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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,544 Reviews

1,544 Reviews of INFINITI of South Bay - Service Center

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January 23, 2021

We received excellent service from this dealership. Haik went above and beyond to make sure we received the car we wanted for a great price. We would definitely refer this dealership! More

by fedy1133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haik
Jan 25, 2021 -

INFINITI of South Bay responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Haik Panosian INFINITI of South Bay Sales Manager

January 22, 2021

Efficient, reliable and try meeting the needs of their customers at a time such as this. Pandemic! Know that wd too are struggling as well More

by JANETTE.JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Wilson Chihuahua
Jan 25, 2021 -

INFINITI of South Bay responded

We appreciate the kind words, Janette. We look forward to seeing you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 21, 2021

I got my car from this dealership and the people who helped me were very professional. Secondly, during my first service was very quick and very clean and it makes feels like driving a brand new car. More

by derioylaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jan 22, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 21, 2021

Very quick and friendly service staff. Answered all my questions and gave me proper advice. Told Me all the options I had and what needed to be completed right away More

by SHANE.STKITTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 22, 2021 -

INFINITI of South Bay responded

Shane, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At INFINITI of South Bay, we value our customers and we look forward to seeing you on your next visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 21, 2021

Labor is to high over charged me, I don’t think I’ll go back thank you for your service too high labor smh never going back More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Jan 25, 2021 -

INFINITI of South Bay responded

Labor rates at all INFINITI dealerships are set by INFINITI on a regional level. The rates you find at INFINITI of South Bay will be exactly the same at any other INFINITI dealership in this region. To help you get the greatest value, please be sure to check our monthly website specials. Thank you. Larry Harris Operations Manager INFINITI of South Bay

January 21, 2021

Couldn’t be happier with service. Took car in for service and repair on window and the team was professional, friendly and very informative. Service was completed in a timely manner and cost was rea More

by CHOIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

INFINITI of South Bay responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 20, 2021

Didn’t have an appt and was still helped the same day. Everyone was courteous and the service was done in a timely manner. I was definitely satisfied with the service More

by JNEGRETE89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Carlos Robles INFINITI of South Bay Service Manager

January 20, 2021

Hello!I had a wonderful experience during my last Hello! I had a wonderful experience during my last service appointment. Employees were attentive, courteous and professional while operating in a CO More

by DEMEYABREWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 20, 2021

My service experience with Infiniti of South Bay was excellent. Great customer service and value. My service advisor, Candice Roxas was great to work with. Excellent experience. More

by BAUMGMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 21, 2021 -

INFINITI of South Bay responded

Thank you for this great review! We're happy to hear that Candice took care of you! They are a great asset and we appreciate all that they do. Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 19, 2021

Employees are very pleasant and polite. However, I was charged $500 for a new battery, which I think is way overpriced. The service was quick. I didn't have to wait very long. More

by JOANNA.BARNET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

INFINITI of South Bay responded

Joanna, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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