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INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
653 Reviews

653 Reviews of INFINITI of Van Nuys - Service Center

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May 30, 2025

Long wait 4 hrs for oil change and front brake pads too much you lost me More

by uzikraus
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Lazo
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Service was done well and relatively quick. Will come back when service is required and due More

by aptor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

I have been with infiniti of Van Nuys about 10 years. I haven't wanted to go anywhere else. I love the people and their reception room. More

by LAURAVS1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy
May 26, 2025

Good service Helpful people Good cars Fast service Very clean and neat Great community Nice More

by CCAMARO.81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

I am always able to get an appointment that work with my work schedule. I have also been able to schedule appointments just by driving to the service center. More

by STEPHENCSUGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
May 25, 2025

RUDY my advisor is always very helpful, provides great recommendations. Great guy to deal with More

by LSF49ERS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ruiz
May 25, 2025

Santiago and the team at Infiniti of Van Nuys made my appointment seamless and straightforward. They delivered verything I've come to expect from Infiniti even after moving across the country. Thank you! More

by ZAENA.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José, the courtesy driver 5 STARS!!!!
May 23, 2025

I go to Infiniti Van Nuys because of Rudy Ruis in Service and the quality of work that is done on my vehicle. They always give me amazing service and are very respectful. Keep up the great work Rudy, I appre More

by AACWIOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy Ruiz is amazing
May 23, 2025

Santiego was very professional and helpful. He delivered the car on time as he promised. More

by oelhamarneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiego
May 23, 2025

Rudy Ruiz and Santiago are the best Service representatives! Very kind and Helpful to customer car issues. Rudy Resolves my car problems so promptly and efficiently and effectively! More

by VICENTE.AGUAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Ruiz
2
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