INFINITI of Tallahassee

CAVEAT EMPTOR!!!!!!!!! Billy and Nick misrepresented CAVEAT EMPTOR!!!!!!!!! Billy and Nick misrepresented a 2008 Lexus LS460L as a spotless one owner. This car is a one owner but far from spotless. CAVEAT EMPTOR!!!!!!!!! Billy and Nick misrepresented a 2008 Lexus LS460L as a spotless one owner. This car is a one owner but far from spotless. There was paint work on trunk and two doors of the vehicle. The trunk was very obvious with little pits all over the top. The trunk was wet sanded to try to conceal and the clearcoat was damaged. I also was told by the Lexus dealership I do my service with that the tires don't meet specifications So please beware of this dealership. Also they have a $899 processing fee which is one of the highest in the nation. Nick Salerno is the second GM in the last six months. And when he told me the car was pristine in our first conversation and I paid wholesale for the vehicle. I knew he was going to be no help...and this has been so true. The BBB rating speaks for itself... just take a look. Update 9/24...No follow up after numerous phone calls. 9/25...I finally got thru to Nick yesterday and he put me on hold and transferred me Phillip Sollecito.Phillip told me that they were done with me because I filed with BBB and this website. I personally did not have a choice b/c of the time frame...15 days is plenty of time for someone to respond. Billy Strickland, Phillip Sollecito and Nick Salerno never called me back when I requested something be done. I received the vehicle on the 7th of Sept. and took the car to Johnson Lexus on Monday after the delivery person pointed out the trunk and the 2 doors. I called Billy S on Saturday the 8th to say I think the vehicle trunk has been painted and I needed an owner's manual. I told Billy I would call him on Monday after I went to the used car manager at Lexus and let him measure the depth of the paint. The manager told me the car had been painted on both driver side doors and the trunk. On Thursday of the same week I went to CARMAX and they gave me a report showing the same results. I also went to Triangle Collision and they point out the damage to the clearcoat and the Overspray on the Driver's side. 9/26... Please go to Ripoff Report.com and look at the former employee posting on 9/22. I want you to do your homework because I did not. They have a good social media service to cover up the poor business ethics. For example to hide complaints on YOUTUBE they put a video of the dealership in the complaints search area. This site gets nothing but 5s from customers. REALLY!!!! 9/27 I am going to have the trunk pulled to see if the car has been wrecked...still no one wants to talk! More

A professional operation, both Keith and Jeff went above and beyond to help me find the Infiniti I was looking for. To my pleasant surprise it was a pleasure to buy this car. and beyond to help me find the Infiniti I was looking for. To my pleasant surprise it was a pleasure to buy this car. More

I was an Internet purchaser and rarely a purchase is supercoded by fiscal experience, but in this case Napleton made my experience the best I ever had. supercoded by fiscal experience, but in this case Napleton made my experience the best I ever had. More

I LOVE my new G37 Coupe. It was a complete pleasure to work the staff at Napleton. Everyone we had contact with was very knowledgeable, considerate of our time, not at all pushy and just made the buying work the staff at Napleton. Everyone we had contact with was very knowledgeable, considerate of our time, not at all pushy and just made the buying process very painless. A complete package when you are able to combine a very fine vehicle with a really competent staff. Even Juanita who came in to clean the lounge area was a delight! It is a nice experience to do business with a company that so obviously appreciates your business. More

Hello! I'm 26 years old and it has been my dream to Hello! I'm 26 years old and it has been my dream to own a luxury vehicle by age 30. My parents have always owned BMW'S and I thought that was the l Hello! I'm 26 years old and it has been my dream to own a luxury vehicle by age 30. My parents have always owned BMW'S and I thought that was the luxury vehicle I wanted to invest my money in till I met Shea Bryson. He made me realize how great of a product Infiniti was. Shea made it possible to meet my dream four years prior by working with my trade in value on my 2006 VW Jetta and by making the payments affordable. Now by ttime I'm 30 my dream car will be paid off and my car has a lifetime warranty plus a excellent resale value! Shea made my experience magical. I never knew I would step on a luxury vechicle lot and I would be able to take home a very nice vechicle so easily. I stopped my Napleton Infiniti because of the ads I had seen on television and the advertisements I heard on the radio. Since I was in Tallahassee I figured I needed to check out the ALL new Napleton Infiniti of Tallahassee. Shea was pleasant from the moment I met Him. He was overly knowledgeable about all the cars on the lot. He was even familiar with vehicles on the lot that were not infinities. He shared so much knowledge with me and this helped me make my final decision. After Shea and I went on a couple of test drives with various vehicles I made my final decision. I chose a G35. I felt this was the perfect car for me. I couldn't be happier with my choice. Shea is the reason I would buy another car from Napleton Infiniti. Next time I'm in the market for a car I will defintly call Shea. I hope Napleton Infiniti realizes how much of a asset Shea is to your company. People like Shea are harder and harder to find. Napleton Infiniti is very fortunate to have such a great employee. More

Shea was wonderful to work with his knowledge of all the cars we looked at was extensive. I appreciate the ease with which we negotiated our option; I did not feel any pressure at all during my experience cars we looked at was extensive. I appreciate the ease with which we negotiated our option; I did not feel any pressure at all during my experience at Napleton with Shea. All aspects were very positive. More

Jay Herring is an asset to Napeleton. He made our buying experience a real pleasure. Always very helpful and very knowledgeable about the product that he's selling. Thanks Napeleton. experience a real pleasure. Always very helpful and very knowledgeable about the product that he's selling. Thanks Napeleton. More

Great experience working with Shea and the rest of the staff at Napleton Infiniti. Their commitment to customer service was evident from the moment I stepped in the door. Friendly, attentive, knowledgeabl staff at Napleton Infiniti. Their commitment to customer service was evident from the moment I stepped in the door. Friendly, attentive, knowledgeable, accommodating, efficient, and very little pressure. Great car and great service. Thank you. More

The staff was laid back and diligent on making sure that I got the best deal that I could get for my car. The cars were well maintained and I was impressed with how generous and hands on Management was thro I got the best deal that I could get for my car. The cars were well maintained and I was impressed with how generous and hands on Management was throughout the process. More

Sales man was very nice and polite. He was conciderate and caring towards getting me and my wife our new car. Very knowledgeable as far as information about the vehicle go. and caring towards getting me and my wife our new car. Very knowledgeable as far as information about the vehicle go. More