INFINITI of Tallahassee - Service Center

Pleasantly surprised Got to talk to the mechanic, felt he was knowledgeable. Mostly gave me a good vibe, felt like I could trust him. Didn't feel like I was being gauged Got to talk to the mechanic, felt he was knowledgeable. Mostly gave me a good vibe, felt like I could trust him. Didn't feel like I was being gauged or taken advantage of because I was a woman. More

Fantastic service! I was traveling through an experiencing a problem with my Infiniti. I was close to your service center so I decided to stop by and see if it could be I was traveling through an experiencing a problem with my Infiniti. I was close to your service center so I decided to stop by and see if it could be looked at and repaired. As soon as I pulled up the advisor greeted me and was quick to take my car in to be looked at. I am terrible with names, but I believe it was Dylan Lanier. Him and his technician (Colby?, like i said, terrible with names) were quick to go over my options with me. I respect their honesty and swift service. More

Service department I brought my car in for oil change and tire rotation. I was very pleased with the service. Dylan was also informative on letting me know about other s I brought my car in for oil change and tire rotation. I was very pleased with the service. Dylan was also informative on letting me know about other services that will need replacing soon. More

Excellent service I was having problems with my air conditioner. I stopped in without an appointment. Aaron got me right away and had it fixed within 30 minutes. I was having problems with my air conditioner. I stopped in without an appointment. Aaron got me right away and had it fixed within 30 minutes. More

Amazeballs Always a joy to visit eventhough I had to pay for a new run flat tire, not cheap at all. I will continue to use Infiniti Service Center! Always a joy to visit eventhough I had to pay for a new run flat tire, not cheap at all. I will continue to use Infiniti Service Center! More

Service with a Smile. When taking my car in for an oil change and a concern, Dylan and Scott worked together to figure out the issues, much appreciated. Dylan and Scott we When taking my car in for an oil change and a concern, Dylan and Scott worked together to figure out the issues, much appreciated. Dylan and Scott were very informative about what my vehicles needs are for now and the distant future, which is great information. More

Outstanding Great customer service. Very pleased with the work done on my car. Pleased to be able to use coupon. I would recommend this company to my family and Great customer service. Very pleased with the work done on my car. Pleased to be able to use coupon. I would recommend this company to my family and friends More

Very Good Experience Overall Scott and staff are always extremely pleasant! Appointments could be more timely, More care should be taken by technicians when entering vehicles wit Scott and staff are always extremely pleasant! Appointments could be more timely, More care should be taken by technicians when entering vehicles with light interiors. More

Poor experience I went in for a diagnostic with attention to a specific problem with the ABS system. After waiting 3 hrs, I’m finally told what issues the vehicle has I went in for a diagnostic with attention to a specific problem with the ABS system. After waiting 3 hrs, I’m finally told what issues the vehicle has. I’m also told that the original stated problem of the ABS wasn’t even looked into yet and that I would have to pay a second diagnostic fee for that to begin. I declined a took my vehicle. I returned the next day to get a remote I had ordered and to also alert the staff that they had taken off my splash guard and hadn’t replaced it. The manager told me he was taking responsibility for my missing splash guard. The splash guard was on the car when I originally left the car, but wasn’t on it when it was returned to me. The staff was rude and basically accused me of lying. I can understand poor customer service skills from employees at times but not from the general manager on duty. Won’t be returning to this location. More

Good place for an oil change The waiting area was clean and comfortable. Staff was friendly and communicative. I have no complaints as the TV was on to HGTV and I even stayed a The waiting area was clean and comfortable. Staff was friendly and communicative. I have no complaints as the TV was on to HGTV and I even stayed a few minutes longer to finish the program! More