Ingram Park Chrysler Jeep Dodge RAM

We love our new 2013 Town & Country and IPAC. This is our second Town & Country. Our first was a new 2006. We enjoyed every one of the over 100,000 miles we put on it. The IPAC service department was out our second Town & Country. Our first was a new 2006. We enjoyed every one of the over 100,000 miles we put on it. The IPAC service department was outstanding in maintaining the car. When we decided to get a new Town & Country Larry Gillman from the IPAC sales department did a wonderful job in guiding us through our search and decision process. His superb care lead us to become the proud owners of another Town & Country. We appreciate knowing IPAC will give us and the car the best of care. Ken & Lee Wells More

The service was wonderful and people very helpful and friendly which really made me feel very comfortable. I would recommend IPAC to everyone. Really a nice experience for me and my husband. Thank you friendly which really made me feel very comfortable. I would recommend IPAC to everyone. Really a nice experience for me and my husband. Thank you IPAC Danny Martinez and Anette Arellano for helping us. More

Problems receiving vehicle requested, but eventually was able to obtain a vehicle i liked. Justin was very helpful and friendly. He did everything he could to make sure i was satisfied at the end of transac able to obtain a vehicle i liked. Justin was very helpful and friendly. He did everything he could to make sure i was satisfied at the end of transaction. Daniel at first was very helpful, but toward the end almost seemed once papers where signed could care less about me and customer service went out of the window. He also had argument with my friend who took to me to pick up vehicle. I was given a "window sticker" to review for vehicle to be picked up from different city. Not knowing there was a 8.4 unconnect system option with no navigation option, and that the 1.4 liter engine was available on a non-rallye version of the dart, i agreed on the vehicle since everything else matched my needs. When car arrived after the vehicle was driven 500+ miles, it was a sxt not rallye, and no navigation, again, not knowing there was a 8.4 uconnect/nav option. The whole reason i wanted the touch screen was for the navigation, and could car less about satellite radio or a back up camera. I signed the papers wiling to deal with the fact not rallye since liked vehicle and had engine and rims i wanted. Once Justin was helping me set up the bluetooth to the vehicle, inquired about how to use navigation since didnt see on touch screen. This was when justin went inside to check the "window sticker" that i had viewed. However, no "window sticker" was brought just daniel jex. At this point was where daniel tried to make it seem like it was my fault since i reviewed the "window sticker" rather then trying to work with me to find a solution. I was paying alot for this vehicle and wanted to make sure vehicle i liked since will be my form of transportation for many years to come. This was the point and time i began to call my mother who knows many people at the lot, and my uncle sits on their board of directors, to see what action i should take. While i was on the phone daniel and my friend began to argue and it got to the point where daniel took the keys from me and said we just wont make a deal on the vehicle. Once this took place i spoke with bob ralph and explained the situation with the vehicle. He and justin did everything they could to try to fix the problem and assist me. The where able to find me a rallye dart, with NAVIGATION, sunroof, and upgraded speaker system in San Antonio for me, not the color i originally ordered (but liked red car also), and didnt have the same black color seats i liked (but still nice color grey), also had about 150 more mile then red one (~800 miles when i got vehicle). The very next day i was able to pick up the new vehicle from the lot and all was well. I love the vehicle and it has every option i could possibly need. More

I visited a few dealerships in the days previous to my purchasing my vehicle from you. I was impressed with the customer service I received from Walter Koch and Amanda Guzman. Walter also impressed my b purchasing my vehicle from you. I was impressed with the customer service I received from Walter Koch and Amanda Guzman. Walter also impressed my boyfriend who in turn forwarded the information regarding the vehicle to me. Walter immediately called me and we set up a time for me to come in. Amanda took over from that point and also offered great service. I was very pleased with her and everyone else I came into contact with from the time arrived at IPAC until the time I drove off with my new vehicle. Since thein Amanda has gone above and beyond to answer questions and provide follow up information. I deal with vendors and sales people on a daily basis and am not easily impressed. Your employees at all of the delearships should be commended for thier friendly non-aggressive customer service. My boyfriend will be purchasing a car in about 6 months and it is very likely that he will purchase his new car from IPAC. Thank you Paula Bowers More

I stopped into this dealership while I was looking for my new car. My salesman, Chad Tucker was great. Took his time to show me the vehicles I wanted to see, even in the rain. I was very direct about what new car. My salesman, Chad Tucker was great. Took his time to show me the vehicles I wanted to see, even in the rain. I was very direct about what I wanted and how I was going to finance my vehicle. Chad respected my wishes and was very professional. Daniel Jex only talked to me briefly but the short time spent was comfortable and he seemed willing to help. Dealing with the finance manager, Phillip Espinoza, felt rushed. He fired off forms at me at a ridiculously fast rate and hit me with "sign here, sign here, sign here". Mr. Espinoza, while professional, really didn't seem to care either way about my purchase. Probably because I brought my own financing. When my wife went back to sign the paperwork later he told her "don't worry about what your signing, he already read it" referring to me. I understand that most car dealers make their money on financing, but I still feel that I should have been treated with a little more respect. Overall my experience was pretty good but the finance department kept this rating at a 4 rather than a 5 across the board. If I could rate individual departments sales would get a 5 and the finance department would get a 3. Going forward I will probably shop somewhere else the next time I am in the market for a new car. The probability of me recommending this dealership to friends or family is also pretty low, probably around a 2, just because I don't want someone else to feel pressured. More

Worst experience after the sale. Finance department did not mention options that we could opt out of, incorrect spelling of our address on contracts, shady financing (asked numerous times about interest ra not mention options that we could opt out of, incorrect spelling of our address on contracts, shady financing (asked numerous times about interest rates, no response), also lied about service contract and told us it was valid at any dealership when only availabe at IPAC. Sales manager never called back when he stated he would. Have not heard from our salesmen since sale. Nice customer service after the fact from Lorna Stevens, who was a great help and got our refund done quickly as promised. GM, Wes and Bob were both accessible and listened to why my husband and I were upset. Even though I dont' think anything can be done to change my opinion about the dealership, I am glad that both GM's took the time to listen to what happened, and I hope that they make the changes in they need to. I would suggest going here, they have great jeeps that you cannot find at other dealerships. I would just tell you not to trust your finance person and don't be afraid to ask questions. Look at everything carefully. I should've known it was too good to be true and asked the questions and gotten the answers I wanted to. More

Using USAA car buying service, IPAC was one of the three dealers listing a competitive price on a 2013 Jeep Wrangler Rubicon. After submitting the request online for pricing Ashley Mendoza called within 5 dealers listing a competitive price on a 2013 Jeep Wrangler Rubicon. After submitting the request online for pricing Ashley Mendoza called within 5 minutes and offered any assistance we might need. Later in the day we decided to make the 60 mile trip to view vehicles. Ashley had left for the day and we were referred to Larry Gillman who handled the transaction and completed the sale. Larry and the whole IPAC team were great and worked hard to get our business. Larry saw my defensive posture due to other "New Car Dealer" experiences and quickly let me know that his philosophy is to treat every customer the same way he would like to be treated. The "GOLDEN RULE" approach was much appreciated and after a few hours a great deal was made on a new Jeep. If you are in the market for a new vehicle, do yourself a favor and give the IPAC team a chance to earn your business. You'll be glad you did. More

The wife and I experience at IPAC was phenomenal! Rob Sumter was our Sales Associate. I found his service to be very professional, courteous, and reliable. He worked very diligently to make us happy as Sumter was our Sales Associate. I found his service to be very professional, courteous, and reliable. He worked very diligently to make us happy as a customer and explained the process in full detail. This provided my wife and I with a hassle free and comfortable buy. We purchased a 2013 Chrysler 300S. Furthermore Phillip Espinoza, Finance Manager was very patient and knowledgeable on our question and options for financing and additional warranty. I definitely will be recommending IPAC, Rob Sumter, and Phillip Espinoza to my friends, family, coworkers etc. looking for a comfortable vehicle purchase experience. Job Well Done IPAC! More

We are Really Satisfied with the whole outcome. Real dependable and reliable. Great prices. Me and my dad were both happy to buy a truck from this place. Recommend this place 100% and to talk to Amanda dependable and reliable. Great prices. Me and my dad were both happy to buy a truck from this place. Recommend this place 100% and to talk to Amanda Guzman! More

This is the second car that I purchased from this particular dealer. They are friendly and the price was great for 2013. That was my birthday gift to my self as well as Xmas. Thank you to all of you particular dealer. They are friendly and the price was great for 2013. That was my birthday gift to my self as well as Xmas. Thank you to all of you for making this wish to become a reality. More