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INFINITI of Tallahassee - Service Center
Tallahasee, FL
167 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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167 Reviews of INFINITI of Tallahassee - Service Center
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June 26, 2019
Car was ready fast! Service area staff was friendly and my car was ready quickly Theresa dropped me at work quickly and was super friendly. Thank you for a great expe Service area staff was friendly and my car was ready quickly Theresa dropped me at work quickly and was super friendly. Thank you for a great experience More
by BECKY.BUSH
Verified CustomerEmployees Worked With
Theresa, Scott Futch
June 26, 2019
Great experience I went in for routine service and everyone was extremely friendly, efficient and professional. Scott Futch and Josh Roqueplot in particular provided I went in for routine service and everyone was extremely friendly, efficient and professional. Scott Futch and Josh Roqueplot in particular provided outstanding customer service. Teresa at the service desk was also very helpful. Overall it was a great experience. More
by Flagirl
Employees Worked With
Teresa, Scott Futch, Josh Roqueplot
June 26, 2019
Oil change tire rotation It was great other than I had an appt at 7:30 a.m. and was told service should only take 45 min to an hour since I was one of the first customers of t It was great other than I had an appt at 7:30 a.m. and was told service should only take 45 min to an hour since I was one of the first customers of the day and it actually took an hour and a half. Otherwise, Aaron gave wonderful customer service and I will most definitely return for future services. More
by Steph768
Employees Worked With
Aaron Bowser
June 24, 2019
Airbag recall Went in to get an airbag recall done and was told it would take all day but it only took a few hours. Glad it only took a few hours cause I drove a f Went in to get an airbag recall done and was told it would take all day but it only took a few hours. Glad it only took a few hours cause I drove a few hours away from the dealership. Everyone was helpful and friendly More
by REGINALDMCCARTY39
Employees Worked With
Dylan Lanier
June 21, 2019
Awesome Scott Has always done an excellent job taking care of my vehicles service. Since 2012, I have purchased 3 QX’s and I have always had a pleasant experi Scott Has always done an excellent job taking care of my vehicles service. Since 2012, I have purchased 3 QX’s and I have always had a pleasant experience with Scott and the service techs. More
by MILLERICKA
Employees Worked With
Scott Futch
June 21, 2019
Nobody cares/ miscommunication I had to get my convertible top fixed so i went in the shop with my engine light off they did the diagnostic and gave me my car back so I had to go ba I had to get my convertible top fixed so i went in the shop with my engine light off they did the diagnostic and gave me my car back so I had to go back up there next week because it took about 3 days to order the part no problem so far everything’s cool but when they gave my car back I noticed that my engine light is on so I’m like hmm why is my engine light on when they give my car back but it wasn’t on when I gave it to them. Which means they had to do something to trigger the engine light right? I didn’t know if they hit a switch damaged the engine or what so I call and tellem what happened one of the dudes said they can check why the light is on for free when I come back to get the part for the convertible he says they can check it for free because it was such a coincidence i said ok so I go back up there 2 days later to get the convertible fixed engine light still on and I talk to one of the dudes he said they gone have to charge me to see why the lights on and I told him the other dude said it would be free since it was a coincidence he says no if you want the diagnosis for your engine light it’s gonna be 107$ or 139$ i forgothow much it was then the dude says there is nothing they did to the car to make the engine light come on he says it’s a high mileage car so maybe that’s why it’s on atm I got pissed because I bought the car 2 months ago and that was bs so what wound up happening is I just took my car back because the convertible part was fixed now kudos to them for fixing that but when I started my car to leave I noticed my engine light was not on anymore WHICH MEANS they did do something to the convertible or something happened during the diagnostic to trigger the engine light and if I hadn’t just left that day I woulda got charged 107$ for nothing so look man they fixed my car no problem but I still gotta give em 1 star because that dude didn’t care about my situation at all More
by none3
Employees Worked With
I just picked a random 10 because the website forced me I don’t get any of the names of the people , Aaron Bowser
June 20, 2019
Satisfied customer I came in for an oil change. Aaron got me checked in and out quickly. The wait time for the oil change was not long either. I will definitely be back. I came in for an oil change. Aaron got me checked in and out quickly. The wait time for the oil change was not long either. I will definitely be back. More
by JENNIFERHAMBY0722
Employees Worked With
Janice Gibson, Scott Futch
June 20, 2019
excellant Very pleased, customer service representative Aaron Bowser was excellent in taking care of my vehicle and all my needs. Thank you very much for the Very pleased, customer service representative Aaron Bowser was excellent in taking care of my vehicle and all my needs. Thank you very much for the great service! More
by DCH277
Employees Worked With
Aaron Bowser
June 19, 2019
Routine service, no problems No issues, not a long wait time. Service representative was dedicated to having my car serviced in a reasonable amount of time and provided summary of No issues, not a long wait time. Service representative was dedicated to having my car serviced in a reasonable amount of time and provided summary of work done. More
by Gigi
Employees Worked With
Aaron Bowser, Scott Futch, Patrick Gergen
June 18, 2019
Excellent Services The customer service received was excellent. I contacted the service department around 7:50 and was scheduled for an 8:15 appointment. I was at the d The customer service received was excellent. I contacted the service department around 7:50 and was scheduled for an 8:15 appointment. I was at the dealership less than two hours. More
by AMARION.9903
Employees Worked With
Dylan Lanier
