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INFINITI of Northern Kentucky - Service Center

Fort Wright, KY

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190 Reviews

190 Reviews of INFINITI of Northern Kentucky - Service Center

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December 09, 2020

Everything was great fantastic. The customer service was excellent. The young woman at the front desk was extremely helpful. The gentleman that took care of me. Wow he was personable and set me up perfe More

by ALEEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
Dec 23, 2020 -

INFINITI of Northern Kentucky responded

Thank you, Mr. Lee, we appreciate your business and kind words. Mike is a valued part of our team and he keeps things running smoothly!

December 09, 2020

Excellent service. Everyone was friendly but professional. Easy to set up appointment and drop off car. I waited for my car and service was completed within the scheduled time. Thank you. More

by SUSAN32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back
Dec 23, 2020 -

INFINITI of Northern Kentucky responded

Susan, thank you for servicing your vehicle with us and for your encouraging words. We are blessed to be your dealer of choice! Happy Holidays!!

December 09, 2020

Very friendly and professional. All aspects of the experience were easy and accommodating. I appreciate the high level of service we received. Hats off to the car wash team! I'm pretty particular an More

by PJOHNS2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
December 07, 2020

Very professional, talks with us (not at us), listened to what we had to say. Excellent experience in setting the appointment, dropping the car off, and picking it up. More

by KJSCHERER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back
December 05, 2020

Always professional, friendly service department. Thanks for taking good care of my car !! I know I pay a little more for an oil change but I feel it’s $’s well spent! More

by HILITESSALON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
December 05, 2020

Mike was extremely helpful and friendly.i will bring my car back again. I appreciate Mike friendliness and great customer service. Thank you again Mike More

by PEARLINE2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
December 01, 2020

Awesome service, everyone treats us like family. I’ll never go anywhere else. Look forward to working with you guys for a long time. Thank u More

by ROGER_BOWLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back
November 30, 2020

I had no appointment. Drove in around 9:30am, asked if they had time to service my Jeep, rotate/balance tires and 4-wheel alignment. They said no problem!!! Got my loaner car and off I went. Received a More

by TFRITZ2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Who ever did the service on my car and also the person who washed & dried my car., Mike Wilson, Charles Back
November 27, 2020

Hands Down the best service department and always professional. I Love how clean the facility always is! I refer everyone I know. I love Infiniti of Northern Kentucky More

by ARYLE812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back
November 25, 2020

The service setup, drop off process, in dealership waiting area, and pick up of the car after service were top-notch. The facility was clean and the attention taken by the staff to address our needs More

by KJSCHERER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Charles Back
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