Ingram Park Chrysler Jeep Dodge RAM

My name is Debra B. I visited IPAC yesterday for an oil change and tire rotation. Domingo and the guy at the the register were courteous and served with a smile. The I visited IPAC yesterday for an oil change and tire rotation. Domingo and the guy at the the register were courteous and served with a smile. The wait time was reasonable. I greatly appreciated the service. More

If I could give this ZERO STARS, I would. This is the LAST dealership you would want to give your business to. After closing the deal for a trade-in, after being there for SIX HOURS, everythi This is the LAST dealership you would want to give your business to. After closing the deal for a trade-in, after being there for SIX HOURS, everything went down hill after that. I kept getting the turn around on when the new vehicle would be ready for almost 2 weeks. Mind you I live in Laredo. Sales Manager CODY and sales rep JORDAN BANKS, canceled the whole contract WITHOUT my consent and/or knowledge and were making me sign for a whole new other vehicle. NO ONE got in contact with me about this issue not once. They tried to rush me into signing new paperwork just for their business. After 3 whole weeks I finally got my new vehicle delivered to my residence but later to find out that JORDAN abandoned my trade-in vehicle around the corner of my house. NO ONE called me about anything. I have video and proof he drove off in my old vehicle and tried to lie at his job that no one was home at the time of delivery AFTER HE PERSONALLY GAVE ME THE KEYS TO THE NEW VEHICLE AND VISE VERSA. I had to find out late at night from an officer that my old vehicle was left in front of another house. What kind of dealership does this? This was very unprofessional on their behalf. And to top it off, JORDAN LEFT THE NEW VEHICLE WITHOUT GAS. I was also promised gift cards for gas and NEVER GOT ANYTHING. I sent a text message to CODY with my QR code so that he can Zelle me, LIKE HE SAID HE WAS, and I was ignored. DO NOT WASTE YOUR TIME AND MONEY HERE. PLEASE TAKE YOUR BUISNESS ELSEWHERE. More

Great Customer Service. Mr. Paul Carter was injured and still managed to help answer my questions. I had my daughters Dodge Durango Diagnosed and it ended up being the Fuel Mr. Paul Carter was injured and still managed to help answer my questions. I had my daughters Dodge Durango Diagnosed and it ended up being the Fuel Pump not sending fuel to the Intake, causing the Start Button to fail. I decided to buy the parts from the Parts Department and Carlos was of much help and stepped out of his way to find my backordered part that was in stock. I will be doing repairs myself to save on labor cost. Looks pretty simple to do with Google help. I will continue to bring business to Ingram Park and continue to bring my vehicles here for service. The returned calls and all the satisfaction that I received was above and beyond. Paul Carter made sure that my parts that were ordered were placed inside our vehicle, prior to having it Towed Away and Carlos was able to make my day by finding and handing me all my ordered parts. Thank You both for all that you do, and Ingram Park Chrystler Jeep Dodge Ram needs valuable workers who care about customers' needs and making this a #1 Priority. Great Job Team. More

They sold me a truck with a broken headlight mount. Pretty shady to get a sale….. Pretty shady to get a sale….. More

They are fast, clean and my service rep,Paul Carter is awsome. I drive out of my way to use these guys. awsome. I drive out of my way to use these guys. More

Since I'm waiting for the license plates. Thus is a good time to ask if I will be getting a spare tire and a spare key. Appreciate your attention to this matter, respectfully, Aida Almaguer Thus is a good time to ask if I will be getting a spare tire and a spare key. Appreciate your attention to this matter, respectfully, Aida Almaguer More

Joe Anthony, Cody, & Travis were very courteous,patient, & professional to me!! They answered & helped me with all my questions & concerns. & professional to me!! They answered & helped me with all my questions & concerns. More

Attitude is very unprofessional. Did not receive parts for the van..Financial person no review. Over documents Did not receive parts for the van..Financial person no review. Over documents More

Good customer service, and always good work done in the service department.Long time customer. service department.Long time customer. More