Imperial Highline of Manassas

Imperial Highline of Manassas responded

We are shocked to receive this email from you since it has been some time. As you recall, you test drove the $13,000.00 vehicle for a full hour, confirmed it was the one you wanted with no pressure, and proceeded with the purchase after we offered a discount. You then drove the older vehicle with over 100k miles home to Charlottesville without any issues which was much longer than three hours. Then a few weeks you reach out to us. We understand your concern about the engine, but it’s important to note that the vehicle was in great condition when you purchased it. We also offered an extended warranty that you declined because of the vehicle's condition. We offered to help by suggesting a second opinion because we understand that some mechanics are more experienced with certain issues than others, and we wanted to ensure you received the most accurate assessment. Unfortunately, you declined that offer. I also wanted to note that the issue didn’t arise until a few weeks after when you replaced the water pump. I would definitely recommend you reach out to your mechanic for possible faults they may have created from doing work to the vehicle instead of bashing us. That is why a second opinion is crucial. Because your mechanic will not admit their own fault. We’re here to help where we can, but we encourage you to reach out if you'd like to explore any further options. If you have any other questions please reach out to sales@imperialhighline.com