INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding our Service Department. We greatly appreciate your trust and loyalty as a customer, and we're thrilled to hear that our team consistently understands your requirements and performs the necessary work to meet your needs. Providing excellent service tailored to our customers' requirements is our top priority, and your feedback is a testament to our commitment. If you ever have any specific requests or further feedback to share, please do not hesitate to let us know. We're here to ensure that your future experiences with us continue to be exceptional. Once again, thank you for choosing our service, and we look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our customer service department. We're thrilled to hear that our team has consistently provided efficient, courteous, and informative service. Your satisfaction is our top priority, and we're delighted to know that we've been meeting your expectations. We understand that frequent surveys can become bothersome, and we truly value your dedication in providing feedback. Your positive reviews reassure us that we are maintaining the high standard of service you deserve. If you ever have any specific comments, suggestions, or feedback in the future, please feel free to reach out. We're here to ensure your ongoing satisfaction with our services. Thank you for choosing us, and we look forward to continuing to provide you with excellent service. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We greatly appreciate your feedback, and we're delighted to hear about the efficient and accommodating service you received. It's fantastic to know that our team was able to assist you promptly, even without an appointment, and that your car's service was completed within 90 minutes. We understand the importance of your time and aim to make the service process as convenient as possible for our valued customers. We're also pleased to hear that your car was returned to you in a cleaner condition, both inside and out, than when you arrived. Providing a clean and well-maintained vehicle is part of our commitment to quality service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction with our services. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback and your trust in our service team. We greatly appreciate your confidence in us and are delighted to hear that we were able to fix everything correctly to your satisfaction. We understand the importance of vehicle maintenance, and we're committed to providing you with top-notch service in the future. If you have any further comments or if there's anything specific you'd like to share or request for your vehicle's maintenance, please don't hesitate to reach out. Thank you for choosing us to take care of your vehicle, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our quick service and complimentary multipoint check. We're delighted to hear that you were pleasantly surprised and found value in the service we provided. The complimentary multipoint check and the printout detailing the service requirements are part of our commitment to keeping your vehicle in great condition and ensuring your safety on the road. It's wonderful to know that this service helps you plan for future maintenance needs. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us for your automotive service needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your positive experience with us. We're thrilled to hear that you received great customer service and found the atmosphere to be friendly during your visit to Infinity of Orland Park. Creating a welcoming and pleasant environment for our customers is a top priority, and it's wonderful to know that you enjoy your visits with us. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about the great service you received, and for your kind words about Justin. We're delighted to hear that your experience with us was top-notch and that Justin provided you with excellent service by keeping you updated throughout the process. Customer satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with your brand new vehicle. I appreciate your kind words about Latoya and your concerns about the fuel charge. Let me address these points. Firstly, it is indeed unusual for a fuel pump to go out on a brand new vehicle, and I understand your frustration. Vehicle components can occasionally have unexpected issues, but rest assured that our service team is committed to resolving the problem efficiently. Regarding the $15 gas charge, I apologize for any inconvenience this may have caused. It's understandable that you feel this should be waived due to the extended wait time. I recommend reaching out to our service department directly to discuss this matter, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate your patience as we work to resolve these issues. If you have any more questions or concerns, please don't hesitate to get in touch with our service team. Thank you for choosing us, and we look forward to addressing these matters to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience during your visit to our dealership. We greatly appreciate your feedback, and we're delighted to hear that you found our staff to be courteous, professional, knowledgeable, and friendly. Creating a welcoming and knowledgeable environment for our customers is a top priority, and your kind words are a testament to our team's dedication to providing excellent service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer at Infiniti for the past few years, and for taking the time to share your positive experience with us. We greatly appreciate your feedback. It's wonderful to hear that you've consistently received great service, and we're thrilled that Michael Cescato has been a standout in providing you with thorough and clear explanations of your vehicle's service needs. Your kind words are a testament to his dedication to ensuring your complete satisfaction. We will be sure to pass on your compliments to Michael and the entire service team. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we appreciate your continued support. Best Wishes, INFINITI Of Orland Park