Imperial Toyota - Service Center

Went in for some basic service (oil & filter, tire rotation) and the entire process was seamless. From scheduling (appointment was made timely) to the actual appointment, everyone was professional an rotation) and the entire process was seamless. From scheduling (appointment was made timely) to the actual appointment, everyone was professional and accommodating. Thank you to Kevin Defrancesco and the entire team. More

My experience with Imperial Toyota was nothing less than excellent. They were able to provide a service appointment the same day I called. I worked with Kevin Defrancesco who was very cordial, informative a excellent. They were able to provide a service appointment the same day I called. I worked with Kevin Defrancesco who was very cordial, informative and a true professional. Great experience!! More

Service was so quick and was in and out within 1 hour. I worked with Roger and will be back worked with Roger and will be back More

I've had two very good service experiences with Imperial Toyota in the last couple of months, both for our 2020 Sienna. The first was to replace a cable in the steering column. The second was for the sche Toyota in the last couple of months, both for our 2020 Sienna. The first was to replace a cable in the steering column. The second was for the scheduled 15,000-mile service. Both services were done promptly and the staff we dealt with were professional and courteous. More

The service department is best in class and Jen was amazing. Prompt professional service and the atmosphere at this dealership is first class. Highly recommend Imperial Toyota of Milford for all of you amazing. Prompt professional service and the atmosphere at this dealership is first class. Highly recommend Imperial Toyota of Milford for all of your automobile needs. More

I posted a review on dealership and was to receive coupon for oil change and never received it. Please advise. I also was waiting for a part and was not contacted. Jen explained about need for oil coupon for oil change and never received it. Please advise. I also was waiting for a part and was not contacted. Jen explained about need for oil change. She was very good. More

I purchased my RAV4 back the end of April and my salesman Jose Monteiro was fantastic. Very honest and accommodating. Highly recommend him. Today I went in for my first oil change and saw Jen Anderson. Jose Monteiro was fantastic. Very honest and accommodating. Highly recommend him. Today I went in for my first oil change and saw Jen Anderson. She was so helpful as I was not even due for an oil change! She took the time to research when it really was due and updated my sticker….. More

Have been taking my 2021 Toyota Tacoma to Imperial anytime I need something. Recently went in for my suggested 6 month maintenance. Couldn't have been a smoother experience. Easy to book your appoi anytime I need something. Recently went in for my suggested 6 month maintenance. Couldn't have been a smoother experience. Easy to book your appointments online if you choose, or just call. They can almost always get you in that actual day! If you can, ask for Gene Desroches. He is a great service advisor. Gene is knowledgeable, very friendly and down to Earth. He knows his stuff, and his goal is having you leave Imperial Toyota, not only in a timely manner, and with your issues addressed, but with a smile on your face. That's pretty rare nowadays. Highly recommend, both Imperial Toyota, and, of course, Gene Desroches. More