If there was anything worse than 1 star, I would give it as a rating for this business.
I was given a written confirmation confirming the credit for damage fee and disposition fee waiver from Ardmore Infiniti that was agreed to during the time of signing my lease with them.
After 3 months of signing my lease, I received a letter from Infiniti Finance that includes pending charges worth 797$ that includes disposition fee and damages.
I approached the dealership and explained the situation, sent them all the documents I had along with the written confirmation they gave me.
I have attempted to reach the Finance Manager Nick Magolda and General Manager Mark Harrington numerous times since March 2019 till today but unfortunately haven’t been able to get a hold of them or have them respond to the outstanding issue. Very unprofessional attitude by both General Manager Mark Harrington And Finance manager Nick Magolda. Let alone providing an update on status of an outstanding issue, they do not even respond to calls or emails.
Now after almost 5 months of receiving the letter, Infiniti Finance sent my account for debt collection. It ruined my credit history for no fault of mine and it is very upsetting.
They shouldn’t have promised an offer that they can’t honor. I don’t understand what kind of a customer service ethics this business has.
I will not recommend this dealership to anyone. If you are looking to buy/ lease an infiniti, please look for another dealership. I’ve heard good things about the one in west Chester and I personally had good experience with Infiniti at willow grove for my previous lease.