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INFINITI of South Atlanta

Union City, GA

4.2
282 Reviews

4201 Jonesboro Road

Union City, GA

30291

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Showing 282 reviews

December 09, 2011

Bought new G37; it had transmission downshfting problem that dealership did not repair. Tried to trade it for same year demo (used) that listed for several thousand less than my purchase, and the dealer wa More

by jhburtonsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andre Goolsby
Dec 23, 2011 -

INFINITI of South Atlanta responded

We sincerely apologize for any frustration that you may have experienced and definitely appreciate your honest feedback. Our service department did inspect your vehicle and there were no repairable concerns found with the transmission. It seems that the concerns were simply characteristics of Infiniti’s new, improved, and more fuel economical 7-speed transmission. Despite all of its improvements it does perform differently than the previous 5 -speed transmission you owned. Additionally, we are really disappointed to hear that you felt as though we were trying to con or insult you. As you know from the many positive experiences that you have had with our dealership over the last several years that we do not operate in that manner. I’m sure if you had provided us the opportunity to explain the details of the transaction as we have done in the past, everything would have made more sense. Not saying that we would have made a deal but we are certain we could have put together a plan that would have prevented you from feeling the need to buy something from another manufacturer. We value you as a client more than you could ever know, and genuinely hope to have another opportunity to once again be your dealership of choice.

November 11, 2011

In today's world, "somewhat decent" customer service is the norm . . . if you're lucky! Excellent service is extremely rare. If you're in the market for an automobile do yourself a favor and e More

by amcdaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakisha Johnson, Lorenzo Duckworth
November 02, 2011

It was easy to give an overall excellent review for Infiniti of South Atlanta. Our experience was seamless from start to finish. We love working with the team at this location and certainly would rec More

by LREID82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaKeisha Johnson
October 15, 2011

Nice friendly staff. Good follow up from the moment I placed my inquiry. Made the purchase...love the vehicle. Still waiting on some small items promised for the vehicle as part of the purchase and its More

by kqhelms
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakeisha Johnson
September 27, 2011

I am very please with the purchase of my M-37 It was a I am very please with the purchase of my M-37 It was a great experience.Lakisha was very knowledgeable. She walked me through most things and w More

by vajohn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaKisha Johnson
August 21, 2011

Marcus was excellent. The price was very good. He was nice enough to sign me up for free oil changes for the life of the vehicle. They processed my paper work very quickly, filled the tank full of gas, a More

by 9__iron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Johnson
August 18, 2011

What a sweetheart! He wasn't my sales guy but he noticed me outside the dealership looking utterly confused because I could not figure out how to work something in my new car. Whatever I needed took about t More

by JuanitaRamos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sterling Atkins
August 18, 2011

From the time I came into South Atlanta Infiniti everyone was extremely friendly. Marcus worked with me and answered all of my questions. He understood the product and was able to get me the price I wanted More

by thielmj
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Hodge-Johnson
August 13, 2011

Marcus was very personal. We discussed my needs and the desired features I was looking for in a vehicle. He worked diligently in finding me a vehicle that meet my needs. He exceeded my expectations. More

by ccthompkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Hodge-Johnson
July 25, 2011

The best service consultant that I have dealt with. I have been coming to IInfiniti of South Atlanta since I purchased the G35 Coupe. I have dealt with Thomas a numerous of time and he is the greatest. E More

by najhe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
thomas, Melissa Denewellis
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