Infiniti of Albuquerque

I honestly don't know where to begin. This has been one of the most frustrating vehicle purchases I've ever experienced. I was originally offered what seemed like a great deal with a r This has been one of the most frustrating vehicle purchases I've ever experienced. I was originally offered what seemed like a great deal with a reasonable monthly payment and a low 4% interest rate. I was told I needed a cosigner, but instead of adding me to the loan with a cosigner, I was removed from the loan entirely and the vehicle was financed in my disabled brother's name. That should have been my first warning. I spent nearly eight hours at the dealership, only to be told they had lost the keys and I'd have to come back several days later to pick up the vehicle. When I finally received the car, I discovered it had significant damage that was never properly disclosed. It had obvious passenger-side damage that had ripped off the wheel trim and side step, leaving exposed sharp metal. The windshield was heavily damaged, and the braking system had serious safety issues. Despite being told the vehicle had passed a thorough safety inspection, it shook so violently when braking that I immediately had it inspected elsewhere. I was told the rotors needed attention and the brakes needed to be replaced. At first, the dealership refused to help, telling me I bought the luxury vehicle "as is." Only after weeks of back and forth did they agree to make repairs. Then, after I'd already had the vehicle for nearly a month, I received another call saying the original financing had fallen through. My mother had to finance the vehicle instead. Somehow, despite having stronger credit and better income than my brother, the interest rate jumped from 4% to 12.5%, and the payment increased by more than $200 per month. We felt completely backed into a corner. I was told to either sign the new contract or leave the vehicle there and find my own way home. Living an hour and a half away, we felt we had no real choice. The dealership eventually kept my vehicle for five weeks to perform repairs. When I got it back, it had hundreds of additional miles on it, the brakes were still squealing loudly, and the suspension issue their own service technician identified was never addressed. I now need an entirely new front suspension at my own expense. Four months later, I still don't have my registration. My temporary tag expired in April, and it's now August. I can't get anyone to provide another temporary tag or tell me where my registration is. I've made repeated attempts to get answers and have received no follow-up. Jenna repeatedly assured me she would help rewrite the financing into something more affordable and acknowledged that the dealership was "a xxxx show" and that she was trying to clean things up. Unfortunately, despite those promises, nothing has changed. This entire experience has been exhausting. Between the financing changes, undisclosed vehicle issues, incomplete repairs, lack of registration, and constant broken promises, I feel completely let down. I rarely leave negative reviews, but consumers deserve to know what they're walking into. Buying a vehicle should be exciting, not months of stress, uncertainty, and unanswered questions. I'm filing a complaint with the BBB and my even consider other legal action. My biggest question is simple: **Where is my registration?** More

To be honest they are not taking responsibility for a vehicle that I bought. They are claiming the they did not know about preexisting conditions when the vehicle came from out of state. I brought to LHM vehicle that I bought. They are claiming the they did not know about preexisting conditions when the vehicle came from out of state. I brought to LHM Chevrolet in Albuquerque, NM. They found a lot of things that your dealership could not find like valve cover gasket leaking oil cooler line upper control arm missing bolt on a sway bar back up camera not working cracked windshield. So Kevin (AKA) Patrick only fixed one thing, went back get them addressed he said not my problem when you have proof of their negligence miss key items that are not safe. The service manger also said we fixed what we agreed on and that it brought up the UPA he said I am done can't talk to you. When I would not trust them to work on a 2017 GMC Yukon Denali when the are not a certified GM dealership and don't have the tools to fix it to fix it. When it come to making this right they need to send a RO to LHM and have it done right at their cost not mine. Plus I wouldn't give them a star. More

I went with my uncle to buy a car in there soon as we got there we agreed with smiles. Everybody is so funny. It was super fast compared to what I used to. They’re very nice selection. Vehicles to choose fro there we agreed with smiles. Everybody is so funny. It was super fast compared to what I used to. They’re very nice selection. Vehicles to choose from the dealership is very clean overall it was the best time I’ve ever spent any car dealership at the general manager. He came out and introduced himself. It was very nice that made my uncle feel real good. I highly recommend this! What a great experience! More