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Ingram Park Chrysler Jeep Dodge RAM
San Antonio, TX
1,302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 17, 2012
Matt was great! He was very friendly and very helpful. My lower score on the overall experience has to do with a finance representative; nothing to do with Matt in sales. I believe the finance representa My lower score on the overall experience has to do with a finance representative; nothing to do with Matt in sales. I believe the finance representative's name was Victor. I am unsure because he did not leave his card with me. After getting my paperwork and looking over it a few days later, I found a service contract for $550 for oil changes that he completly did not mention when buying the car. When I called to get an explination from him, he put me on hold for well over 5 minutes when another representative picked up. She indicated he was with a customer!? I let her know I had already been speaking with Victor and he had placed me on hold...how could he be sitting with another customer? She interupted them and came back with a half explination that I did not actually pay the fee (though it was in my itemized bill)because he gave me a lower interest rate. At this point, between being placed on hold several times from three different representatives, I had been on the phone for 20 minutes. I let her know I was upset with the entire situation and wanted to hear from HIM exactly what I did or did not pay for. She said he would call me back later that day. In the mean time I called the number on the oil change service card to find out I had free oil changes. I looked over the paper work and found my monthy payment was the same and the interest rate a bit lower. All of this would have been fine and I am smart enough to understand, if he would have just MENTIONED it in the meeting! Now it is two weeks later and I still have not heard from him. I would think spending over $35,000 would atleast warrent a call back. Overall, this was a horrible customer service experience! I just do not want it to reflect back on Matt, who was wonderful! More
by srn121
Employees Worked With
Matthew Mckee
January 08, 2012
I just want to say thank you to Matthew McKee and his team in making my purchase a smooth ride. It is nice to begin 2012 with a positive and grateful attitude. Hats off to you all! May each of you have a team in making my purchase a smooth ride. It is nice to begin 2012 with a positive and grateful attitude. Hats off to you all! May each of you have a successful and blessed 2012. More
by zelmamg
Employees Worked With
Matthew McKee
January 08, 2012
I had visited the dealership several times during my consideration process, each time stating that I wouldn't be buying that day, but on every visit they treated me with respect and took me very serious consideration process, each time stating that I wouldn't be buying that day, but on every visit they treated me with respect and took me very seriously. They were very friendly at each step of the way, offering me options on everything that I requested. They weren't high pressure when it came time to give the yay or nay. They guided me through buying, through the products, through post purchase benefits and were more than happy to let me take a walk and think on it without bother. Overall a good experience, Now I own a brand new car I love at a good price with good support to boot. More
by Korlo
Employees Worked With
Maurice Redrick; Johnny Sias
January 02, 2012
Darwin was fabulous. The vehicle broke down shortly after I bought it and he drove out to pick me up and got me a rental car in a few minutes. I was very satisfied. He defiantly puts his customers before him I bought it and he drove out to pick me up and got me a rental car in a few minutes. I was very satisfied. He defiantly puts his customers before himself, stayed pass his normal work hours to make sure I got the vehicle I wanted. I spent a couple of hours with him the past few days and he was very respectful and made sure my Jeep was fixed and running great. I would purchase another vehicle through IPAC just because of him. I've been there before and he is by far the best salesman. Good job Darwin, keep up the good work. More
by fisher881
Employees Worked With
Darwin Gomez
January 01, 2012
I feel this Dealership is one of the best/or possibly the best I have ever dealt with. Darwin went out of his way to see that we were completely satisfied with our purchase, and he also made sure we knew best I have ever dealt with. Darwin went out of his way to see that we were completely satisfied with our purchase, and he also made sure we knew where all the controls were before we left the Dealership. He is very much an asset to this Dealership. More
by Floyd Birdsong
Employees Worked With
Darwin Gomez
December 28, 2011
Darwin spent the best part of a whole day with me ensuring I got the car and deal I wanted!!! Even after we thought we had a deal on a Challenger, he was patient as I had second thoughts and vacillat ensuring I got the car and deal I wanted!!! Even after we thought we had a deal on a Challenger, he was patient as I had second thoughts and vacillated between that car and a Charger that I eventually ended up with. His shift ended at 6 but stayed until almost 730 ensuring that everything was right with me and my car. This is my second car purchased at IPAC and certainly won't be the last. More
by DaveMattson
Employees Worked With
Darwin Gomez
December 27, 2011
My overall experience was EXCELLENT! Mr. Redrick was GREAT! He was VERY knowledgeable of all the vehicles and really took his time showing me several options. He took the time to thoroughly explain the GREAT! He was VERY knowledgeable of all the vehicles and really took his time showing me several options. He took the time to thoroughly explain the details and features of each vehicle that I was interested in. Mr. Espinosa and Mr. Sias were also very friendly and provided excellent customer service. They all made the process easy and stress free. I really appreciate the service I received. I would definitely recommend this dealership to anyone who was looking to buy a car. More
by Markeisha
Employees Worked With
Maurice Redrick, Philip Espinosa, Johnny Sias
December 24, 2011
Omar was courteous and very friendly. He was very accomadating while waiting and really easy to work with. He was not the typical "car salesman" who are usually rude, impersonal, and not easy to wor accomadating while waiting and really easy to work with. He was not the typical "car salesman" who are usually rude, impersonal, and not easy to work with. I would highly recommend you ask for Omar when shopping for a new car at IPAC! More
by richard.dostal
Employees Worked With
Omar Campos, Omar Campos
December 22, 2011
I have purchased 3 new vehicles from IPAC, Maurice took the time and was very sincere about fitting me into the right car for me. I went late in the evening and not once did I feel rushed or pressured to m the time and was very sincere about fitting me into the right car for me. I went late in the evening and not once did I feel rushed or pressured to make a speedy car choice. Maurice stayed throughout the whole process and made sure I drove off safely and happily in my new car. Once again, best experiance ever. Thank You. More
by JNBustamante02
Employees Worked With
Maurice Redrick
December 19, 2011
This is my second purchase from IPAC and the salesman Maurice Redrick was very pleasant. He went out of his way to help me find the right vehicle. Maurice explained in great detail the different features Maurice Redrick was very pleasant. He went out of his way to help me find the right vehicle. Maurice explained in great detail the different features in several vehicles until I narrowed it down to a Nissan Altima. Through the whole process he was friendly, and very knowlegdeable. I will definitely recommend IPAC to my friends. My only complaint would be no floor mats were included in my used vehicle purchase. With all the rain we are having I would hate to ruin my carpet. Regardless of that slight issue I'm very happy with my car! Plus the gas mileage is great! More
by debbie.saldana
Employees Worked With
Maurice Redrick
