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INFINITI of San Antonio - Service Center

San Antonio, TX

4.9
336 Reviews

336 Reviews of INFINITI of San Antonio - Service Center

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December 18, 2020

Went in for oil change. Ended up spending more money. Everyone I go in for a oil change, it always seems that something else is found. I bring my car to Infiniti for all my car service. Seems like I can More

by b_mcgee01@yahoo.ckm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colbri Brought-Burke
December 08, 2020

This was the worst form of customer service I have experienced from an Infiniti dealership. Kimberly Stewart showed just how racist she could be and I am appalled by how she ignored me for the first 1 More

by S_lady31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly Stewart
Dec 28, 2020 -

INFINITI of San Antonio responded

It is Unfortunate that you recieved less than our best on your visit but in no way does that explain taking a bad experience and assuming it is racism, I wish we had done better but we have a very diversified staff and I have to believe we would have had other complaints on this long term Highly Rated employee long before now if this was truly an issue and its unfortunate that this review site DealerRater allowed such a review to even be posted. We wish we had done better on meeting your service expectations but simply we did not and it was in no way based on anything but an employee who was helping another client when you arrived and someone else not stepping in to help you which has been addressed and we will continue to work to deliver our best daily to all of our clients.

Dec 29, 2020 -

S_lady31 responded

With all due respect I see where you are trying to go with your justification and the lack of customer service on the part of Mrs. Stewart (Service Advisor). Additionally I understand that you are trying to protect the integrity of the dealership in relation to customer services. However customer service is very important in every successful business. The mere fact that I asked Mrs. Stewart if she could explain my invoice and her response was “What is there to explain?” and then she asked if I knew how to use the app to pay my bill, granted it was my third time having a service done to my vehicle at the Infiniti of San Antonio. Therefore I was well aware on how to pay my bill through the app. Now to address the issue of being ignored when I arrived for an appointment scheduled by Mrs. Stewart. When I arrived (on time) for my 1pm appointment. Mrs. Stewart was standing at a desk in the service area with no one there. In fact there was one person in the waiting area when I sat down and waited 15 minutes to be acknowledged. My car was in the service area still running (my car sat for 15 minutes with the engine running). The service driver came to check on me twice and when I got tired of waiting and was getting ready to get in my car and leave the service driver let Tanner know that I had been waiting and Tanner asked if I could please give him the opportunity to rectify the situation and get me checked in, notify Mrs. Stewart that I had been waiting and was ready to leave because I had not been acknowledged. I do appreciate the service manager Ricky (Service Manager) contacting me several times asking me to remover the write up. However I’m not a lier nor do I appreciate being stereotyped. Tanner (Service Advisor) has what Infiniti of San Antonio should emulate when it comes to world class customer service. Thank you Tanner. I do appreciate all your assistance.

November 25, 2020

I got my 2013 Infiniti G37 service under an extended warranty for a failed window motor. Kimberly, my service adviser was superb. She was informative and very accommodating. At no time did she or the te More

by JARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Stewart
September 01, 2020

I appreciated the valet service during these COVID-19 challenging times that was a seamless process. Thank you for the exceptional customer service you provided. More

by figueroaterry1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colbri Brought-Burke
August 12, 2020

Service The service team is always very attentive. Ricky addressed my service needs immediately, he knew what the problem was when I voiced my concern and whe More

by Pris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Barrow
July 30, 2020

All the service reps were nice ,welcoming, and attentive to all my needs regarding my vehicle repairs I'd recommend this dealership to any one that's looking for quality work. More

by cguill45
Recommend Dealer
Yes
Employees Worked With
David Olivarez, Ricky Barrow
July 30, 2020

The personnel of Infiniti of San Antonio are extrememly professional. From the Sales Department, Service to the Service attendant. The personal go out of their way to meet you questions and needs. I have p More

by hboykin136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Service Attendant, Ricky Barrow
July 02, 2020

Ricky showed excellent customer service skills.Kept in contact with me on the status of my vehicle. Never hesitated with answering my questions or concerns. your dealership was a 30 mile drive for me but More

by Lynda B
Recommend Dealer
Yes
Employees Worked With
Ricky Barrow
June 26, 2020

Infinity San Antonio is the best. Consistent high quality customer satisfaction..you can't beat it! Kimberly is the best associate I've ever seen! More

by Rodsy39
Recommend Dealer
Yes
Employees Worked With
Kimberly Stewart, Ricky Barrow, Rio Arguello
June 20, 2020

Absolutely Outstanding. Kimberly Stewart took the reins as my service advisor & explained what was needed. She kept me posted on progress & part & maintenance needed. True leadership magic. More

by genavalenzuela
Recommend Dealer
Yes
Employees Worked With
Kimberly Stewart
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