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Ingram Park Chrysler Jeep Dodge RAM
San Antonio, TX
1,329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,329 reviews
June 10, 2016
Professional Quality and Over-the-Top Customer Service!!! Tony went over-the-top and beyond the call of duty in outstanding customer service! He had a lot of expertise in all phases of the purchase process an Tony went over-the-top and beyond the call of duty in outstanding customer service! He had a lot of expertise in all phases of the purchase process and made me feel very comfortable and confident as a female making important decisions in an unfamiliar arena. I always felt he was 'in my corner' every step of the way. His knowledge of cars (and life in general) was impressive, yet even an overall down-to-earth gentlemen, driving to the rescue of a lady lost in the big city! There was nothing too big nor a question too small for Tony to handle and I would trust him wholeheartedly with any purchase from IPAC. I have never been treated so well in a dealership and I am most appreciative of the good experience in buying my car. More
by Ginger Everett
Employees Worked With
Tony Ruiz, Charlie Morgan
June 05, 2016
Excellent customer service!!!! Armando made me feel like he was "on my side" during this experience. He guided me thru the processes and gave me information that was helpful in my Armando made me feel like he was "on my side" during this experience. He guided me thru the processes and gave me information that was helpful in my decision to purchase this car. I never felt pressure to buy felt like I was shopping for a car with my friend. More
by theo2261
Employees Worked With
Armando Vela
May 24, 2016
Finacial officials with attitude problems Waited for a deal but they just won't haggle with you And sales are straight forward price on the windows are the price you will pay. And the financi Waited for a deal but they just won't haggle with you And sales are straight forward price on the windows are the price you will pay. And the financial officer named Red is just straight up a jerk and also loves taking smoke breaks he doesn't realize what the salespersons go through to make a sale. It would be nice if he carried his attitude to the floor for a month and see how many sales he would make. More
by Joe
Employees Worked With
Robert Sanchez
May 21, 2016
Larry White is a real Professional Larry was very knowledgable and informative about the RAM 2500 truck I purchased. He was easy to work with through out the purchase. I would recomme Larry was very knowledgable and informative about the RAM 2500 truck I purchased. He was easy to work with through out the purchase. I would recommend him very highly to anyone that needs to purchase a vehicle from IPAC. More
by thumper
Employees Worked With
Larry White
May 18, 2016
Great Experience...! We were greeted by Ryan Alaniz, and from the beginning were to the end were treated with respect. Our Sincere Thanks to Ryan and his Team for making t We were greeted by Ryan Alaniz, and from the beginning were to the end were treated with respect. Our Sincere Thanks to Ryan and his Team for making the buying experience a pleasant one. More
by MOPAR25
Employees Worked With
Danny Martinez, Ryan Alaniz
May 10, 2016
Josh Giehll's knows his stuff! Josh was very positive and knows his vehicles. He was very informative, patient and just a wonderful person. He gave me the boost I needed to obtain Josh was very positive and knows his vehicles. He was very informative, patient and just a wonderful person. He gave me the boost I needed to obtain a positive attitude in my car buying experience with IPAC. I would highly recommend him and if I ever decided to go back I would go to him. THANKS JOSH! More
by Murbano
Employees Worked With
Johnny Sias, Josh Giehll
May 08, 2016
Josh Giehll is the best! Our vehicle buying experience through Ingram Park Dodge was outstanding! The salesman we were fortunate enough to work with, Josh Giehll, is excellen Our vehicle buying experience through Ingram Park Dodge was outstanding! The salesman we were fortunate enough to work with, Josh Giehll, is excellent at what he does. All vehicle sales people should use him as a role model of how to do it right. He was with us through the entire purchase process: helped us examine several vehicles in a calm, knowledgeable, thorough, and friendly manner, answered every question we had, and was available during the period of price negotiation, insurance, and financing while his co-workers handled their responsibilities in those areas. Ingram Dodge doesn't do any "hard selling"; we were under no pressure at all to purchase a vehicle from them. For the vehicle we did purchase (several days after first communicating with him), Josh took the time to go over every aspect of the vehicle before we drove off the lot and headed home, and I mean EVERYTHING. We will definitely be returning to Ingram Park Dodge in the future whenever we will be needing to purchase a vehicle again. It was a pleasure to meet such a nice, personable salesperson such as Josh! More
by prantler
Employees Worked With
Rhett Shelton - Chrysler Finance Manager (excellent experience as well), Justin Rodriguez, Josh Giehll
May 02, 2016
Finally got a car !!!! I just want thank Jamarr for everything we been trying to get a vehicle and Jamarr help us out when nobody didn't because of are credit we are are I just want thank Jamarr for everything we been trying to get a vehicle and Jamarr help us out when nobody didn't because of are credit we are are so thankful ... More
by Nicole91
Employees Worked With
Jamarr Swanks
April 28, 2016
Horrible customer service The lack of service of the service department is dumbfounding. They're full of half truths and unkempt promises. I can understand people get busy but The lack of service of the service department is dumbfounding. They're full of half truths and unkempt promises. I can understand people get busy but make sure your customers are informed and not thrown around from person to person. You'd be lucky to even talk to someone there. I should've researched better before taking my truck in, I will never return to this place even for an oil change. It's frustrating enough that my vehicle is down but then having to deal with people that are there to just earn a paycheck is unnerving. You're in service and customer satisfaction and you lack both. I will do whatever is necessary to make sure the news, radio or whoever I need to contact and tell them my story. More
by Thomas Everitt
Employees Worked With
Service Department
April 27, 2016
Customer Complaint ( buyers beware) With dealing with Ipac, there has been a terrible experience for me as the consumer. With a blatened disrespect heightened with sheer arrogance of mis With dealing with Ipac, there has been a terrible experience for me as the consumer. With a blatened disrespect heightened with sheer arrogance of misleading information . That arrogance 's name is Charles Morgan. The manger there in sales within Ipac. I found it hard to believe this has not been done before, due to Charles non chalant nature of comfortable behavior. This my story I came to Ipac seeking a buy back of my 2012 Dodge Journey due to constant repair. The person I spoke with directly was Scott G. a sales Rep pleasant guy, he replied he would get a quote for me..Well he brought the quote and he brought this from Charles Morgan the quote given was 10,500 for my vehicle. So this is where Charles Morgan and I begin our contact. I ask Scott G. the Rep to send for Charles Morgan. So the Rep does and Charles returns. Charles tells me that he came up single handed with this price and that is the only price (10,500) that he can give for the Dodge Journey. So I begin negotiating he says no. I ask for he's boss he says sure. So at this moment his boss Mr. Jex comes out and is very warmful and explains the reasoning on why the price is firm (10,500). So even though I was not happy about the price, I have accepted the price (10,500). Afterward, the boss Mr. Jex smiles and gives me back to Charles Morgan. Natrully at this point I'm overwhelmed because my car is in service as we speak with a bill of 1,075 and my pay off for the Dodge Journey is 12,400. Math wise, that is roughly 3,100 dollars difference and I don't know how I'm going to come up with this money. Nonetheless, I come up with the whole amount asked of me. 3,100 in a 2 week span. Just to give an idea of how this money was gotten. I borrowed, begged, and worked countless hours to produce the money that was needed. Only to come back to Ipac yesterday Monday April 25, 2016. To meet with the same manger Charles Morgan and to say he didn't remember me. Not only did he say he didn't remember the conversation we had with his boss Mr. Jex and I. Charles replied, you will need a new quote and the boss Mr. Jex is no longer with the company Ipac. SMH My heart sunk. I questioned him why, and replied we discussed this two weeks ago and you were firm on the price (10,500) and said at this point he (Charles) remembered. I felt relieved but one thing still bothered me he still wanted the quote and gave me a Rep name Andrew Shook . Andrew Shook gives him the new appraisal same information and he come back with Charles and a new quote saying 9,000 dollars. At that point my emotions were in my throat and tear streamed as he walked away. Basicly if you are not following after the firm quote Charles gave of (10,500) and all the blood sweat and tears I out in to getting the money required to trade in my Dodge Journey Charles single handed change quote to 9,000 dollars 1,500 less then he originally quoted. Fast-fowarded to now, me writting this compliant. The reason for this compliant isto protect other consumer from a tear dropping, hair pulling moment like this. Oh and did I mentioned, because I believed what he said about the (10,500) so much so that I got a new car because I had no worry so I thought of sailing it back... Tears streaming and I now have two cars and no way to pay for both with the arrogance of one man CHARLES MORGAN,THE MANGER AND FACE FOR INGARM PARK CRYSLER SAN ANTONIO to be continued.......... More
by MelSager
Employees Worked With
Scott Gonzalez, Daniel W. Jex, Charlie Morgan
