INFINITI West Chester

Burton Jensen Provides Excellent Service at Buyer's Pace! My experience at Infiniti of West Chester was very enjoyable. The process was tailored to meet my specific needs which included a few visits, some res My experience at Infiniti of West Chester was very enjoyable. The process was tailored to meet my specific needs which included a few visits, some rescheduling, kids in the background and time to think about my decision. My salesperson, Burton Jensen, was fantastic from start to finish. At no time did I feel like there was a sales pitch or any pressure. I would strongly recommend this dealership and my salesperson to others. More

Paul Gibson Execellent in personallity. I recently purchased a Dodge Challenger from Infiniti of West Chester. I found the car online and was very interested in it. Unfortunately, I live abo I recently purchased a Dodge Challenger from Infiniti of West Chester. I found the car online and was very interested in it. Unfortunately, I live about a good 45 minutes away from the dealership. When I made it to the dealership, I was greeted by Paul, and asked him about the Challenger. Paul was very enthusiastic and knowledgeable about the Challenger. After a test drive and his enthusiasm, I was sold. However I admit, I was still very skeptical about purchasing a Dodge from an Infinity dealership. Additionally I was a bit worried about the service I would receive, if the car needed something. However, Paul put all my worries to ease with explaining how professional their service staff was. So I bought the car and the entire staff was incredibly friendly during the whole visit. I would highly recommend the West Chester Infinity dealership, as well as Paul, to my friends and family. Sincerely Mike More

Great Service No Pressure My time at the Infiniti of West Chester was very enjoyable. The process was quick and easy. All of the employees were easy to work with and friendly. My time at the Infiniti of West Chester was very enjoyable. The process was quick and easy. All of the employees were easy to work with and friendly. My salesperson, Burton Jensen, definitely went the extra mile in answering all of my questions about the vehicle that I ended up purchasing. At no time did I feel like there was a sales pitch or any pressure. I would strongly recommend this dealership and my salesperson to others. More

Researching for my next lease after the Lexus GS 350 From the start when I visited this dealership, the new care sales representative (Mark Bowers) was friendly, accommodating and a pleasure to speak wit From the start when I visited this dealership, the new care sales representative (Mark Bowers) was friendly, accommodating and a pleasure to speak with. I stopped by the dealership on 2 occasions over a 3 month period and Mark was consistent in his behavior. No pressure and he listened carefully to me. This dealership is well served and represented by having people like Mark Bowers work for them. I've decided on another vehicle, but my experience at this dealership would have me consider an Infinity for my family and friends. Thank you. More

Excellent service and purchasing experience I recently purchased a certified pre-owned Infiniti M35 from Infiniti of West Chester. I found the car online and was very interested. Unfortunately, I recently purchased a certified pre-owned Infiniti M35 from Infiniti of West Chester. I found the car online and was very interested. Unfortunately, I live about an hour away from the dealership and could not easily visit to see and test drive the car. Working with Paul Gibson, I asked him to have the car ready for purchase for pick-up without me even seeing it or driving it. Paul helped me handle the financial and insurance aspects of purchasing a car in advance so when I arrived to the dealership the following day everything was ready to go. After my arrival to the dealership I was driving away in less than 2 hours in my new car. I was very impressed! Paul and the other staff were incredibly friendly and respectful of my time crunch. I highly recommend this dealership, and Paul, to my friends and family. Kristen K More

Friendly, Professional and Wonderful Sales Folks I was in need of a new car and have loved the looked of the Infiniti cars for quite some time. Thinking that an Infiniti was completely out of reach f I was in need of a new car and have loved the looked of the Infiniti cars for quite some time. Thinking that an Infiniti was completely out of reach for what I wanted to spend, I really wrote it off. I was on the way back from test driving every car under the sun when my boyfriend said, why don’t you swing by and test drive the Infiniti and get it out of your system, so I did. I first met up with Burton Jensen, who greeted me immediately and asked if I needed help. He was busy with another customer at the time and he turned me over to Tim Golonka. From the moment I met Tim, I felt very comfortable. There was no high pressure sale of any kind. We went for a test drive in two different models and I immediately loved the cars. The car that I was about to purchase from another dealer (not Infiniti) was now history. Tim patiently worked with me and guided me to my purchase. The car that I eventually settled on, was not on site but Tim was sure this was the one for me. He was right! I love my Infiniti. I was able to take the car overnight without any pressure on getting it back at a certain time. It was quite the experience. Everyone at the dealership was friendly and accommodating. I have not had service yet but if their service department is anything like their sales department, I’ll be thrilled. Tim, thank you again for steering me in the right direction and for saving my car during the hail storm. :-) You’re the best! Burton, thank you as well for making me feel so welcome and helping out during the course of the sale! You guys are great! More

Very friendly and willing to go the extra distance The sales team at Infiniti of West Chester are top notch. I live about an hour away and have a very fluid schedule so I didn't want to play games. I c The sales team at Infiniti of West Chester are top notch. I live about an hour away and have a very fluid schedule so I didn't want to play games. I contacted the dealership and I was assigned to Burton. I discussed with him that I wanted to see if we could come to terms before test driving the vehicle. We knew what we wanted and wanted to avoid driving 2 hours to find that we weren't going to close the deal. Burton was very understanding of the situation and went to work on ironing out a deal with Mark the sales manager. Around 3pm we agreed on a final price and by 7pm I was at the dealership driving the vehicle and on our way to closing the deal. Burton is very personable and knowledgeable. The whole process was very streamlined and easy. Not once did I feel like I was wasting someone's time. I'd definitely recommend this dealership because they sell solid products and have knowledgeable/friendly sales staff. If I were closer I'd probably also get the vehicle serviced there. More

Review of Sales Consultant, Jake White We are repeat loyal customers to Infinity of West Chester. It was our good fortune to have Jake White, one of their sales consultant, work wit We are repeat loyal customers to Infinity of West Chester. It was our good fortune to have Jake White, one of their sales consultant, work with us on our current lease turn-in and to present and inform us about the various vehicles Infinity presently had to offer. With the new market of cross-overs now available through all car manufacturers, Jake was both understanding and patient in helping us to decide whether a cross-over vehicle would meet our needs and budget. After a review of all the information Jake presented to us, we found ourselves hedging back to a sedan. In a final meeting with Jake, we again found him to be ever so patient in his discussion of the Q50 sedan and a test drive. The relationship we had established with Jake over several meetings and phone calls spoke loudly of his non-pressure sales skills, which gave us each the comfortable feeling of Jake being genuinely interested in helping us make a sound decision for our next car purchase. As well, he showed great sensitivity in allowing us some private time in his office to discuss and possibly make a decision about the purchase of the Q50 during final recent visit. Upon our purchase of the Q50, the time Jake extended to us in uploading the computer features on our new vehicle we felt went above and beyond. It was a most comfortable feeling when we drove off the property with our new car ….. not overwhelmed in having to download initial settings when we returned home. Jake extended his services for any help we might need with additional settings on the car in the weeks to come, which we are happy to say we feel open to accept. It is always nice to be surrounded by positive and helpful personnel when purchasing a vehicle. Jake White is a fine example. More

Awesome experience From start to finish he made the process extremely easy. I've had my truck for about a month now and I still smile when I walk up to it! I can't say From start to finish he made the process extremely easy. I've had my truck for about a month now and I still smile when I walk up to it! I can't say enough good things! More

Excellent internet find/deal. Both sales and finance team had great communication and were fair. I felt valued as a customer, respected in the negotiation, and happy at drive off. had great communication and were fair. I felt valued as a customer, respected in the negotiation, and happy at drive off. More