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INFINITI Roseville - Service Center

Roseville, CA

4.7
249 Reviews

249 Reviews of INFINITI Roseville - Service Center

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April 19, 2025

Alysssa picked up my car and returned it and kept in touch with me; very nice and professional. No work was done at this time, a part was ordered. The car most likely got to the service center by 10 a.m More

by JAM6060
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

INFINITI Roseville responded

Thank you for taking the time to share your feedback and for recognizing Alyssa’s professionalism. We understand the frustration with delays, especially when you're dealing with a check engine light. Unfortunately, shipping times for parts are managed directly by the OEM, and while we try our best to expedite every order, we don’t have control over those timelines. We truly appreciate your patience and are here if you need anything further while the part is en route. If needed, please feel free to contact our Service Manager, Michael Jeffries at 916-770-8400.

April 19, 2025

Service went smooth but the car wash never happened which os disappointing given it was offerred and written on my invoice. More

by 2MAS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

INFINITI Roseville responded

We appreciate your feedback and sincerely apologize for the missed car wash. That’s not indicative of the high level of service we strive to provide. Thank you for bringing it to our attention. Our Service Manager would love the opportunity to speak with you directly, but we were unable to locate your customer record based on the username. Please contact him at your convenience so we can make this right. He can be reached directly at 916-770-8400.

April 19, 2025

Dan Chastain is great. Work was performed perfectly and he kept us informed the whole time. More

by KKGILLY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad Dan was a pleasure to work with - he really is amazing! We look forward to continuing to serve you.

April 14, 2025

Great experience. Everyone seemed to know what they were doing and taking about and were straight forward and honest with me More

by KELLENRALPH
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are glad your experience with us was seamless and enjoyable! We look forward to the next time we can assist you.

April 14, 2025

It was very clean and quick. My oil change and complimentary car wash took about 90 minutes More

by N.ARMOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are glad you had a great service visit with us. We look forward to the next time we can assist you.

April 12, 2025

Thorough inspection of my 2005 Infiniti G35 and help with bad fob. Dan was very helpful, congenial and professional. Even though I live quite far from the Infiniti Garage at Roseville Mall, I am grateful to More

by MARJUAZEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

INFINITI Roseville responded

Thank you for taking the time to share your experience! We're so glad to hear that Dan was helpful, professional, and provided the level of service you deserve. It means a lot that you made the trip from afar, and we’re truly grateful for your trust in our team. We’re always here to help! Until next time.

April 11, 2025

My car was in & out for a new battery. Quick & efficient & got me back on the road. More

by ROZAN.ESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

INFINITI Roseville responded

Rozan, Thank you for the positive review! We are so glad your visit was quick and efficient! We look forward to the next time.

April 10, 2025

Dan was very informative And friendly. Very knowledgeable. Everything was done on time. Price was great. Thank you. More

by MIKEHEUSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

INFINITI Roseville responded

Mike, Thank you for the 5-star review! We are so glad Dan was amazing to work with. We look forward to the next time!

April 10, 2025

Excellent overall experience and loved the new dealership location. I'll definitely be back very soon .... More

by DREBRAZIL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

INFINITI Roseville responded

Thank you so much for the great feedback! We're so glad you had an excellent experience and that you're loving our new location — we are too! We can't wait to welcome you back again soon.

April 10, 2025

Definitely was a people friendly and very helpful around the Building. Will recommend my infinite friends!! More

by warrenprs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad you had a great experience with us. We look forward to the next time!

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