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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
648 Reviews

649 Reviews of INFINITI Of Orland Park - Service Center

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September 10, 2023

I paid $200 for a pre purchase car inspection and you found nothing, i purchased the vehicle and took it to my infinity dealership and the found a major oil leak sfrom the timing cover and were surprise More

by irishmurphys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rpair technician
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September 10, 2023

My experience at Infiniti was great. Mike was very helpful and informative. I was very pleased and satisfied. More

by DMAXIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service Department
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September 09, 2023

Very good service. Would have rated it 5 stars but i had to come back a second time because the part was not in stock. More

by TABAL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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September 09, 2023

helpful, informative, did not feel rushed. . explained exactly what was going to be done and what was needed. told of different promotions and coupons available . More

by stapplet7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin sese
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September 09, 2023

My visit was good. It was pretty fast and the advisor was very helpful. Overall, I am satisfied with the visit. More

by CHENASHLEY41996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya
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September 08, 2023

The service rep was very polite and courteous, the wait was not too bad. The waiting area is comfortable. More

by BRNICK1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael - Service Advisor
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you so much for taking the time to leave us a positive review. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience during your visit to our service center. Best Wishes, INFINITI Of Orland Park

September 08, 2023

LaToya was phenomenal! She checked in consistently with updates on my service. I truly appreciated her providing the care for my service. More

by BERNADETTE.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya in service
Report | Print
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that LaToya provided you with exceptional service during your recent visit. Your kind words are greatly appreciated, and we will be sure to pass on your compliments to her. We take pride in our team's commitment to customer care, and it's fantastic to know that LaToya consistently checked in with updates to ensure you had a positive experience. Your satisfaction is our top priority, and we are delighted that she contributed to making your service visit a great one. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us for your automotive service needs. Best Wishes, INFINITI Of Orland Park

September 07, 2023

Service Department has always understood my requirements and they perform the work I need, great job. More

by MIKELTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael C. Service Dept
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding our Service Department. We greatly appreciate your trust and loyalty as a customer, and we're thrilled to hear that our team consistently understands your requirements and performs the necessary work to meet your needs. Providing excellent service tailored to our customers' requirements is our top priority, and your feedback is a testament to our commitment. If you ever have any specific requests or further feedback to share, please do not hesitate to let us know. We're here to ensure that your future experiences with us continue to be exceptional. Once again, thank you for choosing our service, and we look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

September 07, 2023

The customer service department was efficient and courteous. The were also timely and informative about what was happening. These surveys are getting a bit agitating. I keep giving good reviews bec More

by skye5394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our customer service department. We're thrilled to hear that our team has consistently provided efficient, courteous, and informative service. Your satisfaction is our top priority, and we're delighted to know that we've been meeting your expectations. We understand that frequent surveys can become bothersome, and we truly value your dedication in providing feedback. Your positive reviews reassure us that we are maintaining the high standard of service you deserve. If you ever have any specific comments, suggestions, or feedback in the future, please feel free to reach out. We're here to ensure your ongoing satisfaction with our services. Thank you for choosing us, and we look forward to continuing to provide you with excellent service. Best Wishes, INFINITI Of Orland Park

September 07, 2023

The customer service is always stellar. The waiting room is equipped with plugs as I was working while waiting on my truck. More

by JENNIFERSHYLONN
Recommend Dealer
Yes
Employees Worked With
Elliott Torne
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to leave a positive review of our customer service. We're thrilled to hear that you consistently find our customer service to be stellar. It's great to know that our waiting room facilities, including the availability of plugs, allowed you to work comfortably while waiting for your truck. We aim to provide a convenient and accommodating environment for our valued customers. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

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