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INFINITI of Clarendon Hills - Service Center

Clarendon Hills, IL

4.8
267 Reviews

267 Reviews of INFINITI of Clarendon Hills - Service Center

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November 22, 2021

I always appreciate the fact that I can trust Infinity of Clarendon to be honest with me about service and repairs. It is refreshing to know that they are not trying to stick you up. The service did not take More

by Hilliard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your awesome Service review! It makes us so happy to hear that you can put full trust in us. We work hard to ensure that each one of our clients experiences topnotch service! We are glad that you had an all around awesome experience and look forward to serving you again in the future. Thank you for choosing Infiniti Service, we appreciate you!

November 18, 2021

This is the only place I would want to take my car. Exquisitely clean, very comfortable, and fast in completing your service. The professionalism, politeness, and courtesy of all the employees is secon More

by bachoc8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian Jaimes
Nov 18, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! It makes us so happy to hear that you are always so well taken care of by our staff and that you feel so at home at our dealership. Our staff works had to ensure that all of our clients experience topnotch service and we are glad to hear that you continuously experience exactly that! Thank you for your business, we appreciate you!

November 15, 2021

Customer service was horrible!!! Communication is Customer service was horrible!!! Communication is horrible!!! I wouldn’t refer my dog here! I will definitely pick another location! Bob as well as h More

by Jrush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Bonifazi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kauke
Nov 29, 2021 -

INFINITI of Clarendon Hills responded

We are sorry to hear that you were less than satisfied with your most recent experience. All proper documentation was submitted to your warranty company in a timely manner. However, even after multiple attempts, the warranty company did not promptly communicate with us. Though we cannot speak for the warranty company regarding this issue, we do apologize for the delay you experienced. We hope that the fault of the warranty company will not reflect negatively on us. We appreciate your business and hope that you will consider us again in the future. Please reach out to our Service department directly at (630)-468-9001 if you have any further concerns regarding this matter. Thank you.

October 14, 2021

This dealership is trustworthy and proactive in communication when dealing with issues and solutions. Impressed by their strong customer focus. More

by Araible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kauke
Oct 17, 2021 -

INFINITI of Clarendon Hills responded

Araible, thank you for your fantastic feedback. This rating means a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fabulous day!

September 30, 2021

Fabian was smiling, cheerful and most pleasant. My scheduled oil change and filter changes were done promptly and while I waited everything is beautiful and pleasing - so I could relax while waiting f More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes
Oct 01, 2021 -

INFINITI of Clarendon Hills responded

Ed, thank you for your review! It brings us such joy to hear that you thoroughly enjoyed your service experience. We take pride in our beautiful dealership and work hard to maintain a comfortable environment for our clients. We appreciate your kind words regarding our dealership and our staff. Thank you for choosing Infiniti of Clarendon Hills for your vehicle maintenance, we appreciate you! Please reach out to us if you need anything!

September 14, 2021

I exclusively service my car at this dealership thinking I would get the best care of my car. I was severely wrong as they never informed me at last oil change I needed an alignment. At next oil change I ne More

by ellemcnear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Kauke
Sep 17, 2021 -

INFINITI of Clarendon Hills responded

Thank you for taking time to let us know about your experience. We apologize for any inconvenience we may have caused you. We would like to know how we could have made your experience 5-star. Please give our Service department a call at (630)-468-9001 . Thank you.

September 12, 2021

Exceptional customer service. Staff is attentive and respectful in dealing with customers and strives to address your questions and concerns. Providing prompt service also appears to be one of their goa More

by khumphrey9032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes
Sep 13, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate your awesome feedback. We are happy to hear that our staff was attentive and respectful throughout your experience at our dealership. We pride ourselves on our excellent customer service and are pleased to hear that you were provided prompt service! Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business!

August 30, 2021

My experience was with the service team that did a great job from the greeting to the "good-bye and come again soon." First-rate experience More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

INFINITI of Clarendon Hills responded

Terry, thank you for your review! We appreciate your kind words regarding our Service department. We are happy to hear that you felt so welcome. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business!

August 12, 2021

Always a good experience. Fabian answered all of my questions and concerns. Clean area and friendly throughout. Thank you very much and see you all soon. More

by fkaparks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes
Aug 12, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate your awesome feedback. We are pleased to hear that our staff was friendly and thorough throughout your service experience. Thank you for doing business with us, we appreciate you! We look forward to your next visit!

August 12, 2021

This dealership has a great service department. I have been going here since they opened. I’m now in my 4th Infiniti fx35 only because I love the car and the trust that I will get good service when needed More

by vibeeffects
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate the perfect five star rating. Thank you for your continued business over the years! We cannot thank you enough for your trust and dedication. We appreciate you choosing Clarendon Hills Infiniti for your vehicle service. We look forward to serving you for years to come! Enjoy your FX35!

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