Ingram Park Chrysler Jeep Dodge RAM

I do not recommend IPAC to anyone. I was shown one vehicle and promised my purchase would be the same and I did not receive that at all. I was then made to seem like a liar when I conf I was shown one vehicle and promised my purchase would be the same and I did not receive that at all. I was then made to seem like a liar when I confronted the sales manager about what he promised me. Purchase your vehicle from an honest dealership, NOT IPAC. More

Service department, is really bad on communicating with customers, rual and the manager Pete are very disrespectful, not pleased with my visit I will never take my vehicle there again. customers, rual and the manager Pete are very disrespectful, not pleased with my visit I will never take my vehicle there again. More

I took my 22 Gladiator there on Oct 7 to either schedule appointment to get the issue looked at or have it looked at right then. The Service guy (who didn't give me his name) looked over the truck and then appointment to get the issue looked at or have it looked at right then. The Service guy (who didn't give me his name) looked over the truck and then went to talk with the Tech guy. He came back and stated it is a rear locker sensor and that I would need to drop it off for 5 business days for them to diagnose the problem. I stated since I only have one vehicle I cannot leave the truck for a week just for them to look at it and not fix it then I would need to schedule a date I could drop it off to have it looked at and he said they can't do that. I asked when that changed and he said it's been that way for over 3 years. I then asked about a rental car since warranty work was being done and again he said they don't do that. I asked when it changed again and he stated been this way for over 3 years. At this time, I told him that wasn't true since I brought my old Wrangler there around Nov/Dec time frame and was both given a date to drop off and a rental car. He then called me a "Liar" and said they wouldn't do it. When pressed about the issue again he told me to call Jeep myself and see if they would provide me with a rental. I will admit I was upset so I said this dealership is a waste of xxx time as I walked back to my truck. The service guy walked right up to me and said what did you say? I repeated what I said as I sat in my truck. The guy said we can go across the street and settle this if you want. I was taken aback by this and started to laugh and told him to get the f out of here. He walked into the offices in the center of the driveway and came back out and walked up to my vehicle and said let's go across the street and handle this. Again I started laughing and drove off. While I was leaving the guy yelled at me "Where are you going?" I drove to Lone Star Jeep and scheduled a date on Monday for me to drop the truck off so they can look at it. They were able to look at it and tried to fix the problem. Turned out the sensor is bad and needs to be replaced. I call to IPAC and asked to speak with a manager and was transferred to VM that couldn't accept messages so I called back asking to speak with Mike Smith and provided this information and told him I would never be back to this dealership and he said that he doesn't blame me. Do yourself a favor and go to a different dealership. Customers shouldn't have to be threatened when they call you out on lies. Again, DO NOT GO TO THIS DEALERSHIP!!!!!! More

Called to get a price on a Jeep Gladiator and couldn't get anyone to tell me what the actual price on the vehicle would be until I came down there (I live over an hour away) and started working a "deal". get anyone to tell me what the actual price on the vehicle would be until I came down there (I live over an hour away) and started working a "deal". Tried asking about the no payments for the rest of the year and the salesperson had no answers and wanted me to get with the finance department after I started the deal. It's a joke that borders on almost being a scam, I would not recommend wasting your time with this place unless you're beyond desperate. More

Took my truck for tire rotation two weeks ago after making an appointment. Appointment was confirmed and arrived early to be on time. This was not my first service visit. Had been there multiple times making an appointment. Appointment was confirmed and arrived early to be on time. This was not my first service visit. Had been there multiple times before. Yet, When I get there, even though I explained why I was there, no one wanted to help. First service manager I see turns me to another. The second service manager asks why I am there. I explained that I had an appointment for tire rotatio. But he wasn’t interested in helping me. He starts off the conversation that a tire rotation is expensive because my truck is a duality. He then says they only do tire rotations for single-rear trucks. He tells me that they do not rotate tires for duallys. Then he checks my truck for different reason and tells me my truck is due for fuel filter change that is going to cost me $400. I thanked him and left as I knew they were not going to help me. So, my question is why did they give me an appointment if they weren’t interested in working on my truck. In addition, when I contacted another Ram dealership about my truck getting a tire rotation, they confirmed that duallys do need tire rotation. Luckily, this dealership not only scheduled me, but actually did a tire rotation. Finally, I also inquired about cost of fuel filter change. The dealership confirmed that I need to change out my fuel filters every other oil change. When asked about the price of fuel filter change, they quoted price of $264, which is way cheaper than what IPAC service manager had quoted me. Never going back to IPAC again. They did not want my money and I am not giving them a penny ever again. I will give my money to a dealership that actually will work on my vehicle when I request it. Done with IPAC and recommend everybody stay away. More

This review is gladly written on behave of JORGE RODRIGUEZ. Jorge was when I drove up end of Feb. I came back in March after settling with insurance. I bought a car 3/11/22. Thank you Jorge for RODRIGUEZ. Jorge was when I drove up end of Feb. I came back in March after settling with insurance. I bought a car 3/11/22. Thank you Jorge for being spot on of my needs. If there is any kind of award Jorge stood out like a star. Very kind, listen to very word. Stayed on top of everything I need. Thank you Jorge. More

Thieves! On top of everything else they didn’t deliver on, they kept the $500 difference between what the trade in payoff actually was and the higher amount i On top of everything else they didn’t deliver on, they kept the $500 difference between what the trade in payoff actually was and the higher amount it was quoted for. Said nothing about it, they just kept it! Valid, Johnny Sais & the GM are all clowns. If they offer a service contact in exchange for getting a lower interest rate (which is not allowed but they do it anyway) do NOT get it OR if you got it for the lower interest rate go ahead and cancel within 30 days for no penalty ;) Better yet, go somewhere else. Anywhere else. Do not waste any time or money at IPAC. More

Ingram Park Chrysler Dodge Jeep Ram. Service is not good they have my dodge truck for 30 days. Have not ordered parts no call back after 17 days and not phone call baack from service Charles Kersch Jr nor they have my dodge truck for 30 days. Have not ordered parts no call back after 17 days and not phone call baack from service Charles Kersch Jr nor his superviser.. More

I am pleased to write this review for a Mr. Rodriguez, Raul. Every time I have visited the IPAC Service team I have had a great experience. This last time was no different. I am tried from the work force Raul. Every time I have visited the IPAC Service team I have had a great experience. This last time was no different. I am tried from the work force of thirty years support to the military and a Military Veteran as well. He has listen to my concerns and has worked for me it feels like. To his employer, supervisor and other team members. Thank you and we need more team members like him! More

Update- 6 months after purcheseI athought IPAC-Ram would Update- 6 months after purchese I athought IPAC-Ram would be a great place however the Service Department is an utter failure. On my first service of Update- 6 months after purchese I athought IPAC-Ram would be a great place however the Service Department is an utter failure. On my first service of my new vehicle the service department damaged my $70k truck and did not tell me, (its still not fixed and i can not just drop it off with no transportation) now on my second visit the Service agent never notified me that the truck was done I had to call and he said to text him which he did not reply untill several calls and text later. Once I arrived my tires were not balanced the nail was still in the tire and no one checked the air pressure. I had to ask for someone to put air in my tire. Then my service agent commenced to argue with me to the point that he was yelling while he moved into my personal space like he wanted to fight me. Please be forewarned with the pattern of service and customer service I have recived from IPAC Ram service department. More