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INFINITI Of Orland Park - Service Center
Orland Park, IL
661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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661 Reviews of INFINITI Of Orland Park - Service Center
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July 16, 2023
Each time I got my car back there was a different issue. I picked my car up yesterday and now my ac is blowing heat. So disappointed, I trusted them with my vehicle. I picked my car up yesterday and now my ac is blowing heat. So disappointed, I trusted them with my vehicle. More
by MDICKERSON100
Verified CustomerEmployees Worked With
Justin
July 16, 2023
I received Excellent service from Justin. He was knowledgeable and he took the time to tell me about certain features about my car I did not know. I truly appreciated all of his help. I pur He was knowledgeable and he took the time to tell me about certain features about my car I did not know. I truly appreciated all of his help. I purchased my car in September of 2022 on a Saturday evening from your Hoffman Estates dealership and no one told me about any of the features of the car. I did not know how to turn on the headlights so I drove home without the light on. I take my car for service in Orland Park because the people are friendlier. My service rep at Hoffman Estates was not the nicest person. People like Justin make it worth while to drive to Orland Park. More
by yvetta.clark
Employees Worked With
Justin
July 13, 2023
I have been a customer for years, I bought my first Infiniti from CarMax but based on the quality of service and professionals, I switch the Ziegler . I will keep going back. Thanks Mike and the enti Infiniti from CarMax but based on the quality of service and professionals, I switch the Ziegler . I will keep going back. Thanks Mike and the entire service team, they do an excellent job. More
by Anastasia
Employees Worked With
Mike
July 13, 2023
There was no car loaner available for service that cost $1500. Lexus dealership always provided me with a loaner for services that cost much less than $1500. Repair was delayed by a day. Cost much higher t $1500. Lexus dealership always provided me with a loaner for services that cost much less than $1500. Repair was delayed by a day. Cost much higher than other places for the same repair. More
by ETORANGAN
Employees Worked With
Service department
July 12, 2023
Not a fan. Never been comfortable with the people there. Different and less professional. Rarely see the same people twice so there's no relationship building. Never been comfortable with the people there. Different and less professional. Rarely see the same people twice so there's no relationship building. More
by dmtm629
Employees Worked With
Justin in service was nice
June 07, 2023
Great visit with Natalia Haq. She was very hospitable and made me feel welcome. Natalia also provided me with information on Infiniti vehicles, e.g. the Q50 Lux, which is an ex She was very hospitable and made me feel welcome. Natalia also provided me with information on Infiniti vehicles, e.g. the Q50 Lux, which is an excellent vehicle. More
by jralph5711
Employees Worked With
May 21, 2023
Terrible customer service and lack of knowledge by Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 hours at the dealership for NOTHING, I won’t be going back and I’ve been going there for years!!!! More
by Back on Q
Employees Worked With
Service Advisors
