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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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March 27, 2023

None just slow service waiting in the waiting room to long poor communication can be better More

by glenhot30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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March 09, 2023

My car had damage via impact on the undercarriage causing a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Lewis
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Mar 09, 2023 -

Mike responded

Mar 9, 2023 Mike My car had damage via impact on the undercarriage causing a hole in the oil pan/oil filter so I had in towed into the dealer. Needed a engine, insurance paid. Long story short my service was horrible I would call for updates on my repair, it would take a week for them return my call. After all that I go to pick up my vehicle and I have to go find it in the lot after over 12k bill! I get home and see the pictures below...... This dealership's service department has a serious problem!

December 30, 2022

I normally receive courteous service at this dealership. I like receiving timely service return calls back when I leave a message. More

by teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sorry, I don't have my service ticket with me to give this info
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December 02, 2022

Very professional an polite answer all my questions. They explain everything to me .got done with my car an a timely manner! More

by lwarrior2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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November 03, 2022

Customer service is great. I have purchased 3 vehicles at this location. Service, Sales and prices all great. More

by nickfoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
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October 25, 2022

clean courteous and professional. The service rep. Was very aware of the value of my time. More

by Henrysgirl@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure.
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October 23, 2022

I always receive great customer service whenever I call for a consult or when I bring my vehicle in for service. I feel like a valued customer. Mike in the service department is very courteous and professi More

by danagipson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
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August 19, 2022

The service was Top Notch! My Infinite QX50 had a flat tire my husband called & the service department told him to bring car they could repair immediately. My husband took the More

by Mallicott65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
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August 12, 2022

My car was not vacuum in the back only the front and air was not put into my tires More

by Jlgarcia1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
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April 21, 2022

Tim, Mike and Austin are great consultants. I am a long term customer and I appreciate the care they take with me as well as my car More

by C.Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, Mike, Austin
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