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Ingram Park Chrysler Jeep Dodge RAM
San Antonio, TX
1,294 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,294 reviews
February 16, 2015
Outstanding professionalism We have worked with Tony Ruiz for all of our Jeep purchases. He is an outstanding salesman with integrity and professionalism. Tony was patient with We have worked with Tony Ruiz for all of our Jeep purchases. He is an outstanding salesman with integrity and professionalism. Tony was patient with us and made sure we got the best. His friendly attitude makes you feel as if you had known him for years. We will continue to recommend Tony to anyone looking for a new car or truck. More
by DA
Employees Worked With
Tony Ruiz, Dan Munoz
February 10, 2015
good customer service Hector Carrillo was new when I first came in to purchase my car. Despite that he offered great customer service, was knowledgeable and worked with us Hector Carrillo was new when I first came in to purchase my car. Despite that he offered great customer service, was knowledgeable and worked with us to make sure we were satisfied with our purchase. I would highly recommend him, and feel he deserves commendation for his service. More
by skovarovic
November 22, 2014
AWSOME SERVICE Mr. Gillman was extremely professional and willing to ensure all concerns and questions were addressed. I would highly recommend him if you are in the Mr. Gillman was extremely professional and willing to ensure all concerns and questions were addressed. I would highly recommend him if you are in the Market to purchase a vehicle. More
by rmg3
November 05, 2014
14 jeep grand cherokee service I have 2014 jeep grand Cherokee limited. the day after I bought the vehicle the airbag light turned on. so I took in the vehicle over to IPAC the foll I have 2014 jeep grand Cherokee limited. the day after I bought the vehicle the airbag light turned on. so I took in the vehicle over to IPAC the following Monday. it took them 2 days to diagnose the car. they diagnosed a bad wire harness for the passenger seat airbag. after they replaced it (which took them an entire week). they refused to assist me with a rental car. so I had to pay out of my pocket for a rental. on Friday when the vehicle was ready. I never received a phone call. I had to call multiple times, each of which I never got thru. I finally just decided to show up at the dealer. after I picked up my car and drove to return the rental car. the airbag light turned back on. literally 20 min after I picked it up. not only that. the back padding on my seat where they were working. was broken. I had to return back to the dealer and there we were with my family and children waiting for them to try and figure out why the light came back on. it turned out that the wire harness that they replaced for my seat airbag was a "defected harness". so they had to do the entire job all over again. I also made them replace the back padding that they broke. so I drove away with my jeep until the new parts arrived. once they arrived they promised to have the work completed the same day so that I wouldn't have to get another rental. we made the appointment for a Thursday morning drop off that way I could pick up my vehicle that same night after I got off of work. at 4:30pm Thursday afternoon I still hadn't received an update. so I called and he told me that they were just barely going to start working on the car but that they promised it was a fast job and that they could still have my vehicle ready by 6pm. I arrived at 6;30pm and my vehicle was complete. I drove away and the following day.. what do you know.. the airbag light turned on again. so here I am now driving a 2014 jeep grand Cherokee with an airbag light turned on. so now I have to take my vehicle back to the dealer for a 3rd time and again, they refuse to help pay for a rental car!!! absolutely the worst service I have ever experienced. I will not take my vehicle back to IPAC. I am going to another dealership to have my vehicle serviced!! do not trust these people. my service advisor was Clifford. horrible at returning phone calls. technicians obviously are not good at there job. and the customer service is just plain lousy More
by mgarcia8524
Employees Worked With
CLIFFORD, Service Department
October 28, 2014
Onward and Upward with Mr. Robert Ortega!!! We would like to commend Mr. Robert Ortega for his professionalism and friendly attitude. My wife, Jo Emma and I purchased a new 2014 Ram 1500, ecodi We would like to commend Mr. Robert Ortega for his professionalism and friendly attitude. My wife, Jo Emma and I purchased a new 2014 Ram 1500, ecodiesel, 4x2 truck, and we could not been happier and satisfied with the excellent service that Mr. Ortega provided. We look forward to going back to the Ingram Park Auto Center for the oil changes and whatever else we might need in the future. And, I will definitely recommend Mr. Robert Ortega to my family and friends. Juan Gilbero Quezada More
by Juan Giberto Quezada
Employees Worked With
Robert Ortega
October 26, 2014
Good experience. Justin and Robert were very helpful and made buying my Chrysler 200 very easy. I would definitely buy my next car there and recommend it to others Justin and Robert were very helpful and made buying my Chrysler 200 very easy. I would definitely buy my next car there and recommend it to others More
by ELR
Employees Worked With
Justin Rodriguez, Robert Ortega
October 16, 2014
After sale, nobody cares We purchased a used truck. The first time my husband drove to work the engine light came on. We brought it to the dealership to be serviced. They t We purchased a used truck. The first time my husband drove to work the engine light came on. We brought it to the dealership to be serviced. They told us that if it wasn't covered by warranty we would have to pay out of pocket but couldn't even tell us how much it would cost to diagnosis the problem....even though we told them what the problem was. We spoke to sales, they said there is no way to know if it was broken before we bought it so it was our problem. I wrote a letter via the "contact us" on the website. Nobody ever responded. I had a different salesperson email me about purchasing a vehicle, I replied that we just purchased a truck and told him the problem, never heard from him or anyone else ever again. On a positive note, the price was great. The salesman I had, who was great, is no longer working for the company. This was the second vehicle I purchased from IPAC but my first time to need service. I was about to purchase a new Jeep from them too but decided not to. I would suggest you use a different dealer....(on an additional note, Red McCombs is also terrible. They sold me a Certified Used Hyundai with a rebuilt engine and a car accident on the record - not reported on the CarFax until 10 months after I purchased it, but I was aware something was wrong with the vehicle after a few days) More
by Flutterbyi
Employees Worked With
Service Department
October 14, 2014
Top shelf. Larry was the first to call when I made an internet inquiry. After arriving, he treated me and my son very well. He answered all of our questions and Larry was the first to call when I made an internet inquiry. After arriving, he treated me and my son very well. He answered all of our questions and was very knowledgeable about the car and all of it's features. He let my son drive three different Challengers; none of which were an exact fit. He worked tirelessly to put the right package together will the features my son wanted. He was fixated on giving my son the right car and giving me the right price. Best car buying experience I've ever had. Thank you Larry. Top shelf all the way. More
by ddolph
Employees Worked With
Larry Gillman
October 09, 2014
New Truck and New Salesman Bought a 2014 Dodge Ram 1500 this past Saturday. Tim Lewis was our salesman and we couldn't have picked a better salesman. We got the truck we wante Bought a 2014 Dodge Ram 1500 this past Saturday. Tim Lewis was our salesman and we couldn't have picked a better salesman. We got the truck we wanted at the price we wanted. More
by BF2014
Employees Worked With
Tim Lewis
September 30, 2014
Excellent Sales Person This is my 3rd vehicle from IPAC Dodge Tony Ruiz was my sales Person for 2 of them and as always he was excellent. Tony is very helpful, patience and This is my 3rd vehicle from IPAC Dodge Tony Ruiz was my sales Person for 2 of them and as always he was excellent. Tony is very helpful, patience and is not pushy like some sales People is it always a pleasure to do Business with him. More
by Enkirch01
Employees Worked With
Tony Ruiz
