Ingram Park Chrysler Jeep Dodge RAM

Purchased a new Pacifica from IPAC. Also punched bumper to bumper warrantee. Since we've had the car if you need to use the warrantee, you need to have a deposit because work will not even be looked at un to bumper warrantee. Since we've had the car if you need to use the warrantee, you need to have a deposit because work will not even be looked at unless you have a deposit. Why? Because it's not covered. But the car was in a wreck and we wanted it to go back to dealer so we could insure the work was done correctly. BAD decision! The service and body department are under two separate umbrellas and all that happens is one blames the other. Plus they want YOU to drive the car between the two shops while they argue over who is at fault. The biggest person to pass the blame or to explain in a very loud voice why they don't stand behind their work is Paul Vega. I took the car to a different dealership and was told the car wouldn't have been allowed to leave the department in the condition the car was given to us in. We have a new Honda Fit Sport and a new Nissan Truck, a ford, a Hyundai and a Chevy and have not had this problem with the other dealerships--that was why when we needed two more cars, WE DID NOT BUY at IPAC! More

I came into the dealership with the intention of simply looking at a used Jeep on the lot but ended up purchasing a new Dodge instead. This was by far the best experience I have had when it comes to the p looking at a used Jeep on the lot but ended up purchasing a new Dodge instead. This was by far the best experience I have had when it comes to the purchasing process. Larry was a really friendly and extremely patient associate (my wife and I have dealt with him in the past) so we knew right off the bat what to expect once we walked in. I have been utilizing this dealership for nearly 4 years now and not once have I had a bad experience from any of the departments. If you are wanting a new vehicle, this is the place to come and Larry is the sales associate to ask for. More

Went into IPAC wanting to trade in my Honda Civic 2007 for a new car. IPAC payed off my old car and I didn't have to put any money down on my jeep patriot. I wanted black exterior and interior with the to for a new car. IPAC payed off my old car and I didn't have to put any money down on my jeep patriot. I wanted black exterior and interior with the touchscreen and that's exactly what I walked away with. The sales people were very friendly and you have to go in there telling them what you want and they will work with you. The only problem I have come across with my new jeep is part of the driver side door inside popped out so I have to take that in for a repair. Other than that the jeep is great. More

I gave Frank my information and what I was looking for and within ten minutes he had located a truck and we had a deal worked out. Came and saw the truck and it was everything he described and more, very and within ten minutes he had located a truck and we had a deal worked out. Came and saw the truck and it was everything he described and more, very pleased with the vehicle and the price. One of the easiest purchase I have ever made. Process was harmless from start to finish. Frank even delivered the vehicle to my place of business the next day, great customer service. More

My name is Omar and my sales associate was named Omar as well, coincidentally enough!This was my first time EVER buying a new car. I was anxious nervous and excited all at the same time. Omar was not only p well, coincidentally enough!This was my first time EVER buying a new car. I was anxious nervous and excited all at the same time. Omar was not only patient with me and professional to the utmost, but he answered all of my endless questions and addressed my concerns equally, making my first time experience one to remember. He got me the features I wanted and even went above and beyond at that. I recommend my new friend Omar Campos to not only my friends and family, but also to anyone that wants to make a purchase without all the stress and anxiety that is stereotypical of buying a new car. Thanks again Omar! You're the man my friend! More

Right off from the get go I started with the reviews made on the dealership from customers. I visited the website did some browsing and started an internet chat with Ashley. She answered all my questions in on the dealership from customers. I visited the website did some browsing and started an internet chat with Ashley. She answered all my questions in a timely manner, and made inquiries for me on things I could not find on the website. I left a phone number and email address as requested and promptly received a reply via phone call from Justin Rodriguez and made a visit to the Dealership. I was introduced to Omar Campos (Justin) was helping out a customer. The personnel throughout the whole buying process were very courteous and professional. There are a lot of horror stories about the bargaining process between the salesman and customer. That was not the case here they were honest upfront and flexible on the numbers presented by both the customer and Dealership (Salesman). The dealership was very clean and presentable and the staff went out of their way to make my wife and I comfortable. I would like to commend your staff from beginning to end on their outstanding customer service skills. I am a retired veteran and can tell you that they take pride in their profession something that my wife and did as well when we were active duty. I would recommend family and friends (already did) on making "Ingram Park Chrysler Jeep Dodge Ram" their first stop. It was my pleasure doing business with your organization. More

This was a Nice car, at a great price. Sales was great and did not take to long. The Dealer is close to my home. and did not take to long. The Dealer is close to my home. More

I had a friend that purchased a Dodge Ram from IPAC and he recommended coming to check them out. I was in the market for a used full sized pickup and when I saw that there was a used Dodge Ram online. I c he recommended coming to check them out. I was in the market for a used full sized pickup and when I saw that there was a used Dodge Ram online. I called and asked about it as it had no picture. Frank Z. ran out into the rain to send me a text with pictures of the truck within the hour. Another dealership took 4 days to send me a picture of a vehicle and by the time they did, the vehicle was sold a couple of hours later. Needless to say, I was impressed with Frank's quick response. When I received the pictures I loaded up my family into our Jeep and I took my old Dakota (trade-in) and traveled to the dealership. When I got there, Frank explained to me that the vehicle had just been traded in over the weekend so it was still a little rough around the edges (still needed to be detailed, washed, still a sticker on the back window, etc.) I told him that it was not a problem and we took the truck for a spin. I was impressed with the truck and decided that I would take it. Frank was accommodating and answered all of my questions while we worked the numbers on the truck. It was getting a little late in the evening when we finally finished everything up and I could tell that Frank was feeling a little rushed, but he hung in there and didn't let it show too much. Frank even went out to scrape the sticker off of the back of the truck when I was finalizing everything with the finance department. When we were transferring the personal contents from the trade-in to the Ram I only had one key in and and asked about the second key. He told me that there wasn't one. When I asked him how much it would be to get a second one, he told me that it would be about $150. I asked him if they could throw another key into the deal, and he told me no. I was a little upset about that but I understood. On the drive home, I noticed that the light coming from my side was a little dim. I didn't realize that one of the headlights were out until I got home and upon further inspection, there was a giant star in the center of the windshield (didn't see it initially because of the rain), one of the fog lights were broken out too! I also had to stop off and get some gas as I was left with a little more than 1/8 of a tank. I replaced the headlights but called Frank and asked him about the fog light and the star in the windshield. He told me that they weren't going to do anything about the star, but to bring in the truck about the fog light. They will be replacing it on Tuesday or Wednesday. All in all, there were somethings that IPAC could have done better, but overall they are a good dealership and understand that they are operating a business. I would recommend them to a friend, but would caution them to make sure that they check every nook and cranny of the vehicle before they take it off the lot. More

Great customer service by Scott Gonzales. I would recommend this dealership to friends and family. Everyone was attentive and ask if I was being helped or need anything. recommend this dealership to friends and family. Everyone was attentive and ask if I was being helped or need anything. More

Antoine Jackson was very nice, and informative on the product. Service was outstanding!! We found this car on the internet,and Impac stood by the internet pricing. product. Service was outstanding!! We found this car on the internet,and Impac stood by the internet pricing. More