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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
649 Reviews

649 Reviews of INFINITI Of Orland Park - Service Center

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August 25, 2023

They did a great job servicing my care in a timely manner as I expected. My needs were met More

by lavishlady1136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin Sese
Report | Print
August 25, 2023

Kerrie was able to accommodate my request for a loaner on short notice. She followed to make sure that I knew she was working on it. Amazing customer service. Mike in service is always the best! More

by KATHY.HENEGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie and Mike in Service
Report | Print
August 24, 2023

All good except wait time over 90 minutes for oil change and tire rotation. Thanks. More

by daviddoc07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a positive experience. However, we do apologize for the extended wait time you experienced during your recent visit for an oil change and tire rotation. Your time is valuable, and we understand that waiting for over 90 minutes can be inconvenient. We appreciate your patience and understanding during your visit. We will take your feedback into consideration to improve our service and ensure that wait times are minimized in the future. Best Wishes, INFINITI Of Orland Park

August 24, 2023

I wasn’t expecting all the small fine print charges but the CS itself was great. More

by Amira80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our customer service. However, we apologize if the small fine print charges caught you off guard. Best Wishes, INFINITI Of Orland Park

August 24, 2023

Very friendly and professional! Service department is always on time for my appointments and fast. Addresses all my needs More

by JACQUEHUEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin service advisor , Anthony Paramo, JJ Vock, Joseph Ruiz
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Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for leaving such a positive review! We're thrilled to hear that you found our service department to be both friendly and professional. It's wonderful to know that our team has consistently met your expectations by being on time for your appointments and addressing all your needs promptly. Best Wishes, INFINITI Of Orland Park

August 23, 2023

The service specialist was extremely helpful and prompt with addressing my issues. Also, she took the time to explain in detail what the problem was and what was being done to rectify it. I’ll definitely More

by brandonmccray38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya - Service Dept
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that our service specialist was extremely helpful and prompt in addressing your issues. It's great to know that she went the extra mile to explain the problem in detail and the steps being taken to resolve it. Your satisfaction is our top priority, and we're thrilled that we could provide you with the level of service you deserve. We'll make sure to pass on your kind words to our service specialist. Whenever you need assistance in the future, please don't hesitate to reach out to us. We're here to help and are looking forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 23, 2023

The staff at Infiniti of Orland Park were very professional, informative and with excellent customer service. Especially, LaToya. More

by AJAYYJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya and Mike.
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for leaving such a positive review! We're thrilled to hear that you had a great experience with our staff at Infiniti of Orland Park. It's wonderful to know that our team, especially LaToya, provided you with professional, informative, and excellent customer service. We greatly appreciate your feedback, and we'll be sure to pass along your kind words to LaToya and the rest of our team. If you have any more questions, need assistance, or simply want to discuss anything further, please don't hesitate to get in touch. We're here to help! Best Wishes, INFINITI Of Orland Park

August 22, 2023

We took our QX56 in to be serviced and have an issue diagnosed. We were told the part would have to be ordered. We would have to pay for the part to be ordered which was near $400 and we would be called More

by Dr. Mc
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience and frustration you've faced during your interactions with our service department. Your feedback is important to us, and we're sorry that we didn't meet your expectations in terms of communication and service quality. It's disappointing to hear that there were delays in notifying you about the availability of the ordered part and that there have been previous instances where communication fell short. We understand the importance of keeping you informed throughout the service process, and we apologize for any inconvenience these situations have caused. We take your feedback seriously and will use it to improve our customer service and communication processes. Your experience is not reflective of the level of service we aim to provide, and we're committed to making things right. If there's anything specific you'd like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. We want to address your concerns and ensure that your future experiences with us are much smoother and more positive. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, INFINITI Of Orland Park

August 21, 2023

Service department usually gets me in and out fairly quickly. I had my front brakes done, pads and rotors. I previously had the rear brakes done. More

by kmhawkins27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Sese
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that our service department has been able to provide you with quick and efficient service in the past. It's great to know that you had your front brakes, including pads and rotors, taken care of, following your previous rear brake service. Your satisfaction is our goal, and we're pleased that we could assist you with your vehicle needs. If you have any more questions, require further assistance, or need to discuss anything related to your vehicle, please feel free to reach out. We're here to help! Thank you for choosing us for your vehicle service, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

August 18, 2023

The service was done in the timely manner . The time that was promised. Nice clean waiting room and good Coffee. More

by MCLIFTON115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike service guy , Mimi Nofal
Report | Print
Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're delighted to hear that your service was completed in a timely manner, just as promised. It's wonderful to know that you found our waiting room to be clean and that you enjoyed the good coffee. Your satisfaction is important to us, and we're glad that we could provide you with a pleasant experience during your visit. If you have any more service needs, questions, or anything else you'd like to discuss, please feel free to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

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