Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
INFINITI Of Orland Park - Service Center
Orland Park, IL
648 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
648 Reviews of INFINITI Of Orland Park - Service Center
Sort by
July 13, 2023
I have been a customer for years, I bought my first Infiniti from CarMax but based on the quality of service and professionals, I switch the Ziegler . I will keep going back. Thanks Mike and the enti Infiniti from CarMax but based on the quality of service and professionals, I switch the Ziegler . I will keep going back. Thanks Mike and the entire service team, they do an excellent job. More
by Anastasia
Verified CustomerEmployees Worked With
Mike
July 13, 2023
There was no car loaner available for service that cost $1500. Lexus dealership always provided me with a loaner for services that cost much less than $1500. Repair was delayed by a day. Cost much higher t $1500. Lexus dealership always provided me with a loaner for services that cost much less than $1500. Repair was delayed by a day. Cost much higher than other places for the same repair. More
by ETORANGAN
Employees Worked With
Service department
July 12, 2023
Not a fan. Never been comfortable with the people there. Different and less professional. Rarely see the same people twice so there's no relationship building. Never been comfortable with the people there. Different and less professional. Rarely see the same people twice so there's no relationship building. More
by dmtm629
Employees Worked With
Justin in service was nice
June 07, 2023
Great visit with Natalia Haq. She was very hospitable and made me feel welcome. Natalia also provided me with information on Infiniti vehicles, e.g. the Q50 Lux, which is an ex She was very hospitable and made me feel welcome. Natalia also provided me with information on Infiniti vehicles, e.g. the Q50 Lux, which is an excellent vehicle. More
by jralph5711
Employees Worked With
May 21, 2023
Terrible customer service and lack of knowledge by Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 hours at the dealership for NOTHING, I won’t be going back and I’ve been going there for years!!!! More
by Back on Q
Employees Worked With
Service Advisors
March 09, 2023
My car had damage via impact on the undercarriage causing a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would call for updates on my repair, it would take a week for them return my call. After all that I go to pick up my vehicle and I have to go find it in the lot after over 12k bill! I get home and see the pictures below...... This dealership's service department has a serious problem! More
by Mike
Employees Worked With
Terry Lewis
December 30, 2022
I normally receive courteous service at this dealership. I like receiving timely service return calls back when I leave a message. I like receiving timely service return calls back when I leave a message. More
by teresa
Employees Worked With
sorry, I don't have my service ticket with me to give this info
