Ingram Park Chrysler Jeep Dodge RAM

Got completely cheated I went in to see if I could get a better deal than what I was paying for my current vehicle. Larry White was recommended to me by a co-worker. Had a b I went in to see if I could get a better deal than what I was paying for my current vehicle. Larry White was recommended to me by a co-worker. Had a bad experience at World Car, where I had bought my car so decided to go where someone had such a good experience. Bottom line is this, I was a female alone, not knowing much about the car buying process so even in 2015, that old cliche still stands, they took advantage of me. Larry was good at showing me exactly what I was looking for and it was something I had not thought of, a Jeep Cherokee. I just loved it. We started the process and I knew that I had worked hard on my credit and my bank had already approved me for an amount, so I felt good. First they showed me my credit score much lower than what I know it is but I was still ok. They convinced me to put $400 down and my payment was close to what I was paying for my Sentra but this was a much nicer car so I was fine with it. I drove it home very happy. A few days later, Larry calls me to tell me they "forgot" to have me sign a couple of things for the loan. I went in that Saturday and as soon as I sat down, I knew it was not about forgotten paperwork. My bank did not approve the amount of the vehicle for me. I knew it was more but I thought these "professionals" knew what they were doing. So they had to go through another bank and got the approval at a higher rate with me paying $30 more a month. I was furious and told them to give me my Nissan back. Of corse it's too late for that and I love the car so I had no choice. Lying to get me to come in was the worst and they way they handled it, I will NEVER go back to them nor will I recommend them to anyone. Even the people who refereed me were upset and will think twice before sending anyone to them. What sucks is being made to feel so stupid as a single female trying to buy a car. No one should feel that way and they just destroyed my faith in that forever. More

Awesome Customer Service! I recently had a horrible incident with Mother's Window Tint in San Antonio, Texas. They messed with the electrical wires in my car and I had to get i I recently had a horrible incident with Mother's Window Tint in San Antonio, Texas. They messed with the electrical wires in my car and I had to get it fixed. Marc Mendoza handled my situation impeccably! I highly recommend taking your car to this dealership. He was understanding of what I needed and always kept me updated throughout the process. Do yourself a favor and get your car fixed right. Marc knows what he is doing and has the best technicians to fix your vehicle. More

Great experience Helped us out in every kind of way. Just want to say thank you and will definitely do business with you again when shopping for another vehicle. Helped us out in every kind of way. Just want to say thank you and will definitely do business with you again when shopping for another vehicle. More

Bought 2 brand new ram trucks from IPAC. Never again. I purchased a 2015 Ram with a few defects. After weeks of frustrations they were finally repaired. But, one are the four plastic hub caps were/are dis I purchased a 2015 Ram with a few defects. After weeks of frustrations they were finally repaired. But, one are the four plastic hub caps were/are discolored and needed to be replaced. Each time I asked to have them replaced they said let's get the EVTS repaired first then we'll take care of the hub caps.Then I took it in two different times for a computer message saying gas cap malfunction. Again, let's take care of this issue then we'll take pictures of hubcaps and submit them. I went in to pick up vehicle after gas cap computer message repair and I was told pictures were taken and were submitted to Chrysler. It turned out to be a lie. So, a tech took pictures and submitted pics to Chrysler who accused me of spraying hubcaps with chemicles and they won't replace them. IPAC's salesman lied to me during my making my purchase which they wouldn't make good because it was too late. Papers were signed and sale must stand. They're crooked. They'll lie to make the sale and call the customer a liar to keep from replacing four plastic hubcaps claiming that I put chemicles on them when I showed them defects from the time of purchase. But they have no record of it. If you buy from them record the salesmen and don't verbally inform them of defects. Document the defects yourself and mail the document by certified mail. More

Lack of communication skills Was contacting dealer all day and finally made an agreement on a price. When deal was made, salesman stated to come in and file the paperwork and get Was contacting dealer all day and finally made an agreement on a price. When deal was made, salesman stated to come in and file the paperwork and get the car. Confirmed that I would get off early from work to sign papers and reconfirmed the agreed price. Got there 30 minutes after making the phone call and salesman stated car was sold to someone else and wanted to show me upgraded version of the same car for a higher price. Management did not even budge to make up for the lack of communication. Salesman denied even agreeing to a price. MANAGEMENT was not even trying to help to make the situation better. I have bought several cars from here and my loyalty to this place was not even considered. Please don't waste your time, they give empty promises. More

helped me get my first car Amazing people. They helped me out to the max. Danny Martinz helped my girlfriend with getting her jeep. So I decided to see if I could get a vehicle Amazing people. They helped me out to the max. Danny Martinz helped my girlfriend with getting her jeep. So I decided to see if I could get a vehicle and I did. I've never been so happy. I love my 2015 dodge dart. More

purchase of 2011 Nissan Murano Casey Swearingen and Tony Ruiz were most helpful, friendly and knowledgeable. Tony called me many times to make sure I was satisfied with my purchase Casey Swearingen and Tony Ruiz were most helpful, friendly and knowledgeable. Tony called me many times to make sure I was satisfied with my purchase and if there was anything else he could help me with. Casey was very patient and did not hurry us and showed us as many cars as we wanted to see,even some new ones. Thanks much, guys - really appreciate working with you. More

Great experience Robert Ortega was great. He knew exactly what he was doing. He wasn't pushy or eager to just throw us in any car. He listened to our every need. He go Robert Ortega was great. He knew exactly what he was doing. He wasn't pushy or eager to just throw us in any car. He listened to our every need. He got us the best deal and car we could ask for. Definitely go see Robert at ipac. More

BAD CUSTOMER SERVICE EXPERIENCE My husband and I had a VERY BAD EXPERIENCE with the SERVICE DEPARTMENT STAFF.. ROBERT PETERS and MARC MENDOZA should NOT be working in PUBLIC RELATION My husband and I had a VERY BAD EXPERIENCE with the SERVICE DEPARTMENT STAFF.. ROBERT PETERS and MARC MENDOZA should NOT be working in PUBLIC RELATIONS. We had an APPOINTMENT to take in our DODGE DURANGO in for a recall on the passenger airbag it was there in the Service Department for 9 hours and they DID NOTHING! They BOTH could use some classes in PROFESSIONAL ETHICS. We will also be REPORTING this to the BBB.. SINCERELY; JAMES AND KATHERINE PARRA More

They are very Good at.... NOT returning your calls! I was just reading other reviews from customers and I am not sure if they were at the right place. Mr. Blades is a very good NOT returning your calls! I was just reading other reviews from customers and I am not sure if they were at the right place. Mr. Blades is a very good finance guy, in that, he considers a contract that starts in Feb. 2011 with 5 years in it , expires on Feb. 2015. He literally counted Feb. 2011 as one year, and Feb. 2012 as year two.....and so on. According to his logic, I was one year old when I was born in '63. So I will be turning 53 instead of 52 later on this year :) This place is terrible and I will no longer be doing any business with them and I will make sure everyone knows about it!!!!! More