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INFINITI of San Antonio - Service Center

San Antonio, TX

4.9
336 Reviews

336 Reviews of INFINITI of San Antonio - Service Center

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February 04, 2023

Awesome customer service. From the moment you arrive to the moment you leave. They check up on you and make sure you’re doing ok. Love Grubbs Infiniti. More

by Glosoto28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Barrow, Shawndy Aguirre, Alan Artavia
Feb 07, 2023 -

INFINITI of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 27, 2023

When making my appointment online, I was able to pick my service representative. I chose Shawndy because she is most personable and a very attentive listener to my needs. She kept me up-to-date while my car More

by AJPAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndy Aguirre
Jan 31, 2023 -

INFINITI of San Antonio responded

Hi Ajpam, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs Infiniti Of San Antonio! Please don't hesitate to reach out if there's anything additional we can do for you.

January 24, 2023

Service was perfect. I waited on the vehicle as it went through a 20K mile service and it was delivered to me within the time estimated. More

by emlynj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndy Aguirre
Jan 27, 2023 -

INFINITI of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 20, 2023

My advisor Shawndy was very professional and very knowledgeable. I appreciate her expertise and service. More

by Ms. Daisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha was very helpful when I came to pick up my vehicle. , Shawndy Aguirre
Jan 24, 2023 -

INFINITI of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

January 19, 2023

Service was fast and they always stayed in touch with me . Drop off my car Friday afternoon and it’s was ready the next day ! Staff was really professional all the time ! More

by Lopezleandro22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Artavia
Jan 23, 2023 -

INFINITI of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 08, 2023

Great customer and professional service, I am a long time Infiniti vehicle customer. This dealership is one of the the best I have encountered. More

by Gbsjay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Artavia
Jan 11, 2023 -

INFINITI of San Antonio responded

Hi, thank you so much for your positive comments about Grubbs Infiniti Of San Antonio! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2022

I've been taking my car to this dealership for more than a few times and I'm always satisfied especially with the complimentary car wash...an extra bonus for me...staff is always great. Ty More

by Urbancowboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Artavia
Jan 04, 2023 -

INFINITI of San Antonio responded

Urbancowboy, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 30, 2022

This visit was much improved from visit in 2020. More professional and efficient .The service wasn’t very busy and maybe that was the reason that I didn’t feel like a number in a hat. Alan was very h More

by Leonsmootelec@sbcglobal.net
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Artavia
Jan 03, 2023 -

INFINITI of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Grubbs Infiniti Of San Antonio. If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

Worst service department I have ever dealt with. I had an appointment scheduled for this Morning I waited 20 minutes for service advisor. Was then told I need to speak with Martin, a manager of some More

by Deenam
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Cooper, Kenny Jensen, Martin Trevino
Dec 27, 2022 -

INFINITI of San Antonio responded

Hi Deenam, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 824-1272 to discuss this further.

December 19, 2022

I took my car in for an oil change. The service is always professional and the price was right. I even had my car washed. Compared other places & the service doesn't compare. More

by Martinez2604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Artavia
Dec 21, 2022 -

INFINITI of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience!

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