INFINITI of Tallahassee

Initial Mistake Was Corrected With Class Prior to Kraft’s purchase, I bought a package of oil changes from Napleton Infiniti where it was “buy one get two free” for both my F-150 and Ford Exp Prior to Kraft’s purchase, I bought a package of oil changes from Napleton Infiniti where it was “buy one get two free” for both my F-150 and Ford Expedition. This visit was my first free one for the F-150. Upon arrival, I was told Kraft will not honor the prior deal I had purchased but would go ahead and give me one of them as good will. However, upon my complaint, the dealership has showed class and is going to honor the prior agreement. No further questions. They did the right thing and I will continue to do business with them. Their staff are very courteous and knowledgeable. More

About time a change happened Awesome experience, advisors took care of me! I would definitely recommend this place to anyone who is looking forward to a great experience with gett Awesome experience, advisors took care of me! I would definitely recommend this place to anyone who is looking forward to a great experience with getting their vehicle serviced! More

Excellent customer service. Buying new vehicle easy! This is our third Infiniti purchased at this dealership. Paul Maraist has exceeded all of our expectations as a salesman and showed excellent custome This is our third Infiniti purchased at this dealership. Paul Maraist has exceeded all of our expectations as a salesman and showed excellent customer service at all times. More

Buying pre-owned with William Drake Buying a new vehicle, backed by a full warranty is like a cake walk compared to buying a used vehicle with no warranty at all. Buying pre-owned can Buying a new vehicle, backed by a full warranty is like a cake walk compared to buying a used vehicle with no warranty at all. Buying pre-owned can be highly anxiety provoking. There are so many things that could go wrong. You must find a salesperson you can trust. When I started my car search, I first visited a used car dealership. I was assisted by a very high pressure salesman who was pushing this one vehicle, that he assured me was the best on his lot. The vehicle looked great and was very clean, but upon further investigation, I learned the car had a major mechanical problem that would have cost me over $4,500 to repair. The service department had recommended the repair, but the dealership refused it. This experience made me even more leery of pushy, aggressive sales people. Had I purchased that vehicle, my son and I would be on the bus-stop already. I require the time and space to test drive and research the vehicle, so I can feel confident in my decision. I don't need someone breathing down my neck, trying to force me to make an immediate purchase. This is why I have so much appreciation for the experience I had with William Drake at Napleton Infinity. I felt very comfortable with Will. He was friendly, professional and committed to making sure I was a satisfied customer. Will and his Sales Manager, Janice, saw to it that everything he promised me before the sale, was fulfilled after the purchase was made. We are really enjoying our vehicle! . More

Greg Avant Mr. Greg Avant was very kind and courteous. He was also very knowledgeable about the vehicle we purchased. He definitely earned our respect and our Mr. Greg Avant was very kind and courteous. He was also very knowledgeable about the vehicle we purchased. He definitely earned our respect and our loyalty. We would enjoy the opportunity to do business with Greg in the future. Thanks Greg for making my wife happy and she is loving her new Infiniti QX50. The Bowen’s More