INFINITI of Northern Kentucky - Service Center

Awful customer service. Don’t return phone calls (Stephon on 2 separate occasions) and 2 people told me complete opposite things about findings /issues with my car. on 2 separate occasions) and 2 people told me complete opposite things about findings /issues with my car. More

Fast and professsional A great factory service center, and top notch employees. Each person I worked with exceptional in their respective role. They helped make my time at I A great factory service center, and top notch employees. Each person I worked with exceptional in their respective role. They helped make my time at Infiniti pleasurable. More

First of all the ambience & 5 STAR! customer service goes out to the services MGR. Mr. Mike Wilson did a wonderful job on the follow up and Interaction with me and answering all my questions and needs. Mik out to the services MGR. Mr. Mike Wilson did a wonderful job on the follow up and Interaction with me and answering all my questions and needs. Mike was personal and Thanks you Infiniti of Northern Kentucky P.S. love the car wash & detailing my Infiniti QX-56 2013 Jay Homes More

I received terrific, immediate service. (No surprise to me.) The price was no more than my neighborhood chain. (Also, no surprise to me, but many might be shocked.) Plus... a great car wash. Naturally, the me.) The price was no more than my neighborhood chain. (Also, no surprise to me, but many might be shocked.) Plus... a great car wash. Naturally, the rain started as we pulled away. LOL More

The service department was ready to take my vehicle right when I arrived. I checked in with the Assistant Service Manager, who was friendly and answered all of my questions as a brand new Infiniti owner. The when I arrived. I checked in with the Assistant Service Manager, who was friendly and answered all of my questions as a brand new Infiniti owner. The service time was reasonable and the inspection notes were reviewed with me. The lounge is inviting and has anything you could need while waiting for your vehicle. Overall great service! More

Great service I brought my QX50 in for service because there were some really odd things happening with the computer. They couldn't find the problem and the compute I brought my QX50 in for service because there were some really odd things happening with the computer. They couldn't find the problem and the computer would not reproduce the problem but fix the nail in my tire. I'm wondering if the problems I had weren't a result of the nail in my tire shorting out things. The service staff were professional and helpful including the valet service I received. More

When they first opened it was a clunky experience but they have got it down now. The payment process and loaner car process went great. My service advisor was a young woman who is not in the list but s they have got it down now. The payment process and loaner car process went great. My service advisor was a young woman who is not in the list but she was very efficient and helpful. More

I always receive great service here. Mike always follows through well and the quality of work is excellent. Very timely and effective service work conducted. Everyone that I have interfac Mike always follows through well and the quality of work is excellent. Very timely and effective service work conducted. Everyone that I have interfaced with are friendly and professional. More

efficient, pleasant, courteous Facility is in excellent condition, clean, well maintained. The service experience was "perfect" from the online scheduling to the updates prior to t Facility is in excellent condition, clean, well maintained. The service experience was "perfect" from the online scheduling to the updates prior to the appointment all the way through the check out process. More