INFINITI of Tallahassee - Service Center

Ok but not the best visit I have experienced Overall this is a great dealership in all aspects. Don’t let my rating of three stars dryer anyone from not purchasing a vehicle from here. I have the Overall this is a great dealership in all aspects. Don’t let my rating of three stars dryer anyone from not purchasing a vehicle from here. I have them 3 stars because my car is fairly new (14,000 miles) only driven a couple of days out of the week. So I brought it in due to the flat tire indicator light came on after I had a flat. All I wanted was this flat tire indicator to be turned off. It came back on after I left the dealership and was halfway home which is 90 miles away. I will schedule another appointment to have it looked at again. No big deal. So my main problem is I was asked did I want a complimentary car was after the servicing. I said yes. After getting home and stopping at the store I had a stranger ask me why were there long dirt mark all over my car. Upon Further inspection I could clearly see it was never was like promised. Only sprayed with water and wiped down which left streaks of dirt. Wheels and tires still were dirty. Very embarrassing to have an Infiniti looking this way. Bad customer service. Next time I will decline the complimentary car wash if just rinsing it off with water is considered a carwash. More

The service was very poor I had my car towed from Albany to Tallahassee. This costed $250. I spoke to Dylan about the problem. He identified a cause and reportedly repaired it. I had my car towed from Albany to Tallahassee. This costed $250. I spoke to Dylan about the problem. He identified a cause and reportedly repaired it. I paid him before I retrieved the car. After driving from the dealership, I lost power at about 3 miles. I was fortunate that I was not in heavy traffic. The car had to be re-towed to the dealership! I have paid for towing, repair and a ride to the dealership to retrieve the car! The car was not only not repaired; it also was not given the courtesy of being cleaned. Napelton was good at this in the past. More

Review Great service and support, was on time, quick and straight forward. Worked around my school schedule and assisted in the best way possible to get the Great service and support, was on time, quick and straight forward. Worked around my school schedule and assisted in the best way possible to get the best price on my tire. More

Fine as always Always make you feel comfortable and try to satisfy what you need without pressure to agree to something you don't quite understand. I have only taken Always make you feel comfortable and try to satisfy what you need without pressure to agree to something you don't quite understand. I have only taken my car for service there since I bought it July 2012. More

First rate customer service I was informed every step through the warranty service I received and the part was in stock and was able to remedy the issue the same day. I highly re I was informed every step through the warranty service I received and the part was in stock and was able to remedy the issue the same day. I highly recommend Infiniti of Tallahassee. More

Not friendly to all customers I scheduled an oil change for Saturday. I pulled up and parked at the umbrella. There was a man standing there. I parked and got out and went inside. I scheduled an oil change for Saturday. I pulled up and parked at the umbrella. There was a man standing there. I parked and got out and went inside. When I walked it I was greeted but not in a friendly manner. I was advised that it would be $40. I tried to pay but was told to pay at the end. After I gave the young man the keys he asked if I needed to get a shuttle ride to anywhere? I advised him that I would sit and wait. The problem I had was there were Caucasians which came in and were greeted different from myself and the other African Americans waiting for our cars to be serviced. I couldn't wait for them to finish so I could leave. This was not professional at all. More

Awesome Service Team I always get great service when I come to the facility, even before the name changed, I am a regular, I take my car to get check often to make sure it I always get great service when I come to the facility, even before the name changed, I am a regular, I take my car to get check often to make sure it’s okay. The team never turn me away , they take great care of me. More

Awesome service received by Scott Futch. Scott Futch was very helpful with getting the work done on my vehicle. He was very professional and answered all the questions I had about my vehicle. Scott Futch was very helpful with getting the work done on my vehicle. He was very professional and answered all the questions I had about my vehicle. Thank you Scott for all your help....you are awesome!!!! More

Good experience, Good Job! I went in to have some services performed on my car. While reviewing my car's service history and after the mechanic's all-points check, I was informe I went in to have some services performed on my car. While reviewing my car's service history and after the mechanic's all-points check, I was informed of additional services that needed to be performed. All was explained to me and I left with a list of pending services to be scheduled in the near future. The services performed during this visit resulted in my car running better, which was my reason for being there. Scott goes above and beyond to answer any questions and keep the customer informed as to the progress of the services being performed. All staff in the Service and Parts areas were friendly and professional. More

It was great Fantastic service from Scott and the rest of the employees I came in contact with there. Will bring my car in again when it needs service. Fantastic service from Scott and the rest of the employees I came in contact with there. Will bring my car in again when it needs service. More