My wife and I recently bought a certified used Infiniti here and our experience couldn't have been better. We bought from out-of-state and used my wife's car as trade-in. We began initial negotiations via phone with continually prompt responses and answers to our questions. We received eight hundred dollars over blue book for my wife's car as trade-in and ultimately got our certified used 2013 FX37 for several thousand less that blue book. Negotiations were fair and well within reason. Our salesman, Calvin, was absolutely professional and very personable. He and the General Manager, Nick, greeted us almost immediately for our scheduled appointment and the process moved along smoothly with no issues or pushing to buy anything extra. In all honesty, this has been the best car buying experience I've ever had. I would have to question any negative reviews and would easily do business here again.