23, after having the rear passenger side shock replaced and the system bled. Not even two hours later, the rear driver side shock explod Friday, 9/15/23, after having the rear passenger side shock replaced and the system bled. Not even two hours later, the rear driver side shock exploded. Your mechanic at the Orland Park location made a bad judgement call by bleeding the system after only replacing the one shock. Now I'm being told it would have to be bled again when the driver side shock is replaced. I should not have to pay for that when he knew there was a possibility of this happening with one old and one new rear shock on the vehicle. Not to mention, I'd just had a new air compressor installed. It should have been suggested to replace both shocks at the same time and then have the system bled. I have been a loyal customer who has spent thousands of dollars over the last few months there on my vehicle, and tens of thousands of dollars over the last few years between this vehicle and the previous QX56 that I had. I am still waiting to hear from Mike Cescato as to what they're going to do about this situation. It shouldn't take this long to receive a call about having my vehicle serviced due to a bad decision made by their mechanic not even a week ago. What I know is that I shouldn't have to pay another $1441 to have the system bled. I should only have to pay for the shock. I would very much appreciate a timely response to this survey and a call regarding the service of my vehicle. More
by MIKE2POLO
Employees Worked With
Mike Cescato, Terry both from the Service Dept. and the mechanic who worked on my vehicle would receive one star.
