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INFINITI of Ardmore

Ardmore, PA

3.8
86 Lifetime Reviews Review Dealership

306 West Lancaster Ave.

Ardmore, PA

19003

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86 Reviews of INFINITI of Ardmore

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January 21, 2010

"I was in the market to buy a car in December. My resaerch..."

- lucky 124

I was in the market to buy a car in December. My resaerch lead me to the Infiniti G35x. I visited several dealerships in the area to see what kind of deal I could get. The staff at Infiniti of Ardmore was courteous and helpful without being pushy. They had a large selection to choose from with a variety of features. I had a very good buying experience and would recommend them to anyone buying an Infiniti.

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Recommend Dealer
Yes
Employees Worked With
Gayle
January 21, 2010

"FX 35 - This is my second trip and purchase. Beautiful..."

- dberkauzer

FX 35 - This is my second trip and purchase. Beautiful facility. The website and staff was helpful in both purchases. Look forward to returning in near future for newer model. Recently had to have repairs to FX due to hitting a deer - service was timely, professional and my car looks great again!!

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Recommend Dealer
Yes
Employees Worked With
Admore
January 15, 2010

"I purchased a brand new EX. After 3 days the electrical..."

- afellhmr

I purchased a brand new EX. After 3 days the electrical system went out. They haven't been able to fix it because they don't have the parts. It has been two weeks and I am still without my car! I have called the dealership repeatedly and can't learn why they can't get the part or repair my brand-new car.

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Recommend Dealer
No
Employees Worked With
Entire Service Department
January 05, 2010

"Avoid this dealership at all costs! Their quotes mean..."

- carguy610

Avoid this dealership at all costs! Their quotes mean literally nothing. They will tell you whatever you want to hear to get you in the door then use every single tired, antiquated car sales tactic in the book. It's an unnecessarily exhausting experience. When it comes time to review the final number, everything changes from prior conversations, then they start the "dealing" process, even though everything had already been negotiated. Easily the worst car-buying experience I've ever had.

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Recommend Dealer
No
Employees Worked With
Derek, John, Phil
September 15, 2009

"No follow up, quote for car was a joke. Finance manager..."

- DonnyThompson

No follow up, quote for car was a joke. Finance manager equally impossible to deal with. I have dealt with this dealership before. A long time ago and it was a dealership who cared about people. Not anymore. I get better service and response from Lexus and Cadillac. It's a shame, even though the Infiniti is not a better car, it is a nicer car to drive. A little customer service can go a LONG way.

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Recommend Dealer
No
Employees Worked With
Sherman
August 27, 2005

"Took delivery of car, they were very adamant that I had..."

- paoli

Took delivery of car, they were very adamant that I had to be "on time" to take delivery. I asked for car to have no dealer ID on initial visit. Waited over an hour to talk to anyone. Waited another 45 minutes for car to be ready; had dealer stickers and plate frame. I asked to have removed. While waiting for this, sales manager ridicules F&I guy for failing to sell me tire protection package because I asked about XM radio. (His stated logic: "Any <<expletive deleted>> who would pay for radio can be sold the tire package.") Car finally delivered w/o dealer ID, is out of gas. Am taken with grungy lot guy, not sales guy, to fill it. At gas station, lot guy can't open fuel door and asks me how--I have no idea at that point either. When I complain about this experience wasting two hours to take delivery and receiving no orientation on car, am mailed insulting coupon for free oil change. (I got a coupon for a free oil change the last time I bought a Nissan just as a courtesy for buying the car.) Avoid this dealer.

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Recommend Dealer
No
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