Back

INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
666 Reviews

666 Reviews of INFINITI of Van Nuys - Service Center

Sort by
June 11, 2025

I arrived early at the dealership and Santiago treated me with expert knowledge and expertise. More

by REFUSE22LOSE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago
June 09, 2025

The service was done quickly and properly. The service advisor Luis was communicative and helpful. More

by ito.wakefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayra Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
June 09, 2025

Santiago was very helpful, giving his knowledge of infinity cars. Help me to understand the processes to get through to fix my issue in the car. Very personable with a calm demeanor. His demeanor was More

by FLOWERSGROWING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Luis, my service advisor, consistently provides exceptional care. The professionalism exhibited by Infinity of Van Nuys is truly remarkable. More

by rene0829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

Good service and nice and knowledgeable people. I would recommend every body to use this location for service. More

by harry_gharakhanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Movses Dzhansyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

I took my car couple of times for the same problem. They told me they already fix it and when I’m taking over there, the service advisor show me the attitude. More

by KAMRANKHALILI75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Lazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

I was seen at the time of my appointment and car was ready at the time promised.. More

by cgs01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez ****
June 06, 2025

Good customer service, Ronald is the BEST. I’ve been a customer for 21 years. More

by Xoxo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

I love this dealership. Everyone is super friendly and hel0ful. I usually work in their reception area. More

by LAURAVS1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wishengrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Safian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy
June 06, 2025

Quick and easy I came came in the dealership. I was greeted quickly. They took my car for service and I was out in about an hour and a half. I appreciated not having to wait for 3 hours. More

by Bcpage300
Recommend Dealer
Yes
1
...