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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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July 20, 2023

Michael was courteous and professional when explaining the service to be done on my car More

by RFNARBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 21, 2023 -

INFINITI Of Orland Park responded

Rfnarbone, So glad you had a great experience with your recent service visit! We look forward to assisting you again in the future. Best Wishes, INFINITI Of Orland Park

July 20, 2023

My visit at the dealership was great. They greeted me well and got in and out in no time. More

by kennyjackson70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 21, 2023 -

INFINITI Of Orland Park responded

Kennyjackson70, So glad your recent service visit was a great one! We look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

July 20, 2023

Elliott was great help. He went the extra mile to make sure my service was provided. Communicated with me every step of the way More

by ASHLEEAB90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Elliott
Jul 21, 2023 -

INFINITI Of Orland Park responded

Ashleeab90, Thank you for taking time to leave a great review for Elliott and your recent service visit! Please feel free to reach us in the future when we can assist! Have a great weekend! Best Wishes, INFINITI Of Orland Park

July 20, 2023

Very professional, the service is outstanding and again I’m very grateful to have purchased a vehicle from Infiniti of Orland Park. They are constantly thinking about their customers regarding the Cabin F More

by NITAWHITE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 21, 2023 -

INFINITI Of Orland Park responded

Nitawhite42, Thank you for your recent visit with us! We strive to make our customers experiences a great one! Please feel free to reach us anytime with your vehicle needs. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

July 19, 2023

Great experience! They listen to your concerns of your vehicle and keep you posted if you decide to wait. More

by TMCCRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 19, 2023 -

INFINITI Of Orland Park responded

Tmccray, Thank you so much for taking time to leave us a review about your recent service visit with us! We look forward to working with you again in the future. Best Wishes, INFINITI Of Orland Park

July 19, 2023

Very disappointed with this recent visit. I made an appointment 5 days in advance to have the complimentary air filter offered by Infiniti installed. I very clearly indicated the purpose o More

by SORRENTO18
Recommend Dealer
Yes
Employees Worked With
Unknown who is responsible
Jul 19, 2023 -

INFINITI Of Orland Park responded

Sorrento18, We sincerely apologize for your recent visit to our service department. We should have done a better job at updating you on the status of our air filters or had one put aside for your appointment. Your feedback is being taken very seriously. Again, we apologize for this issue and hope to provide you a better experience on your next visit. If you'd like to discuss further with our Service Manager, please contact him at 708-403-4700. Have a wonderful day and we look forward to resolving your concerns in the future. Best Wishes, INFINITI Of Orland Park

July 19, 2023

The sales department is awesome! However, the service department needs some help. We had an appointment and still ending up waiting over 2 hours for service. More

by tonishas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hassan Yasin
Jul 19, 2023 -

INFINITI Of Orland Park responded

Tonishas, Thank you for taking time to leave us some feedback on your recent service visit with us. We appreciate your feedback and will take it into consideration. We look forward to servicing you again soon. Best Wishes, INFINITI Of Orland Park

July 18, 2023

Excellent service on time, great management. Very professional friendly and clean atmosphere, a real pleasure. More

by 427SARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cescato
Jul 19, 2023 -

INFINITI Of Orland Park responded

427SARA, Thank you so much for taking time to leave us a great review about your recent service visit. We strive to make our customers experiences a great one! We look forward to assisting you again soon! Best Wishes, INFINITI Of Orland Park

July 18, 2023

The team has always been very professional and courteous. The environment is very welcoming and comfortable. More

by IZHILL81
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike - Service Dept.
Jul 19, 2023 -

INFINITI Of Orland Park responded

Izhill81, We appreciate your 5 STAR review and kind words towards our team! See you again in the future! Best Wishes, INFINITI Of Orland Park

July 18, 2023

My service was very good. I was in and out really fast and they explained everything that needed to be done that had not been included in my original repair. More

by LINDAB95681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jul 19, 2023 -

INFINITI Of Orland Park responded

LindaB95681, We are so glad you had a great visit with us! And appreciate you taking time to leave us a review. If we can be of any further assistance at anytime, please feel free to reach out! We look forward to working with you again in the future. Best Wishes, INFINITI Of Orland Park

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