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INFINITI of San Antonio - Service Center

San Antonio, TX

4.9
337 Reviews

337 Reviews of INFINITI of San Antonio - Service Center

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March 08, 2021

Great follow up from Colbri. Excellent communication on vehicle repairs and pricing. Vehicle repairs completed in timely manner. I would definitely work with Colbri in the future. More

by Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colbri Brought
February 28, 2021

I love taking my Q60 to this dealership for service! Service Manager, Ricky is doing such an incredible job there! Everything about my service visit was perfect! From Joe accepting my car as I arrived, More

by rtaylor.5150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Barrow, Michelle Santivanez
February 16, 2021

The team starts taking care of me immediately and answers all my questions! I enjoy waiting for my car in their designated room! Excellent care! More

by Ida Mary
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colbri Brought-Burke
January 26, 2021

Kim exceeds all service reps from all other dealerships. I believe she is probably the most valuable employee at Infiniti of San Antonio. Keep it up!!! More

by Ralph G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Stewart
January 22, 2021

Service Rep was Awesome and very helpful regarding the service of my vehicle. Will not take my vehicle anywhere else. Awesome service. Excellence customer service More

by mauri05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colbri Brought-Burke
January 14, 2021

Colbri and Michele were amazing!!!!!! Everything was super Fast and easy and I felt completely comfortable with how they present at all the numbers and what work I need it done to my car and the reasoni More

by sarahlundin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colbri Brought-Burke, Ricky Barrow, Michelle Santivanez
January 13, 2021

I had a first-rate car buying experience with this dealership. I was trying to replace a car that was totaled in an accident; therefore, I did not have a trade-in and I was not in the mood for car buy More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Briggs, Colbri Brought-Burke
January 09, 2021

Infinity of San Antonio is first class. As soon as you arrive, you are attended to, before you even get out of your car. You are heard, and referred to the best person that can attend you. That person exp More

by maria G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Pelayo, Kimberly Stewart
January 07, 2021

Alan was very condescending! Ricky came to the rescue with his professionalism and made the visit a better one! Thanks Ricky! You exemplified great customer service! More

by Simone
Recommend Dealer
No
Employees Worked With
ALAN, Ricky Barrow, Michelle Santivanez
Jan 15, 2021 -

INFINITI of San Antonio responded

We are truly sorry that your experience did not meet your expectations and we are glad to see that Ricky the Service Director got involved and was able to help to improve your experience at the end.

January 03, 2021

All The staff was courteous and respectful. Everyone knew what they were doing. it was just great that they also gave me a loaner car while they did maintenance on my car. Love that I can continue with my du More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Stewart
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