INFINITI West Chester

I loved my QX56 when it was first purchased, then the flood gate opened and everything that could have gone wrong, did. Transmission issues, cooling system issues, a waterfall in the cargo area every tim flood gate opened and everything that could have gone wrong, did. Transmission issues, cooling system issues, a waterfall in the cargo area every time it rained. This waterfall issue has been ongoing... I lost my car, collectively, to service visits 2.5 months of the first 9 months I owned it. They gave the car back with the interior incredibly dirty, come to find out they had a mechanic doing the body work. This ended up costing them a new head liner, trim pieces and new carpet. The car sat for WEEKS, verified by management, before being touched for the water issue, as i guess warranty issues wait til last. I looked into trading the car in on something not so possessed but was told that the 7 months i had owned it (7k miles on the car), the value had dropped by $9,000, putting me well upside down on my loan. So, i decided to let them try to keep fixing it. The car has been back in the shop on and off for the last 4 weeks, with service writer Rebecca at one point telling me I was imagining the leak. (in a much more PC manner). Last week, while the water was still coming down, I drove right to the dealer, no call first, and just reveled in the look on her face as the “imaginary” water streamed down the column. Back in the shop for 7 days at this point, and it took me telling the service writer what ended up being the issue last time (cracked weld in the roof) and maybe they should check to see if that cracked again…… The service writer Amanda, has never steered me wrong, and always has a smile on her face. The service manager Rob Anderson, is of questionable character, as he claimed to have never spoken to me before, but i was able to remind him of a conversation involving his daughter (same name as my car.... seriously, how would i know that?!?!?), and all of the sudden the light bulb went on. Derrick intervened to try get me out of the car again in the last month, as the waterfalls started again, but his idea of "helping" was blue book on my car, and 1500.00 off a new one. That didnt even cover the lost value of the warranty, or the maintenance package i had purchased. My suggestion was a “trade” for the other used QX they had on the lot, that was the exact same car as mine, with the only difference being 2K on the odometer, but that wasn’t even entertained as an option. At this point, I am letting them try to fix it again…… racking up miles on their loaner. After all, if they wanted me to go away, they would have made me a better deal on another car. UPDATED 6/20/2012 - Car is back in the shop, to have all the trim pieces replaced that were damaged by the mechanics. (or never replaced regardless of what the work order said), and be detailed to get the grease off of my leather, and out of my carpet. I REALLY want all this to be done and over.... sad part is i LOVE the new JXs, but i could never bring myself to own another Infiniti/Nissan. (car did look great for the most part when i got it back. Stress marks on a number of pieces, as they looked to be "muscled on", but oh well.) UPDATED 8/6/2012 - 2 leakage episodes in the last 2 weeks. 7/21/2012, and 8/6/2012. On both occasions, was told 7-10 days for an appointment to open up. Really?!?!?! So, made the appointment, and will be driving the mold mobile for the next week until they can squeeze me in. UPDATED 8/26/2013 - Finally got the real story after going to trade my Q in on a Lincoln.... My "CERTIFIED PRE-OWNED" good as new was in an accident 2 years before i bought it.... just showed up on the Carfax June of this year. The dealer i was trading to told me the front passenger side, fender, door, etc. was a repaint, but i told him no.... then we pulled the Carfax , and there is was. Take a hard enough smack to the body/frame, of course you are going to crack welds in the roof, and have a car that leaks like a sieve. Everything i have gone thru with that car in the last 3 years can now be explained. What i don't get, why were two other dealers able to determine there had been body work..... and Infiniti, (who claims that a car cannot be a CPO if it has been in an accident) claims ignorance? More

I live in Michigan and I saw that this dealer had a Chevy Traverse listed for sale online. I was a bit skeptical since I would have to put a $1,000 deposit down to purchase the car and buy a one way ticket t Traverse listed for sale online. I was a bit skeptical since I would have to put a $1,000 deposit down to purchase the car and buy a one way ticket to fly out to PA. I am so glad that I took a chance! Mark was very organized and professional, my interest rate is 1% lower than anything I could find in Michigan, and my new car is beautiful! Mark even offered to pick me up at the airport and buy me a philly cheese steak! When I got to the dealer they were ready to let me take a test drive and all the paperwork was in order. They even had a Starbucks coffee ready! Because Mark knew I was pressed for time I was in and out in twenty minutes. It was such an enjoyable experience. Thank you Infinity Westchester! I will definitely fly out again when we are ready to make another purchase. More

This is the third car in a row we have purchased from Steve Capano at Infiniti of West Chester in West Chester, PA. Needless to say, we have been extremely happy with the service our salesman has given u Steve Capano at Infiniti of West Chester in West Chester, PA. Needless to say, we have been extremely happy with the service our salesman has given us over the years, After 2 very satisfying experiences with an FX 35, I was starting to think I might be ready to try something new. Next thing I know, a call comes in from Steve to tell me about the new JX 35. WOW, we are blown away by this new entry in the Infiniti family. Steve knows us well... the FX was a bit crowded with 2 large dogs and an urge to travel. The JX has all the bells and whistles we have come to expect from Infiniti but it's a bit bigger, not too big like the QX, it's just right! I really think it may be true love, for us and the JX. Thanks Steve, Nick and Infiniti of West Chester, you rock! More

The JX35 was purchased for my wife as a surprise Birthday/Easter and Anniversary present. Steve Capano along with the Finance Manager exceeded my expectations in many ways. The Dealership is a First Birthday/Easter and Anniversary present. Steve Capano along with the Finance Manager exceeded my expectations in many ways. The Dealership is a First Class organization that stands behind their word! My wife immediately fell in love with the JX35's sporty style, luxury and handling. She quoted that this is the first new car she has ever actual enjoyed driving! Ted K. Lavender More

I was in the market for a used reasonable priced BMW and found you on the internet and made a phone call for a specific car I had interest in. I dealt with Mark Cantino who couldn't have been more pleasant found you on the internet and made a phone call for a specific car I had interest in. I dealt with Mark Cantino who couldn't have been more pleasant and a pleasure to do deal with and made my purchase easy and enjoyable. I will highly recommend any of my friends that are in the market for a car to Mark. It is worth the 1 1/2 hours to deal with a professional salesperson. More

I've bought 2 cars from this dealership in 3 months. One for my son and one for myself. Each experience was better than the other. No issues and the communication was done with pinpoint accuracy and consist for my son and one for myself. Each experience was better than the other. No issues and the communication was done with pinpoint accuracy and consistancy . No false promises. Everything up front. The gentlemen(s) I worked with were true professionals in every phase. I highly recommend this dealership. More

I highly recommend this dealership. Steve's knowledge of cars goes above and beyond the vast majority of salesmen out there. I very much enjoyed buying a car from him and I hope to get the opportunity to d cars goes above and beyond the vast majority of salesmen out there. I very much enjoyed buying a car from him and I hope to get the opportunity to do it again in the future. More

We drove all the way from White Plains, NY to get a car we had only seen on-line. When I spoke with Mark on the phone and asked him to please describe the vehicle as best he could so we did not spend 3 hr we had only seen on-line. When I spoke with Mark on the phone and asked him to please describe the vehicle as best he could so we did not spend 3 hrs (each way) driving to get a car we might be disappointed in when we got there. The car was even better than I expected! It looked (and smelled) brand new and I couldn't have been more pleased. The staff was VERY accommodating and moved very quickly as we literally did a "same day" process and everything worked out smoothly. I would highly recommend this dealership (Mark in particular) and if I ever need a car again I will be checking their site first. GREAT JOB Infiniti of West Chester!!!! More

West Chester Infiniti is top notch professional dealership from sales to service. There should be more auto sales people like Steve Capano, he truly cares about his customers and has an unmatched dealership from sales to service. There should be more auto sales people like Steve Capano, he truly cares about his customers and has an unmatched work ethic. Brian Anderson in Finance is pleasure to work with and makes the buying experience smooth and simple. Leigh Timberman, General Manager, provides strong leadership to his team and sets the standard at West Chester Infiniti. Anyone looking at German autos, BMW, Mercedes or Audi - should strongly reconsider and visit Infiniti of West Chester. Dollar for dollar there you can not find greater value in an Infiniti. Just purchased M37 2011. More

This is my third Infinity and I really like this Dealer Ship in West Chester Pa. It is the way all Dealerships Should work! They making buying a car as wonderful as it should be! I'm very happy :-) Paula Ship in West Chester Pa. It is the way all Dealerships Should work! They making buying a car as wonderful as it should be! I'm very happy :-) Paula l Speight More