Back

INFINITI of Northern Kentucky - Service Center

Fort Wright, KY

not yet
rated
190 Reviews

190 Reviews of INFINITI of Northern Kentucky - Service Center

Sort by
June 29, 2021

I advised Service Advisor re Synthetic Oil Change Special $69.95 (now is $59.95) plus tire rotation but was given bill for $158.07 See below Thank you for taking care of this issue. You are certainl More

by GNORDMEYER2039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Daryle Morris
Jul 27, 2021 -

INFINITI of Northern Kentucky responded

Thank you for taking the time to bring this to our attention. As we spoke on the phone this has been rectified and reimbursement was sent for difference. Oil Change at 59.95 and tire rotation performed at 29.95. The op code in the computer has also been corrected so this does not happen going forward. Thank you and have a great day . Daryle - Service Manager

June 28, 2021

Impressive customer service! Extremely Happy and I’ll be telling others! More

by DRROBERTHERBST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
June 24, 2021

Everything was ok just took about 1 hour and 45 minutes because didn’t have the correct oil More

by CARLH1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
June 16, 2021

Always very nice and great to work with. The follow up after the service was completed helped explain everything in a very detailed way that was helpful. More

by SCOTT@WEGMANCOMPANY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
June 12, 2021

Twice Outstanding service with my BMW. Thanks a bunch. I recommend this dealer to anyone looking to purchase or have their vehicle service. Manny Alvarez More

by ALVAREZ2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
May 29, 2021

The staff was friendly and efficient. Dropped the car off played golf and it was ready when I returned 3 hours later. They also cleaned the bird crap off without asking. More

by bluebone49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
May 21, 2021

Great place. I was very impressed with the team and operation. Treated me great even though I don’t drive an Infiniti. Will definitely be coming back. More

by TODD.MARGRAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back
May 17, 2021

Great service, they even washed my vehicle. Mike was very friendly. Dealership was very clean and comfortable. It was easy to find since I am new in the area. More

by odessawiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
May 11, 2021

Excellent service and quality work. Mike Wilson, my representative there, is absolutely wonderful to work with. I feel valued as a customer there and enjoy visiting. More

by STEVE_GEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back
May 11, 2021

Great to have such an outstanding Infiniti dealership and service department within miles of our house. From day one this dealership has provided over and above our expectations ! More

by KAYAK20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back