INFINITI West Chester

The best Experience Ever Purchasing Certified Pre-Owned FX37 The moment I stepped onto Infiniti West Chester and opened the door, I felt the warmest greeting from the staff. Mark Bowers, my sales person helped The moment I stepped onto Infiniti West Chester and opened the door, I felt the warmest greeting from the staff. Mark Bowers, my sales person helped me on choosing a car I like from the beginning. He was wonderful, helpful, and knowledgeable through the entire process until the day he handed the FX37's keys to me. More

Excellent Certified Pre-Owned buying experience My husband and I are returning West Chester Infiniti customers and once again we left happy both with the car and the sales experience. Burton Jensen My husband and I are returning West Chester Infiniti customers and once again we left happy both with the car and the sales experience. Burton Jensen my salesperson and John the manager went above and beyond to make my purchasing experience fantastic. Not only did Burton drive to the Ardmore dealership himself to pick up the M37x that I wanted the same day that I came into the dealership to look at it; but when we discovered, to my dismay, that there was a little damage to the front bumper, Burton and John immediately committed to making it right for me. They had the damage fixed for me the next day by their body shop and it looked just like brand new! When I arrived to take delivery of the car it was clean, shiny, fully-fueled and I felt as if I were buying a new car. I was completely satisfied and impressed that they took such care to make sure I had a good experience. I have never been disappointed in either Infiniti's products or their customer service. That's not something one can say about a lot of companies these days. More

Easiest and best deal ever! Highly recommend! Going into buy a Honda from an Infiniti dealer was a little daunting, but I could not have had better care and attention. From the first email inquir Going into buy a Honda from an Infiniti dealer was a little daunting, but I could not have had better care and attention. From the first email inquiry to driving off the lot, the team there was professional and courteous. I went in with a mission to make a deal or walk out and I never felt like I was going to need to leave. Burton listened to everything I wanted and Brian said ok. Never any pressure! Of course there was some negotiating, but I have never had an easier process. I was very optimistic, yet not unrealistic, for what I wanted for the deal, and they came down to within $100. Finally, the paperwork process was a breeze. John was great and revised documents on the fly. It was the fastest turn around time from in to test drive to out the door of my car shopping experience. It was truly a great experience all around and I highly recommend this dealership. If they are this good with used cars, I can only imagine how they are with their new Infinitis! More

Excellent Experience Purchasing Certfied Pre-Owned G 25 We are following up to document the excellent experience that we had working with Tim Golonka to purchase our Infiniti G 25. He is truly the reason th We are following up to document the excellent experience that we had working with Tim Golonka to purchase our Infiniti G 25. He is truly the reason that we purchased our vehicle at the dealership. From out initial contact, Tim actually listened to what we were looking for and our budget considerations. He patiently worked with us to find the perfect car and worked out a good deal for all. We were most impressed with his follow up and attention to detail. We have purchased many cars over the years but this was truly the best experience of them all! Sincere thanks to Tim and Infiniti of West Chester. More

Sales/Service a wonderful experience. In May, I purchased my G37X from Tim Golonka and have recently had service at the dealership. I said in my sales review that if the service departm In May, I purchased my G37X from Tim Golonka and have recently had service at the dealership. I said in my sales review that if the service department was as good as the sales, I'd be thrilled. Well, I'm thrilled. The service department has been excellent! I've dealt with Marc Schwadron who was absolutely wonderful and today I had Fred Boyce who could not have been nicer. They are all super people! The sales department is second to none and now the service department is right on mark with the rest of the organization. I can say I will always buy my cars from Infiniti of West Chester. Great job guys! More

Pre-certified purchase of QX56 I have purchased over 30 cars in the last 20 years and I will say this is the second time ever where we have never felt any pressure or recieved those I have purchased over 30 cars in the last 20 years and I will say this is the second time ever where we have never felt any pressure or recieved those calls the day after your visit, if there is anything else they can do to make a deal. I just took delivery of my per certified QX56 last night. The Experience at this dealership was outstanding. Tim our sales representative was very professional during the entire process. This was a ZERO pressure experience. This is our first Infiniti and the experience so far has been Awesome!!! Hats off to Tim Golonka and the entire team at Infinity of West Chester!!! Thank you More

GREAT QX60 buying experience I have a superb buying experience for my brand-new QX60. Burton , the salesman is one of the best our there. He is a man of words. He kept each and ev I have a superb buying experience for my brand-new QX60. Burton , the salesman is one of the best our there. He is a man of words. He kept each and every promise he made to me. He kept in touch with me throughout the buying period but didn't push at all to make the sales. It was an amazing experience for me to make the deal with infiniti of west chester More

Do your homework with this dealer I recently visited this dealership, test drove, and made an offer on a used vehicle. Steve was trying to reach an agreement with me but started to st I recently visited this dealership, test drove, and made an offer on a used vehicle. Steve was trying to reach an agreement with me but started to steer away from just the vehicle price. An agreement was not made so I left the dealership as you should if you think they're asking too much. The next weekend I called to inquire about the vehicle and they seemed a little too concerned with the financing. I had to remind them I'm only concerned with negotiating the price of the vehicle. I talked to Steve on and off throughout the day as they were already aware I was preapproved and had my own financing. We actually agreed on a price and I was set to travel to PA to start my paperwork. A few minutes later, John the sales manager calls me and again inquires about my financing. Again I told him I was already preapproved. He asked me what my rate was and then offers me a higher rate through Infiniti. I asked him why would anyone take a higher rate? He then informs me unless I take their financing the deal was off and I would have to purchase the vehicle at their previously offered price. I advised him that was unfortunate on his part and declined his offer. I told him if he changed his mind to call me and he said for me to do the same; like I was going to change my mind. I understand car dealers trying to get every cent they can, but talk about your stereotypical car dealer. Who agrees to a deal and then says no we can't do that unless you finance through us?? I left the car right there on the lot solely due to their tactics. Be very leery with this dealer (or any dealer), make sure you do your homework and don't hesitate to take your money somewhere else. More

Great Experience! Had a wonderful experience at Infinti of West Chester. My sales consultant, Burton Jensen, spent all afternoon with us searching for my vehicle. He wa Had a wonderful experience at Infinti of West Chester. My sales consultant, Burton Jensen, spent all afternoon with us searching for my vehicle. He was very kind, sincere, and knowledgeable. Most importantly, we laughed all afternoon and had a thoroughly enjoyable experience. The hospitality was great and the humor was memorable! Really enjoyed the ride! More

I normally don't like sales people My wife and I were looking for a rare combination of color and features that unfortunately were difficult to find in a QX-60 hybrid. We worked with Pa My wife and I were looking for a rare combination of color and features that unfortunately were difficult to find in a QX-60 hybrid. We worked with Paul Gibson who was very knowledgeable and pleasant. The sales manager John Frolio was also very easy to get along with and we felt no pressure to buy something we didn't want. We decided not to move forward at this time since we love our G37x that we bought here in 2009. Definitely a great experience. More