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Import Auto Brokers Inc

Marietta, GA

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150 Reviews

1781 Cobb Parkway Southeast

Marietta, GA

30060

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150 Reviews of Import Auto Brokers Inc

August 19, 2016

5 Star experience Just bought a car from import auto brokers. Joshua white and Shaina made this is the easiest car buying experience that I ever had Any questions More

by Ejeffers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Superman Mr. White, Shayna Weiner
August 18, 2016

Superman is Great I am a repeat customer because the service and prices are great. Car inventory is quality. Would definitely recommend. I Love this dealership and my b More

by Faithlls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Superman Mr. White
August 12, 2016

Best Car Buying Experience Ever Everyone was extremely friendly, helpful and knowledgeable. Did not have to spend the entire day trying to buy a car. Even during the waiting period More

by charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Ford, Charles Wright, Shayna Weiner
August 12, 2016

Quick and timely / thank you SUPERMAN Awesome experience. Working on rebuilding credit and they really helped on all levels. This was not the "wait wait wait" scenario, but super quick and More

by Joy145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Superman Mr. White, Import Auto Brokers, Shayna Weiner
August 12, 2016

awesome time with some straight foward guyz I was looking 4 a nice vehicle 2 replace my customed truck that was totaled. I found import auto broker online and was amazed at the qaulity cars th More

by shackdiesel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Superman Mr. White, Import Auto Brokers, Charles Wright, Shayna Weiner
August 12, 2016

Very smooth transaction Very quick and smooth transaction, great car for a great price. Everyone at IAB was a pleasure to work with. No "run around" at all. Highly recomme More

by flowin83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wright
August 09, 2016

Go buy your next car at Import auto brokers I had a very nice experience with the personal there. They were very helpful in answering my questions and I have quite a few. I had bad experiences More

by Tennis 40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua White, Charles Wright
August 09, 2016

True professionals From the moment we spoke not the phone to the purchase of the car we treated with respect. Everything that we were told about the car was correct. The More

by Ken7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Ford, Superman Mr. White, Import Auto Brokers
August 09, 2016

Honest, Good Cars and Good People I went to this place not sure what to expect because their prices were pretty low compared to others in the area, was it to good to be true kind of a More

by Tie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Import Auto Brokers
Aug 11, 2016 -

Import Auto Brokers Inc responded

Glad to hear that you guys are enjoying the Range Rover! We really appreciate your business and look forward to working with you guys in the future!

July 30, 2016

Buyer Beware!! After searching the internet for a specific make/model I was looking for (Mercedes SL 55 AMG), I found what appeared to be a reasonably priced one at More

by Jim M.
Recommend Dealer
No
Employees Worked With
Import Auto Brokers
Aug 11, 2016 -

Import Auto Brokers Inc responded

Dear Sir, My name is Shayna I am a new manager here at Import Auto Brokers. Your review is my first time hearing about this. First I would like to apologize that you have had this kind of experience. It is not now or ever our intention to have an unhappy customer. Business simply cannot grow like that. I am not sure if you have ever reached out to any one here or not but I am pretty sure if you did we would of been able to at least help you find parts at our wholesale cost. Also each and every customer is actually encouraged to get a pre-purchase inspection as we do try our best to inspect and recondition every vehicle, unfortunately sometimes we might miss something. Yes in the state of Georgia it is the law that any dealer selling used cars must have AS-IS stickers placed in the window of each vehicle and you must sign that you have acknowledged this, but we do offer several third party warranties that I am sure were offered to you at the time of purchase. Because these are used cars and they break sometimes. Again I sincerely apologize that you feel this way, I wanted to reach out to you and see what we can do to help you out. As we all know negative reviews can be detrimental to any business especially when the business did not knowingly do anything that was below our code of ethics. Also I have looked and we have not sold any SL55 for quite sometime so I am not sure when you purchased this vehicle but it must of been quite awhile ago. I will look forward to hearing from you so we can come up with a resolution that works for everyone. Thanks

Aug 16, 2016 -

Jim M. responded

Hello Shayna, Thank you for contacting concerning my negative experience at your dealership. While your company may have changed its behavior since I bought my vehicle there last year, I can assure that no one there mentioned anything about a pre-purchase inspection, much less where to get one, etc. Perhaps it is my fault for not insisting on getting one prior to purchase but I have never had to do so in the past when buying a car. I still maintain that Import Auto Brokers knew about the cracked wheel when it sold me the car. Whether your company knew about the ABC pump is debatable but someone had attempted to fix it previously. I am not sure what you have in mind in terms of a resolution. I am already out $1200 for the rim and am now looking at $4000 to repair the pump. Short of reimbursment of some sort, I don't expect my opinion of your company to change. Jim

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