Ilderton Chrysler Dodge Jeep Ram

The place is a joke at best. If they had negative stars they would sure get it. There must be a ton of fake reviews on this place. I had terrible service in 2008 and terr at best. If they had negative stars they would sure get it. There must be a ton of fake reviews on this place. I had terrible service in 2008 and terrible service in 2019 so things don’t change. We made a 7:30am Monday appointment over the telephone which they stated you are pretty much going to be in and out the door on the same day. I had quite a few things to check out under warranty and they noted them on the work order. They stated that my vehicle would go directly back and have it’s oil changed and inspection done right away before they check everything. I told them I understand that some things are intermittent and I understand that if they can’t get to everything but complete the oil change and inspection and if they can’t get to the rest by Thursday I will bring it back. Two full days go by, they call at 3pm to ask me what I would like done by Thursday. I ask what has been done over the past two days. He tells me nothing has been done, it hasn’t even been pulled into the service area. What a joke. What’s the point of an appointment I asked. He stated that they don’t have a service manager right now like somehow that justifies doing nothing at all. I will never go to this dealer again for anything. I’ll Make sure to let everyone I know how much lack of service they have and will also call Chrysler customer care and tell them about my bad experience and lack of service. If they can’t fit you in on the day you make an appointment they should let you know that day. It would save people the hassle of juggling cars and tasks. Save yourself the trouble and make a trip to north point Chrysler in Winston. At least I picked my vehicle up so I would not have to deal with potentially inferior work done on the vehicle as well. More

I Don't Recommend! I made appointments twice for this dealership to service my suv that I purchased from them on 11/10/18. When I took it there, they said they were ver I made appointments twice for this dealership to service my suv that I purchased from them on 11/10/18. When I took it there, they said they were very busy, but gave me a card to contact them the Wednesday after Christmas. I called several times throughout the day but got no answer. So, I rescheduled my appointment online. The day before the appointment, I made several attempts throughout the day to contact them, left messages--nothing! I don't know about other Ilderton locations, but I would definitely not recommend the High Point, NC location. I have an extended warranty purchased from that dealership, and when I took the vehicle in the first time, they said they couldn't find any evidence of it. That's when they told me to come back the following Wednesday. Several days after purchase, the vehicle started making a loud knocking noise at the right front wheel well, which is the reason for the visit. I knew I would have to leave the vehicle, which wasn't a problem, but having them not answer my calls or contact me after I left numerous messages... I don't know! BUT... they've called me nearly every week since my purchase to ask me if I'm still in the market for a car. Go figure! More

Awesome Service Department! I purchased my vehicle in Prince George, Virginia and we live in Asheboro, NC so commuting for service there would be pretty much pointless. I started I purchased my vehicle in Prince George, Virginia and we live in Asheboro, NC so commuting for service there would be pretty much pointless. I started going to Asheboro Dodge and was very disappointed. I switched to Ilderton Dodge was immediately impressed. I had a couple issues with my vehicle and Al Claus the service manager at Ilderton worked and worked until he helped resolve the issues my Durango was having. I will never switch back to Asheboro as long as I have a dodge and Al is at Ilderton! Happy customer :) More

do not recommend Like all deals it starts out good, but folks always show your their true nature- . I wouldn't have even wrote a review but b/c the receptionist was s Like all deals it starts out good, but folks always show your their true nature- . I wouldn't have even wrote a review but b/c the receptionist was short & so d*mn non-chalant, I had just to. Make sure you ask and get what you want b/c they will act like can't remember or have time for you. When we got the car it was raining that night, so a lot of things I didn't notice like: car had scratches on the passenger door, car was infested with ants, cracked in front window, no spare tire, front tire are bald ,and they act like they didnt know to mail my tag out and was rude about it when I inquired about it. They also ran my credit with other multiple creditors even though I requested them not to and had my own financer. Based on my experience I suggest to go somewhere else. More

Excellent service The service department is always happy to assist. Sales rep very eager and helpful in getting car issues fixed. Would definitely recommend this dealer The service department is always happy to assist. Sales rep very eager and helpful in getting car issues fixed. Would definitely recommend this dealership to my friends. More

Great Express Lane Service Always good experience at Ilderton.. Have used them for service for several years. Very satisfied with their service and their service advisors. Wou Always good experience at Ilderton.. Have used them for service for several years. Very satisfied with their service and their service advisors. Would recommend them. More

Very good, most of the work was a good price, timely Andy was great, felt like there was no reason to make an appointment, when I went to get my car they hadn’t even started on it- had it all day. Andy g Andy was great, felt like there was no reason to make an appointment, when I went to get my car they hadn’t even started on it- had it all day. Andy got me a rental and it was finished the next day. Very good service. Took back a second time - recheck the breaks-still squeaking. All fixed. More

Software update for cruise control Justin in the service department has a great attitude and made me feel welcome. Everything was done within the time he told me. The waiting area was c Justin in the service department has a great attitude and made me feel welcome. Everything was done within the time he told me. The waiting area was clean and the coffee made me feel like I was at home. More

GREAT SERVICES!!! GREAT SERVICE. Very nice salesman and knowledge of the product (DODGE RAM 1500). I knew what I wanted and didn't try to sell me something else. Than GREAT SERVICE. Very nice salesman and knowledge of the product (DODGE RAM 1500). I knew what I wanted and didn't try to sell me something else. Thank you for all the work you do. Thanks More

I had oil/oil filter change I took my car in for oil/oil filter change. At pick up I noticed a long scratch on my car that wasnt there when I took the car in. I brought it to the I took my car in for oil/oil filter change. At pick up I noticed a long scratch on my car that wasnt there when I took the car in. I brought it to the attention of the service manager who immediately acknowledged it and set up for me to have it repaired. I was impressed with their customer service. More