INFINITI of Northern Kentucky - Service Center

Mike Wilson: A Superb Service Manager I had service work performed at your dealership a few months ago. It was not until later that I learned that there were errors made at the time of th I had service work performed at your dealership a few months ago. It was not until later that I learned that there were errors made at the time of the repair. (Note: Those individuals are no longer employed by you). Mike Wilson is now in your service department. He understood my situation and explained that Infiniti of Northern Kentucky would stand behind its service and he stood behind those words. I brought my I-35 back and Mike made sure the work was done properly. He is a superb representative for your company. More

It was great. Service dept took great care of me. Great experience! Mike and the service team took great care of us. We had some repairs done on my tire. I’ve continually been impressed. Great experience! Mike and the service team took great care of us. We had some repairs done on my tire. I’ve continually been impressed. More

Oil Change Quick and easy! They changed my oil and rotated my tires. They also do an inspection on your car and let you know what may need to be changed/fixed ne Quick and easy! They changed my oil and rotated my tires. They also do an inspection on your car and let you know what may need to be changed/fixed next service. Very knowledgeable and professional! More

Absolutely Thrilled with Customer Service! 10/10 Brought my 2007 Infiniti M35X in for a recall on the airbag. Korey was a treat to deal with, working patiently with me in order to fit the appointmen Brought my 2007 Infiniti M35X in for a recall on the airbag. Korey was a treat to deal with, working patiently with me in order to fit the appointment into my schedule. On top of replacing the airbag, they also dealt with a recall on my accelerator pedal pad at the same time. When issues occurred involving my ECM needing to be replaced due to some issue during the service, they replaced that as well, all while allowing me a nice courtesy vehicle to use on my commute during the wait! After getting my car back I noticed that the keys needed to be reprogrammed since the ECM was replaced. One quick call and I was set back up with another appointment and another courtesy vehicle to use in the meantime; all problems solved. All the employees were wonderful to speak with, and I think the quality of a company's customer service is shown in how they deal with issues that occur during and / or after a job like this, and I couldn't be more genuinely impressed with their responses. With employees and service like this, not to mention the quality of vehicles I've seen, Infiniti and Nissan have me as a very loyal customer! Keep up the absolutely stunning work! More

QX 56 Great service as in 5 STARS Service Manager Mike and Corey did a great outstanding job on getting me in right away at Infiniti Lacee took great care of me also. . Service Manager Mike and Corey did a great outstanding job on getting me in right away at Infiniti Lacee took great care of me also. . More

Q50 2016 Lack of communication, I was never contacted about the status of my car over the entire time that it was there . I would just like to be kept in the Lack of communication, I was never contacted about the status of my car over the entire time that it was there . I would just like to be kept in the loop about what is wrong with the vehicle and when it will be ready. More

Random Horn Mike is alway great and keeps you informed on time and progress. A simple pinched wired was addressed and fixed quickly. Plus I got to drive a very ni Mike is alway great and keeps you informed on time and progress. A simple pinched wired was addressed and fixed quickly. Plus I got to drive a very nice loaner car for the day. Great customer service!!! More

Oil Change They were very professional and personable. Got me right in with no appointment plus very detailed in explaining what services were being performed. They were very professional and personable. Got me right in with no appointment plus very detailed in explaining what services were being performed. Great experience and very clean More

Service and More I was in for an oil change, but I got much more! Not only did I get my oil changed, but I got an overall evaluation of my car, PLUS a car wash. You I was in for an oil change, but I got much more! Not only did I get my oil changed, but I got an overall evaluation of my car, PLUS a car wash. You can't beat that!! More