INFINITI of Northern Kentucky - Service Center

AJ went above and beyond to ensure that the issues I was having with my vehicle were addressed to my satisfaction. My factory warranty had just expired and he went out of his way to contact the parts distr having with my vehicle were addressed to my satisfaction. My factory warranty had just expired and he went out of his way to contact the parts distributor and save me a lot of money on a part that needed to be replaced. He makes customers feel valued and works hard to ensure that their needs are met, consistently providing top notch customer service! More

AJ went above what I had expected and I really appreciate him taking care of an issue. I really appreciate the convenience of the service department picking and dropping off my vehicle. Huge plus! him taking care of an issue. I really appreciate the convenience of the service department picking and dropping off my vehicle. Huge plus! More

had a great experience and the service was wonderful. I had a great experience and the service was wonderful. I really enjoy coming to this dealership and I LOVE my car. I am so much happier with this Infi had a great experience and the service was wonderful. I really enjoy coming to this dealership and I LOVE my car. I am so much happier with this Infiniti dealer. More

I had a great experience and the service was wonderful. I really enjoy coming to this dealership and I LOVE my car. I am so much happier with this Infiniti than my last vehicle which was a Mercedes. I also really enjoy coming to this dealership and I LOVE my car. I am so much happier with this Infiniti than my last vehicle which was a Mercedes. I also want to apologize for the fact that I accidently left a cup of coffee in my car and I hate the fact the staff had to clean around it! Thanks Lisa More

AJ is the best! I followed him from the Mercedes dealership because he is so great. Hang onto him. He is one of the last people who seem to understand what good customer service means. dealership because he is so great. Hang onto him. He is one of the last people who seem to understand what good customer service means. More

Thinking of buying a INFINITI you will not be Thinking of buying a INFINITI you will not be disappointed. I would definitely recommend INFINITI of Cincinnati. Great service and convenient locati Thinking of buying a INFINITI you will not be disappointed. I would definitely recommend INFINITI of Cincinnati. Great service and convenient location with great prices. More

I’m not at all pleased that after my service call in April no one pointed out that I needed new brake pads which therefore resulted in a more expensive rotor repair this week. Manager refused to acknow April no one pointed out that I needed new brake pads which therefore resulted in a more expensive rotor repair this week. Manager refused to acknowledge by offering a discount More

The valet service was very very easy to use. I’d recommend it to anyone. Mike and his team kept in constant communication on the process of pickup and delivery recommend it to anyone. Mike and his team kept in constant communication on the process of pickup and delivery More

Service department is the best I have experienced with the Infiniti brand. This location has the best service I have experienced. They are on top of their jobs and follow up as they state. the Infiniti brand. This location has the best service I have experienced. They are on top of their jobs and follow up as they state. More

Received excellent service getting maintenance on my vehicle. The at home pick up and delivery of my vehicle is an exceptional service you offer. Mike was fantastic. vehicle. The at home pick up and delivery of my vehicle is an exceptional service you offer. Mike was fantastic. More