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INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
682 Reviews

682 Reviews of INFINITI of Van Nuys - Service Center

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June 18, 2025

Awesome good job can’t complain. Very happy!!!! Santiago is good with customer! Prompt, courteous, and polite. Return call promptly and attentive !!! More

by KEEN6128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
June 16, 2025

Santiago was very professional and helpful. He took good care of my needs. I appreciate his kindness and his help.I recommend him very highly. More

by oelhamarneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Me gusta porque me dicen lo que el carro necesita y así poder trabajar con con ellos para que me lo arreglen. Me gusta tener mi carro en condiciones óptimas porque me siento segura cuando lo manejo More

by VELOCIDAD.LUZ2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Great, professional, and fast service every time my care is serviced. I highly recommend Infinity Van Nuys. More

by drea.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

I am very satisfied with the services I have received. I will recommend infinity service department. More

by HUFF_JEFF
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Very good explanation of repairs and maintenance. Very good and detailed explanation regarding my upcoming wear of my tires and provided various options for tires: More

by Bella
Recommend Dealer
Yes
Employees Worked With
Luis
June 11, 2025

I arrived early at the dealership and Santiago treated me with expert knowledge and expertise. More

by REFUSE22LOSE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago
June 09, 2025

The service was done quickly and properly. The service advisor Luis was communicative and helpful. More

by ito.wakefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayra Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
June 09, 2025

Santiago was very helpful, giving his knowledge of infinity cars. Help me to understand the processes to get through to fix my issue in the car. Very personable with a calm demeanor. His demeanor was More

by FLOWERSGROWING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Luis, my service advisor, consistently provides exceptional care. The professionalism exhibited by Infinity of Van Nuys is truly remarkable. More

by rene0829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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