Ilderton Chrysler Dodge Jeep Ram

family owned and it shows Since its family owned, customer service is second to none. My husband even traded in his car for another cause when we were their, we were family. A Since its family owned, customer service is second to none. My husband even traded in his car for another cause when we were their, we were family. All my questions were answered, and I love my used car. More

2014 Dodge Challenger I purchased my 2014 Dodge Challenger from Adam Delk and I am so happy. The car is awesome and his low sales pitch was the reason I chose Ilderton. I r I purchased my 2014 Dodge Challenger from Adam Delk and I am so happy. The car is awesome and his low sales pitch was the reason I chose Ilderton. I received an awesome finance package as well as warranty. Adam didn't just sell a car that day, he made a good friend. I plan to tell everyone about my car (Naturally), the deal I received, all about the dealership and to go visit my new friend Adam for a great deal. More

Not happy with Ilderton. I had emailed Don several Not happy with Ilderton. I had emailed Don several times concerning a Jeep Liberty (stock #12653P) I saw on cars.com. I gave him the information on Not happy with Ilderton. I had emailed Don several times concerning a Jeep Liberty (stock #12653P) I saw on cars.com. I gave him the information on my trade in, including the serial number. I asked for an approximate trade difference. I live over 4 hours from High Point and didn't want to drive that far if there was no chance of me getting the trade in I needed. He quoted me $9500 difference. I told him I needed to be around $6500 difference to make the trip. He said he knew they could do $9000 out the door but if I was there in person he was sure they could do better. He said it was near the end of the month and they needed to meet their quota. I told him I could come down on Saturday, Nov. 30th. He said he would be working. I called the dealership about 3:40 pm on Friday, Nov. 29th to make sure they still had the jeep for sale. Don wasn't working but I gave a man that answered the phone for him the stock number of the jeep. He checked and said they still had it. I told him I had over a 4 hour drive. He requested that I give him my cell phone number so they could call me if they sold it before I got there. I normally don't give out my cell phone number but it made sense to save me a trip. He even said if I had driven an hour and they had sold it when they called I could turn around and not drive the whole distance. I was really pleased that they thought so much to do this. I received an email from Don at 10:11 am saying,"Good mourning Jerry, Hope to see you today" My wife and I got to the dealership about 10:15 am Saturday. When we arrived we met Robert. He introduced us to Don and Don asked Robert to take care of us. We went out to the jeep for a test drive. When I started it I immediately noticed that it was not the jeep I had given them the stock number to. The one I was lookig at had 30,000+ miles on it and this one had 35,000+ miles on it. Robert said that he had sold the one I was looking at Friday evening. I told him they were supposed to call me and he said he was sorry they had forgot. I went ahead and test drove the jeep. I liked it except for the additional miles. They worked up a deal for me. It was $9800 difference, $800 more than I was told for the jeep with less miles. I told them I was upset because they hadn't called me and saved me a 4 hour drive and raised the price I was told. Before leaving I offered them $7500 difference out the door, but they refused the offer. I feel I was misled to get me to come to the dealership. It seemed they thought that since I had driven 4 hours they could talk me into trading for a different vehicle at a higher price. This is not a good way to run a business that is "Family owned and opeated for 87 years." More

SOMEBODY RECCOMENDED ILDERTON DEALORSHIP TO ME AND I VISITED THERE TO BY NEW DODGE CARAVAN.NOW I REALLY FEEL THAT THE RECCOMENDATION WAS GREAT.NOW I MYSELF WILL REOMMEND OTHERS .THIS IS WHY BECAUSE THE VISITED THERE TO BY NEW DODGE CARAVAN.NOW I REALLY FEEL THAT THE RECCOMENDATION WAS GREAT.NOW I MYSELF WILL REOMMEND OTHERS .THIS IS WHY BECAUSE THE EXPERIENCE I GOT AT THE DEALERSHIP REGARDING DELIVERY WAS PERFECT. SALES PERSON DID A GOOD JOB TO EXPLAIN ALL MY QUERIES AND FINANCE DEPARTMENT DID A GREAT JOB TOO BY SUGGESTING ME CERTAIN BENEFITS.OVERALL THE BEGINING TO END EXPERIENCE WAS PERFECT. More

No pressures and great service. My salesperson was VERY knowledgeable and willing to share that knowledge. I am very pleased and will recommend this dealership to many. knowledgeable and willing to share that knowledge. I am very pleased and will recommend this dealership to many. More

I recently purchased a new Jeep Grand Cherokee from Ilderton in High Point. The whole buying process was a relaxed experience. I did not feel pressured at all. Mark Swain was very helpful and personabl Ilderton in High Point. The whole buying process was a relaxed experience. I did not feel pressured at all. Mark Swain was very helpful and personable. I would definitely recommend people I know or meet to go see him if they are looking for a vehicle. More

Disappointed and will not return. 1) A technician called my wife after we dropped our Dodge Grand Caravan and stated he would not pass state safety inspection until WINDSHIELD WIPERS were replaced. Funny, my wife after we dropped our Dodge Grand Caravan and stated he would not pass state safety inspection until WINDSHIELD WIPERS were replaced. Funny, they had worked great the week before on the way back from Washington, DC which was nothing but rain. She said to go ahead, which she shouldn't have. SO, for $30 they replaced the front wipers...AND for another $35 replaced the rear wiper. WTF, is it necessary for a rear wiper to work to pass safety inspection? Brought it to the Service Directors attention and he offered nothing. 2) Had a coupon for a $20 oil change and free tire rotation. Asked while they had the wheels off if they could balance them as well. Charged $40 for rotate and balance. Brought to directors attention their price board states rotate $20 and rotate/balance $40. He did give the difference but only after arguing briefly. My advice: take your hard earned money to a company that will appreciate your business and that will not take advantage of you. More

These guys insure your satisfaction without heavy sales pressure. We came in late one night and purchased a new Jeep Grand Cherokee. They let us take the vehicle home and came to our house the next day to pressure. We came in late one night and purchased a new Jeep Grand Cherokee. They let us take the vehicle home and came to our house the next day to pick it up and get it formally detailed for us. Left a vehicle for us to drive while they were gone and even filled up the gas tank. Good folks to deal with and they make buying a new vehicle a good experience. We also got a good deal on our trade-in and subsequent purchase. In all the years I've been buying new vehicles, most dealers aren't offering good trade values. The ones that do stand above the rest. More

I am CEO of a non-profit, adult developmentally/physically disabled, organization of group homes and adult daycare facilities. This is my second purchase of a conversion van (hand developmentally/physically disabled, organization of group homes and adult daycare facilities. This is my second purchase of a conversion van (handicap/wheelchair accessible) from Ilderton. The first purchase was made in July, 2010. Both vehicles were exactly what I wanted and were reasonably priced. My company auto repair shop owner advised me that Ilderton was considered one of the best conversion dealers in the country, as did my banker. What made the whole experience so good was that I didn't have to leave my office location to complete either deal. The conversion specialist, Eric Wilson, brought the vehicles to me. I was able to test drive, have my mechanic inspect the vehicles, and complete the necessary paperwork all at my location. Eric was extremely knowledgeable and it was great being able to buy the second vehicle from the same specialist with whom I had bought the first. I requested and have already received an estimate from Eric on the possibility of converting one of my company's E-350 vans should our requirements dictate More

Ilderton Dodge represents the worst of the worst in "customer service." About a week ago, my wife and I had the engine light come on in our 2001 Dodge Dakota. After bringing it to the local mechani "customer service." About a week ago, my wife and I had the engine light come on in our 2001 Dodge Dakota. After bringing it to the local mechanic we usually deal with, the mechanic told us that the computer was bad on the truck. He suggested that we take it to a dealership in that he would have to charge us $500 for the part after his markup. there would be additional ancillary charges and so we did as our mechanic suggested. He charged us $70.00 to perform the diagnostic. One hour later we were at the service department of Ilderton Dodge. I explained both the problem and the diagnosis. They insisted that they could not accept the diagnosis and would therefore have to charge us an additional $85.00 - again, one hour later. They did say that the amount, (85.00) would then be added into the total. Thinking (mistakenly as it happens), that that meant the amount would be deducted from the total, I agreed. No...what this means, as was explained to me at checkout, was that they would include the amount in the total bill. No kidding? Really? (sarcastically) I never would have guessed that it was traditional to add the amount being charged on the bill. Not surprisingly, they came back fifteen minutes later and indictated....ready for this? The computer was bad and would need to be replaced. The woman in the service department said that they would have to order the part, for 800.00! Having little choice, I agreed. She said that we would need to pay for "everything" before they could place the order. Again I agreed. She actually asked me on four separate occassions if it was alright to place the order. I had to agree each time. We paid a total of $1038. I was assured that the part would be in within 3 - 5 days. To be fair, the part did arrive on Tuesday. Of course I had no way of knowing this since they never called. Instead I called them today, Friday to ask. I asked when I might come in to have the part installed. The woman on the phone indicated that I could come in between 1:30 - 2:00 p.m. I showed up early and they took the truck in. An hour and a half later they came and said that it was ready to go. Oh, and it would be an additional $93.00 for labor! I explained that we had been unable to use the truck for the week because of their failure to let us know. Also, I was told that the initial amount covered, "everything." "Sorry" was all I got. These people represent the worst kind of "customer service." Not only will I never return but I am making it my personal mission to let anyone - ANYONE who I can find to know of their dismal customer service and bloated costs. More