INFINITI of Northern Kentucky - Service Center

Fast & Friendly! High quality service provided quickly! Sara, my service representative, was super nice and friendly, and Scott, the mechanic, took the time to talk to High quality service provided quickly! Sara, my service representative, was super nice and friendly, and Scott, the mechanic, took the time to talk to me personally with Sara to ensure I understood exactly what was going on with my car and what needed to be done to get things back in top shape. I greatly appreciate the time and knowledge provided by everyone in this dealership without trying to sell me things I don't need! More

Excellent Customer Care Mike made the whole process stress free and easy. I was able to have my car dropped off while I was out of town and when I landed back in town, he pic Mike made the whole process stress free and easy. I was able to have my car dropped off while I was out of town and when I landed back in town, he picked me up from the airport and took me to the dealership where my car was ready and waiting (and sparkling clean!). More

Happy Customer I was in to the shop to get a recall fixed with my Infiniti QX50. I was greeted friendly as usual and my recall was fixed within 30-40 min. I also re I was in to the shop to get a recall fixed with my Infiniti QX50. I was greeted friendly as usual and my recall was fixed within 30-40 min. I also received a complimentary car wash. Good job!! More

Rock chips repaired on hood Car was picked up, fixed and returned back to my home. credo had excellent follow up and service. I was pleased with the experience I had. Car was picked up, fixed and returned back to my home. credo had excellent follow up and service. I was pleased with the experience I had. More

5 days to replace a sensor The staff is friendly and professional. The newly hired service man that dealt with me and the valet driver were fantastic. I dropped my car off on We The staff is friendly and professional. The newly hired service man that dealt with me and the valet driver were fantastic. I dropped my car off on Wednesday morning November 20 and got it back Monday November 25. I is not get a diagnosis on my vehicle till late Friday the 22. Of course the initial estimate was for 3000 dollars. I green lighted the replacement of the cam sensor which is the reason I brought the car in. This sensor had caused the service engine light to go on. I asked to receive an email detailing the other 2500 in charges and never received it. I called back asking for said email on the same day-nothing. After giving the service department the go ahead on my cam sensor replacement-a diagnosis that took two days I did not here from anyone till Monday the 25. I was picked up by valet and brought to the garage which was greatly appreciated. Upon getting into the service office I asked a woman in the office what was the hold up with this job? The answer I received is that “oh this is a big job.” A job that gets billed for an hour of labor is a big job? Finally I asked if there was anything that could be done seeing as my car had been there 5 days. I was told this was not a decision that had to be made by a superior. Please ask for discount was my response. I received a 10% discount. I brought my car to here knowing I was going to pay a high labor rate. When I pay this rate I’m expecting a prompt response. This was absolutely not my experience with your dealership. 5 days for a sensor? 280 to put it in after 5 days? I would not have had a problem paying that if I had gotten the vehicle back after two or maybe even three days. More

Great service all the way. Everything was totally professional. It was a quick turnaround for an oil change, electronic system check and car wash. Could not have been more pleas Everything was totally professional. It was a quick turnaround for an oil change, electronic system check and car wash. Could not have been more pleased! More

Great service for the price Mike does a great job running the service department. Thank you so much!! I will be back for sure. Thanks, Chris service for the price Mike does a great job running the service department. Thank you so much!! I will be back for sure. Thanks, Chris More

Everyone’s family! Everyone remembers you from time of purchase which was months ago. I walked in and was instantly greeted by name. It’s 100% a family atmosphere. While Everyone remembers you from time of purchase which was months ago. I walked in and was instantly greeted by name. It’s 100% a family atmosphere. While service is a bit pricey compared to others, the extra for feeling of being welcomed is worth it! More

Window stuck Driver side window wouldn’t come up got stuck on a 26 degree day not to much fun but Korey gave me a loaner and away I went Driver side window wouldn’t come up got stuck on a 26 degree day not to much fun but Korey gave me a loaner and away I went More

KOREY is outstanding in the Service, very pleasant and outstanding customer service. I don't own an Infiniti but brought. My car for service, breath of fresh air at this location, treated with Respect, fa outstanding customer service. I don't own an Infiniti but brought. My car for service, breath of fresh air at this location, treated with Respect, fantastic attitude, WOW More