INFINITI of Northern Kentucky - Service Center

Normally I take all dealer information off my car. However, after my continous positive experiences with Infiniti, I want others to know about them! The customer service is impeccable! You won't regre However, after my continous positive experiences with Infiniti, I want others to know about them! The customer service is impeccable! You won't regret buying your next car from them! More

Gets the job done My experience started off rocky when I brought it my G35 to program a new key fob which led to other module issues and ultimately my car unable to sta My experience started off rocky when I brought it my G35 to program a new key fob which led to other module issues and ultimately my car unable to start due to computer issues. The service manager, AJ, was determined to make it right. His team dug deep into the issues and was able to reset the module and program the key fob. They even topped it off with a hand car wash!. Mike was also very detailed and informative during the process! More

Easy and convenient Service team is always helpful and friendly any time I've called with a question or needed to schedule service. Have been very accommodating as well. Service team is always helpful and friendly any time I've called with a question or needed to schedule service. Have been very accommodating as well. More

Got in fast with easy to use on line appointments. They diagnosed and had my issue fixed fairly quick and was fixed right. We are satisfied diagnosed and had my issue fixed fairly quick and was fixed right. We are satisfied More

Very nice facility friendly service and fantastic job on the free wash and Interior cleanup. The oil change took longer than anticipated I will definitely use this dealer again the free wash and Interior cleanup. The oil change took longer than anticipated I will definitely use this dealer again More

Excellent service and easy to do business with! Mr. Tevis provided us with pick up and drop off service and the vehicle was cleaned and sanitized. This was a wow experience! provided us with pick up and drop off service and the vehicle was cleaned and sanitized. This was a wow experience! More

My service manager went out of his way to accommodate me. He knew I was on a budget and helped me determine which services could wait and which were more pressing prior to my family’s road trip. He knew I was on a budget and helped me determine which services could wait and which were more pressing prior to my family’s road trip. More

Highly recommend them This dealership experience was so far and away better than I have received in the past that it completely changed my outlook. Every effort appeared t This dealership experience was so far and away better than I have received in the past that it completely changed my outlook. Every effort appeared to be made to ensure complete customer satisfaction. It is good to know that there are still businesses that are good to know. A big thank you to the entire staff and to Infiniti itself for making a difference. More

Excellent Service Always excellent, they go above and beyond expectations every time. I always have a level of suspicion at dealerships due to the reputation they all s Always excellent, they go above and beyond expectations every time. I always have a level of suspicion at dealerships due to the reputation they all seem to have for overcharging on service. At Infiniti NKY I don't feel this way. They are honest and transparent. Highly recommend! More

Mike and his team were very professional and friendly. The service I received was excellent, scheduling was easy and service was great. Went in for a oil change and inspection. Was there less than an hour The service I received was excellent, scheduling was easy and service was great. Went in for a oil change and inspection. Was there less than an hour. Will definitely be going back for all services on my car. More