INFINITI Of Orland Park - Service Center

Service excellence I came in for an oil change and was very pleased at how accommodating the staff were to their customers. They were honest and upfront with pricing if I came in for an oil change and was very pleased at how accommodating the staff were to their customers. They were honest and upfront with pricing if you want certain things done to your car. Overall, I highly recommend this dealership for their exemplary service. More

Dishonest I brought my car in for a oil change, and they do a check on tires, brakes etc. When I was going to pay for the bill the service advisor told me that I brought my car in for a oil change, and they do a check on tires, brakes etc. When I was going to pay for the bill the service advisor told me that I needed to change out the cabin filter. I know they didn't check because my car was in plain view the entire time, I watched the entire process, I personally changed the cabin air filter a week prior. I came home took my cabin filter out and took a picture. More

Great service Avi was exceptional at showing me the ins and outs of my vehicle area was clean avi gave my kids hot wheel cars blown away Avi was exceptional at showing me the ins and outs of my vehicle area was clean avi gave my kids hot wheel cars blown away More

Features Overview Avi Tiwari was very helpful today in reviewing my new car features. He was very knowledgeable, professional and ensured that I felt fully comfortable Avi Tiwari was very helpful today in reviewing my new car features. He was very knowledgeable, professional and ensured that I felt fully comfortable operating the features of my car. I’ve received nothing but excellent service during my visits to Zeigler Infiniti! More

Great customer service Call Avi Tiwari at Infiniti because my phone wasn’t connecting to Blue Tooth. He came in an hour early to help me set it up. Totally appreciated that! Call Avi Tiwari at Infiniti because my phone wasn’t connecting to Blue Tooth. He came in an hour early to help me set it up. Totally appreciated that! Great customer service! More

Owners Profile Assistance Thank you for the assistance in getting my ownership portal and service inner circle program activation process to work properly so I can get updates Thank you for the assistance in getting my ownership portal and service inner circle program activation process to work properly so I can get updates as necessary. Needed to get this set up for sometime and Avi Tiwari was helpful in getting it set up immediately . Extremely Courteous and helpful with alot of knowledge for Infiniti More

2 new customers Very nice servicemen that works at this location. Was very pleasant and helpful in regard to helping Us choose our vehicles. They are the best Very nice servicemen that works at this location. Was very pleasant and helpful in regard to helping Us choose our vehicles. They are the best More

Advisors here at Orland Park Ziegler Infiniti think it’s okay to call a customer a liar when he comes in with an issue then swear at the customer and tell the here at Orland Park Ziegler Infiniti think it’s okay to call a customer a liar when he comes in with an issue then swear at the customer and tell the customer that if he “posts the video” he won’t be allowed there again. Video is being uploaded to YouTube. More

Rip Off!!! As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was th As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was the selling point!!! Now granted Ziegler are new owners of this Infiniti location but I'm sure they reviewed the books prior to purchasing and knew that there were customers who had this set up already. The explanation to me by the service manager Brian is they had no knowledge of this promise to certain customers......huh? So you made a million dollar purchase without reviewing all financial obligations.......I DOUBT IT More

54000.00 over 30.00 I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business wi I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business with Infinity is beyond me. I am utterly in disbelief at the way they back up their customers. They should be ashamed for even cashing the check (54000.00) if you can't stand up for the people that keep you in business. I bought an Infinity from Orlando Park Infinity in Orland Park, IL. Was told I had life time oil changes and filter changes but when I went there last week, guess what? Oh we are sorry. We are not going to do that anymore. The next time you come in, you will be charged. Really? Look at the figure above and then compare it with a 30.00 oil change. I have never been so mad at any business As I am with Infinity. I've already told 2 people to go to Lexus because Infinity is not who they say they are. All over 30 bucks! Foolish people like me who believed in a product and the warranties that go with it will persevere! I will personally go out of my way to make sure the general public in my neighborhood will see whom NOT to trust! Sincerely, Tim Gill (disgruntled customer) More