INFINITI of Van Nuys

WORST DEALERSHIP I'VE EVER BEEN TO, NOT WORTH YOUR TIME! I called Infiniti of Van Nuys and spoke with Andy, who said he is the fleet manager. I gave him a quote that I received from a different infiniti deal I called Infiniti of Van Nuys and spoke with Andy, who said he is the fleet manager. I gave him a quote that I received from a different infiniti dealership in Orange County and he promised to match those prices. I explained to him that my friends and I are interested in 4 vehicles and are very serious. I also told him that I am nine months pregnant and not coming to play games or bargain. He, of course, reassured me that they are just as serious and that I can come immediately and leave with a new car. My friend and I got there immediately and went over all the details of this deal, he took our information and ran all of our CREDITS (!!!) he told us that everything is looking good, keys were already on his desk, and so I called my husband and asked him to take a quick break from work and come down to sign final paperwork. Only when my husband was on his way, Danny, a "floor manager", came to us and said that there's a bit of a "dilemma". Apparently they maid a mistake and missing a mysterious incentive that would allow them to give us this deal and therefore we'd have to add $1500 to the cost!!! We were disappointed and argued this random price and the fact that it feels like a fraud and after about an hour, Danny "agreed" to meet us half way and increase the price by $390 but only for 2 of the 4 cars. We agreed. He went to "prepare the paperwork", and in the meanwhile Andy came back to sign my husband on a document that allows them to run his credit (only after the fact). Then Danny came back and kindly explained to us that SINCE WE DON'T LOOK LIKE HAPPY CUSTOMERS, HIS BOSS IS REFUSING TO GIVE US THIS NEW DEAL BECAUSE IT'S NOT WORTH IT FOR THEM! From there, everything went downhill. My husband got really upset for the wasted time (we were there for about 3 hours) and I was upset because of the fraud and dishonesty! The mysterious "boss" suddenly appeared and started screaming and swaring at my husband. THEY REFUSED TO GIVE US THE FIRST PAGE OF OUR CREDIT REPORTS WHEN WE ASKED FOR IT, WHICH IS ILLEGAL, ESPECIALLY COMBINED WITH THE FALSE PROMISES AND DEALS. I ENDED UP FINDING AN AMAZING BROKER AND GETTING A MUCH BETTER DEAL AND CUSTOMER SERVICE. Stay tuned for the positive review! STAY AWAY FROM INFINITI OF VAN NUYS IF YOU VALUE YOUR TIME AND MONEY. More

Outstanding Service. Rick Robinson, did an outstanding job in resolving my problem. He was very helpful and very attentive to my concerns. I will be back. Thank you, Rick Rick Robinson, did an outstanding job in resolving my problem. He was very helpful and very attentive to my concerns. I will be back. Thank you, Rick Robinson More

Perfect Stephen Chen is terrific he is well mannered, checks constantly on progress of Service. I love going to Van Nuys Infiniti for service. Keep Stephen Chen is terrific he is well mannered, checks constantly on progress of Service. I love going to Van Nuys Infiniti for service. Keep up the great job' More

Outstanding Rick from service is amazing!!! He is always helpful and goes above and beyond!! I only go there for service because of Rick,, thank you for being out Rick from service is amazing!!! He is always helpful and goes above and beyond!! I only go there for service because of Rick,, thank you for being outstanding! More

Service Wilson was great. He answered all my questions and called me to tell me of new issues that were found on my car. Thanks for ur help. Wilson was great. He answered all my questions and called me to tell me of new issues that were found on my car. Thanks for ur help. More

Rude Scammers This is the most unprofessional, terrible dealership I have ever been to. I needed a new Infiniti because the lease on my last one was up. I've been a This is the most unprofessional, terrible dealership I have ever been to. I needed a new Infiniti because the lease on my last one was up. I've been a loyal customer of Infiniti for quite some time now so it only made sense to get a new model of my last car. I made an appointment with the sales manager but when I went in, I was traded off between three other sales associates until someone finally helped me. I spent 6 hours in the dealership because these people are clowns. After finally making a deal, they couldn't find my car. They couldn't remember where they left it and they were upset I wouldn't choose a different color or package. One of the crazy sales people there boasted about his trophies and great sales. He then suggested we roll the miles back on my old lease "under the table" so that I would lease a new car with him. I was floored. I should have walked out right then and there but I just politely declined and continued to work a deal out on the new car. He told me to bring friends over to him so that he can overcharge them, meet his sales, and pay me the difference in a referral fee. Beyond shady. He then didn't say a word to us after making the deal for my new car. He became even more rude and unprofessional. The car was given to me FILTHY and I had to wait for them to clean it, which wasn't even done that well. Then another salesman chased me as I was almost driving off the lot and said "please remember to give us 10/10 ratings 'cause we don't want to hear from corporate." Sigh. More

Efficient Great service always. Should work on timing though sometimes. Shuttle service is a great plus and always on time. Hope the service and experience will Great service always. Should work on timing though sometimes. Shuttle service is a great plus and always on time. Hope the service and experience will always stay as great as they are already. More

installing new break job Stephen Chen has been taken care of my car for several years in fixing the problem. Many thanks for the loaner car and getting my car up when ever it Stephen Chen has been taken care of my car for several years in fixing the problem. Many thanks for the loaner car and getting my car up when ever it's ready and I don't have to worry about the problem of my car at all during fixing. Highly recommend the service dept. Good work:. Thank you so much! More

Sales and service, both terrific. Very professional, honest, and caring staff all around. Wilson in service took great care of me. I prepaid for 3 years of service, so outside shops mi Very professional, honest, and caring staff all around. Wilson in service took great care of me. I prepaid for 3 years of service, so outside shops might be cheaper, but I'm happy to have piece of mind and just drop my car off when needed. More

Top notch Service from Rick Robinson, again. Rick again helped take care of all my needs on my most recent visit. He is really great, and always makes sure the customer is kept up-to-date as to Rick again helped take care of all my needs on my most recent visit. He is really great, and always makes sure the customer is kept up-to-date as to the status of the repair. Will be back again, and again. More