INFINITI of San Antonio - Service Center

Yesterday ‘s service was the best I have had since going to this dealership for nearly 12 years of using this dealership. I am grateful for the service that was quick and courteous and most especially grate to this dealership for nearly 12 years of using this dealership. I am grateful for the service that was quick and courteous and most especially grateful that even though I was suppose to drop off or wait for my vehicle to be serviced, my advisor, Mr Alan was able to assist me with getting a loaner in order for me to go to my workplace due to an emergency.I had to deal with. I am grateful and appreciative of my service and Mr Alan is always provide an excellent service. More

Awesome customer service. From the moment you arrive to the moment you leave. They check up on you and make sure you’re doing ok. Love Grubbs Infiniti. From the moment you arrive to the moment you leave. They check up on you and make sure you’re doing ok. Love Grubbs Infiniti. More

When making my appointment online, I was able to pick my service representative. I chose Shawndy because she is most personable and a very attentive listener to my needs. She kept me up-to-date while my car service representative. I chose Shawndy because she is most personable and a very attentive listener to my needs. She kept me up-to-date while my car was being serviced and went out of her way to make me feel like family! More

Service was perfect. I waited on the vehicle as it went through a 20K mile service and it was delivered to me within the time estimated. I waited on the vehicle as it went through a 20K mile service and it was delivered to me within the time estimated. More

My advisor Shawndy was very professional and very knowledgeable. I appreciate her expertise and service. knowledgeable. I appreciate her expertise and service. More

Service was fast and they always stayed in touch with me . Drop off my car Friday afternoon and it’s was ready the next day ! Staff was really professional all the time ! . Drop off my car Friday afternoon and it’s was ready the next day ! Staff was really professional all the time ! More

Great customer and professional service, I am a long time Infiniti vehicle customer. This dealership is one of the the best I have encountered. Infiniti vehicle customer. This dealership is one of the the best I have encountered. More

I've been taking my car to this dealership for more than a few times and I'm always satisfied especially with the complimentary car wash...an extra bonus for me...staff is always great. Ty a few times and I'm always satisfied especially with the complimentary car wash...an extra bonus for me...staff is always great. Ty More

This visit was much improved from visit in 2020. More professional and efficient .The service wasn’t very busy and maybe that was the reason that I didn’t feel like a number in a hat. Alan was very h More professional and efficient .The service wasn’t very busy and maybe that was the reason that I didn’t feel like a number in a hat. Alan was very helpful and courteous and wasn’t pushy with the service recommendations. More

Worst service department I have ever dealt with. I had an appointment scheduled for this Morning I waited 20 minutes for service advisor. Was then told I need to speak with Martin, a manager of some I had an appointment scheduled for this Morning I waited 20 minutes for service advisor. Was then told I need to speak with Martin, a manager of some sort. He told me that my vehicle and I were not welcome there. I asked why and was told that my prior visit was the reason. I told him I had no issue nor did they, the last time I was there. He simply looked at me and said I was not welcome, walked to the fire opened it and stood waiting for me to leave. I was humiliated and in disbelief. There was No reason to treat me like they did . My Fiancé has had several issues with this service department, but I was and have Not been part of those interactions. The times I have taken in the vehicle for service, I have always been polite and respectful. I believe I was treated inappropriately and very disrespectfully. I left this place with my head held high, did not cause a fuss even though I was so very disrespected and disregarded More